Digital transformation is accelerating across industries, prompting organizations to reassess their IT Service Management (ITSM) platforms for agility, scalability, and alignment with business needs. This blog explores the key considerations, platform differences, and long-term advantages of making the right ITSM choice. Whether you're actively planning a Cherwell to ServiceNow migration or simply evaluating your options, this guide offers insights to help shape a successful IT strategy. Whether you're considering a Cherwell to ServiceNow migration or exploring ServiceNow ITSM capabilities, understanding each platform's strengths, limitations, and long-term benefits is vital. Let's start by going into more detail.