Online Reputation Manage - 5 ways to respond positively to a negative Glassdoor review
                     Online Reputation Manage - 5 ways to respond 
positively to a negative Glassdoor review
Online Reputation Management - When a negative 
Glassdoor review comes your way, it can be hard to 
know what to do. It's tempting to ignore the review or 
write an angry reply, but this will only make matters 
worse. If you respond quickly and professionally with 
genuine thanks for the reviewer's feedback, then 
chances are good that their bad review won't have any 
impact on your reputation as a company or employee. 
In fact, it could actually help improve your standing 
among other employees! Here are some ways you can 
respond positively when faced with an unhappy 
Glassdoor user:
Respond to Bad Reviews quickly
Respond to bad reviews as quickly as possible. It's important to 
respond to reviews in a timely manner, but don't be too quick to 
respond to good reviews either. If your company has received a lot of 
good feedback and you want to show that you are taking your 
employees' concerns seriously, it can be helpful for you and them if 
you respond quickly when they have something negative or positive 
on their Glassdoor profile page. 
Thank the reviewer for their feedback
Thank the reviewer for their feedback. Even if you disagree 
with their opinion, it's important to acknowledge that they 
took time out of their day to give you feedback. The least 
you can do is say "thank you" and let them know that what 
they said resonated with you in some way.
•Be polite and respectful.
•Thank the reviewer for their feedback.
•Focus on the positive aspects of your business and use 
their criticism as an opportunity to improve yourself and 
what you do.
Avoid sarcasm when responding
Sarcasm is a double-edged sword.
It can be used to show that you're not taking someone's comments 
seriously, or it can be used to show that you really are taking their 
comments seriously and don't appreciate them either way.
If you want to respond in a positive way, avoid sarcasm at all costs!
Offer to discuss the issue offline
The most effective way to respond is by offering to meet 
with the reviewer and discuss their concerns in person. 
Offer to discuss the issue in person.
Offer to discuss the problem over the phone.
Offer to discuss the issue via email, if that's more 
convenient for both of you. 
State your case in a professional way, but don't try to 
convince them that what they're saying is wrong or 
incorrect.
Provide a way to reply privately
When you see a Negative Glassdoor Review, it's important to 
respond as quickly and clearly as possible. You want to make sure 
that the reviewer feels heard, so don't make them go through the 
same process as everyone else—they should be able to contact you 
privately.
If there are specific questions or concerns they 
have about their experience working with your 
company, offer answers in the comment section on 
their review (if they haven't already). If they ask for 
more information about a specific issue, provide 
links where it can be found online (e.g., "here's our 
website").
It’s important to remember that Negative 
Glassdoor Reviews Harm your 
Reputation Management.
The initial response should be quick and courteous before 
you take steps toward resolving the issue or responding 
privately. Not only will this help you maintain integrity, but 
it’ll also show your employees that they can trust you with 
their future career goals. If you want to 
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