This in-depth case study explores how Royal Cyber empowered a global financial services client to overcome fragmented IT asset management and service disruptions by implementing ServiceNow CMDB. Through strategic discovery, automated CI population, relationship mapping, and integration with ITSM processes, the organization achieved a 40% reduction in incident resolution time, 30% fewer unplanned outages, and 15% cost savings. This blog outlines the challenges, implementation approach, and measurable business impact—highlighting Royal Cyber’s expertise in delivering optimized ServiceNow CMDB solutions.