Dissecting the Downsides of White Label Tech Support Services
                     DISSECTING THE 
DOWNSIDES OF WHITE 
LABEL TECH SUPPORT 
SERVICES
Single Point of Contact
The importance of white label tech support services is that they provide IT support to your 
organization along with maintaining quality level standards and processes. 
No matter if you are selling a white-label platform, your own product, or both, the services of 
White Label Tech Support can assist in the growth of your company. Depending on a third-
party provider for technical support enables your team to keep their focus on other tasks. It 
also makes scaling easier. 2
DEFINING WHITE LABEL TECH SUPPORT
With white labeling, IT support is provided by a third party to the 
end users. However, the services are offered under the name of 
your brand. 
Different types of White Label IT Services are-
White Label Help Desk- In this instance, technical support is 
provided by your partner to the end users. They answer queries, 
troubleshoot issues, and give general assistance to your IT 
clients. 
On-Site IT Support- With the availability of on-site services, 
skilled IT experts or engineers visit your client’s location and fix 
issues related to IT, maintain systems, and replace hardware. 
3
WHEN SHOULD 
WHITE LABELING 
BE CONSIDERED?
White-labeling technical support or on-site IT assists you 
in expanding your services without hiring more 
employees. If you lack the resources to provide 
adequate IT support, white labeling is a good option to 
explore.
4
DIFFERENCE BETWEEN WHITE LABEL AND 
MANAGED IT SERVICES
White label IT support is not the only method of outsourcing your help desk. Managed 
Service Providers are also an option. 
The key difference is that MSPs might or might not provide a white label service. 
Whereas, while using a provider of white label IT support, your customers aren’t aware of 
the involvement of a third party. They call on your contact number, see the branding, and 
communicate with IT experts who represent the values of your brand. Your provider 
basically acts like the extension of your company. 
5
DOWNSIDES OF WHITE LABELING IT 
SUPPORT SERVICES
There are ample pros to using a white-label solution. With 
additional IT support, your business can grow and give a 
much better experience to your clients. However, there 
are some downsides too-
As the IT help desk experts are not part of your staff,  
nobody from your team manages them. That means, 
ultimately, their training and quality of services are 
unguaranteed. 
6
WAYS TO RESOLVE 
THIS
Discover the amount of input that will be allowed by your white label partner to be provided by you on training, 
quality level standards, and processes. Work only with a provider that is trustworthy. 
If a provider is unaware of your brand and IT products, then they can’t resolve uncommon and difficult support 
requests. Also, if they are working with multiple clients at the same time, then they won’t be able to provide 
attention to the needs of your clients rapidly.
WAYS TO RESOLVE THIS
If you want some other company to handle your IT support, their team must have a close knowledge of your 
products. In case you are a reseller, then you can depend on your provider partner to supply technical support. 
 
7
CONCLUSION
Services related to White Label Tech Support can be 
the difference for some software and cloud services 
organizations. The burden of IT support can be taken off 
of your team and, at the same time, provide your 
customers with advanced services.
8
THANK
YOU
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