HCL Clara: The Best Automation Chatbot for Workload Automation
                     HCL Clara
An automation chatbot for 
Workload Automation
Overview
Workload Automation enables organizations to gain complete visibility and control over attended and unattended workloads. HCL 
Clara, an automation chatbot, understands human input, provides answers by tapping into a rich, specialized knowledge base, and 
allows direct interaction with Workload Automation in natural language to execute tasks. Clara saves IT ops time, frees up the 
schedulers, manages the how-to questions and initiates the initial troubleshooting of Workload Automation conveniently with voice 
command or simple text chat.
Capabilities
Enterprises depend on Workload Automation to manage critical business processes, while reducing operating costs. IT Operators 
ensure Workload Automation operation continuity 24x7, avoiding involvement of support team, Application support teams want to 
quickly solve issues in their applications to ensure business continuity. Clara makes Workload Automation even easier to use, by 
oering a conversational interface to scheduling users, access the company's automation knowledge base, providing 
recommendations and performing tasks for the end-users.
• Interactions in natural language
Robust AI/NLP based intent 
• Easy and intuitive training modules
identification engine
• Intuitive conversation definition via UI
• Action script and external language
support for integration
Voice recognition
• External Interface for third
party integration
Pluggable/customizable knowledge base: Actions & runbook implementation leveraging product APIs:
• HCL Knowledge base with regular updates • Clara leverages HCL Software product APIs to enable users 
• Possibility to customize the knowledge based on to automate business processes and troubleshoot problems
customer needs
Benefits
Clara oers a human-like, personalized, round-the-clock 
experience to Workload Automation users, which will:
Minimize the FAQ-type calls 
Speed up learning curve on 
new features 
Reduce common-issue 
repetitive incidents
Promote best practices 
Simple to get started
Learn how to use various functions and work-arounds, and get your actions done on Workload Automation in simple conversations at 
your convenience with Clara.
• Get me started with building my process (jobs, APIs..)
Manage How-To Questions • How to use calendar or event-based scheduling
• Understand new features
Support Basics Scheduling • Submit a job or job stream
Scenarios • Re-run jobs
• Why the job is not starting? 
Troubleshoot Workload
• Why it failed?
About HCL Software
HCL Software is a division of HCL Technologies (HCL) that operates its primary software business.  It develops, markets, sells, and supports over 20 product families in the areas 
of DevOps, Automation, Digital Solutions, Data Management, and Mainframes.  HCL Software has oces and labs around the world to serve thousands of customers.  Its mission 
is to drive ultimate customer success with their IT investments through relentless innovation of its products.  For more information, please visit www.hcltechsw.com.
Learn more: https://www.hcltechsw.com
Copyright © 2019 HCL Technologies Limited
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