How do I talk to an XFINITY agent_
                     How do I talk to an 
XFINITY agent?
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Key points of the presentation
Intro
Note: 
What is the Xfinity Assistant?
Where can I access the Xfinity Assistant?
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Intro
 Get help from Xfinity Assistant about Xfinity products & services, Just chat with Xfinity 
Assistant for help online 24/7 What is an Xfinity Assistant? Xfinity Assistant is an open-
source app that allows you to get personalized targeted help faster. After you log in to 
your account, you will see information similar to your upcoming billing or limited delivery 
dates sent to you. On the Home screen, you can ask questions and find solutions to debts, 
billing and account issues. It uses contextual data from your account to provide you with 
relevant, useful information. 
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However, if for some reason your problem is not resolved, Xfinity Assistant will put you in 
touch with an online chat agent to assist you. On your Xfinity X1 or Flex TV Box streaming, 
use your Xfinity remote to request help with troubleshooting, account or payment issues. 
Once you have asked a question, you will see Xfinity Assistant pop up at the bottom of 
your screen, with action buttons to resolve your question or comment. 
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Note: 
Voice reset system instructions will allow you to select the Send link to launch the Xfinity 
Assistant SMS app. The app provides access to external content such as help and other 
useful support documents. Xfinity X1 Select the Xfinity Assistant from the X1 help menu 
under the Tools. This is available on all X1 TV Boxes except RNG150s. How Can I Use 
Xfinity Assistant With My Voice Remote? Just ask a question about your account (as in the 
following examples) and Xfinity Assistant will answer. Get a new remote” (Xfinity X1 and 
Flex customers).Account information. "What's my WiFi password? “When is my 
appointment?” "Reset my appointment. Accessibility features Our clients with disabilities 
have access to more access support than ever before. Also, the xfinity agent will help you 
to get the solution for xfinity bill pay and xfinity outage map.
Do you have a question about your Xfinity products and services? Just chat with the Xfinity 
Assistant for 24/7 online help!
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What is the Xfinity Assistant?
The Xfinity Assistant is a virtual assistant that gives you personalized, guided help.
After logging into your account, you can ask questions and get solutions to repair, billing, 
and account problems. It uses data from your account to provide relevant, helpful 
information. However, if for some reason your problem is not resolved, the Xfinity 
Assistant will connect you to an agent who can help you.
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Where can I access the Xfinity Assistant?
The easiest way to access the Xfinity Assistant is xfinity.com/assistant. Other options are:
1. On the Support and Contact us pages on xfinity.com, click Chat with Xfinity.
2. Click the chat bubble icon in the upper right corner of the My Account app.
3. Click the More button in the Xfinity xFi app.
4. On the Xfinity Facebook page.
5. Use your X1 Voice Remote on your Xfinity X1 TV-Box to get help with selected 
troubleshooting, account or billing issues.
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