HCL Enterprise Ecommerce Solution: The Transaction Platform that Helps You Sell
                     HCL Commerce Cloud    
The Transaction Platform that 
Helps You Sell More
Unleash the power of an integrated and 
composable B2C solution, offering the 
richest set of capabilities for your business. 
Seamlessly add new technologies, channels, 
and paners with unparalleled agility.
HCL Commerce Cloud 
Exciting B2C trends to consider
Explosion of New Channels
Consumers are looking for a truly omnichannel engagement in every touchpoint before they buy. Be 
ready to be relevant to them in the channel they choose when they are ready to buy your product Our new ranking IR100 is a 
and make sure all channels integrate seamlessly to create an authentic and relevant omnichannel 
customer experience. “ true reflection of the incredible work behind 
Folle’s omnichannel 
Products and price are still impoant but factors such as the design of e-commerce sites, customer strategy and e-commerce 
service, accessibility and frictionless experiences influence the customer decision-making. platform.
Experiential Online Shopping - Roe McFarlane,    president of Folle 
A growing fascination with the viual world sets the stage for the metaverse as the hoest   Higher Education
consumer megatrend in the future. Be prepared to explore new sales possibilities in the 
augmented world where you cohabitate with your consumers in a viual space. Folle Higher Education 
saw a remarkable 88% 
Online chatbots, one-to-one video chats, viual showrooms and augmented reality will also increase in online sales
play impoant pas in creating hands-on experience in the online sales universe.
Expectations for a Seamless Buying Experience 
Customers are willing to pay more if they can get what they want in a few clicks! Success will be 
determined by those brands that are agile enough to adapt their customer experience, their inventory 
and their price structure to the speed that the customer expects.
No more waiting for the page to load or the shopping basket to be updated. Everything is expected to 
work seamlessly, and the consumer is unforgiving.
HCL Commerce Cloud: Driving over $220B+ in annual online sales – and growing 
HCL Commerce Cloud clients deliver more innovation in less time to unlock growth, achieve higher ROI, accelerate innovation and reduce business risk. 
They do so by leveraging the trusted scale, security and peormance you expect with the speed and flexibility of a modern cloud-native, composable 
commerce architecture of HCL Commerce Cloud – all built on 20 years of unmatched, omnichannel innovation. 
B2B, B2C and B2B2C on One Platform Right Offer, Right Message, At the right time
Using different platforms for different segments? Not with us. Our With HCL Commerce Cloud dynamic segmentation, capture their 
platform manages every business model on one platform - regardless interest and loyalty by speaking to them with personalized messages 
of the complexity of your business. Expect more from your platform. and meaningful offers, tailored to their needs.
Enter new markets quickly Make search work for you
Native search working with your storefronts, catalog, promotions and 
leverage a common set of commerce services like catalogs, pricing and 
promotions, but also have a unique look and feel, unique business rules your customer find what they want easier. Natural language processing, 
and policies so you can deliver a localized experience easily and quickly. automatic boosting or burying products based on customer behavior 
and merchandising tools managing sku’s, sizes, and colors just makes it 
Agile Business Users Headless Storefronts
Empower digital marketers and merchandisers with easy-to-use B2B and B2C Reference Storefronts with business user tools for modifying 
tools for more control over content, product catalogs, price lists, pages and content easily, helps you launch a new brand or test a new 
promotions, and the overall customer experience and reduce their 
reliance on IT. streamlined checkout processes.
Choose a platform built for tomorrow’s higher online sales volume Focus on your customer experience, not managing your technology
HCL Commerce Cloud is a cloud native, API-first platform designed to HCL Commerce Cloud helps you reduce your total cost of ownership by 
scale for your highest peak traffic from either a flash sale or promotion, streamlining commerce deployment with the tools and automation that 
or from your seasonal highs. Fully headless means B2C and B2B allow you to install and upgrade faster and deploy customizations easily 
organizations have more control to quickly implement new commerce without impacting future agility.
capabilities and innovate the customer experience.
Post Order Management
Marketplace:
- Manage the lifecycle of an order
Increase loyalty and meet multiple customer needs through a - Create loyal customers even when everything doesn’t go smoothl
“one-stop-shop” experience.
finish by:
- Add a direct sales channel instead of relying solely on sales o Enabling customers and/or CSRs to modify all aspects of an 
order quickly and easily
- Improve customer experiences and increase sales
o Keeping customers happy with appeasements for shipping, 
product discounts, or personalized offers
o Confirming eligibility and initiating a return with an RMA for 
tracking
HCL Commerce Cloud: Driving over $220B+ 
in annual online sales – and growing!
Its architecture allows you to apply 
Transform your business and unlock new possibilities for success with a solution complex customization that makes it 
that empowers you to move at the speed of your business and really agile and its integration with 
maximize your sales potential. major e-commerce companies is 
flawless. You can do all kind of 
Comprehensive solution business B2B, B2C, B2B2C on a single 
• HCL Commerce Cloud is a comprehensive solution, trusted by software and that makes it highly 
business, with the richest set of capabilities for B2B, B2C, B2B2C useful. I love it.
and D2C all on one proven platform. 
• Unleash the power of commerce and benefit from the agility to Retail customer, 
quickly integrate new technologies, channels, and business paners, Peer Review, 2022
to beat the competition and exceed your customer expectations. 
Simplified Commerce Operations
• Let our commerce expes manage your commerce business in the cloud, 
while you focus on growing your business, and benefit from the ability to
streamline operations, reduce costs, and improve the customer experience. 
It’s reliable, secure and flexible. 
Easy to consume! 
• It’s time to unlock revenue growth with a composable commerce platform 
enabled by a predictable pricing model. You have the flexibility to quickly 
adapt to changing market conditions, the ability to pivot quickly in response t
o disruption, with the agility to respond to changing customer needs, to meet 
your business expectations.
We help our customers sell more
By helping our customers adopt new channels and new technologies to engage their clients, we have helped them be more efficient and effective in 
an omnichannel world. We call that ‘Fueling the digital+ economy’, which has helped transform many industries including retail, manufacturing, 
telecom, automotive, wholesale and distribution. Here are some of the results:
783 I 86%  15 
Orders per minute peak  Weeks Project Sta to Finish — 
increase in online retail sales  scaling 3x over previous platform  
from last year  
Wholesale Retailer  Toy Retailer  
4M I 33% 
88%  500 # of hits in one hour from
Online sales growth the first Orders / Second at Peak driving  unplanned TikTok ad elastically
year after implementation their entire order processing  scaled to handle cloud native 
 their global brands I % of total revenue online 
B2B2C Service Fashion Retailer  Apparel Retailer 
Do You Need More?
When you join the HCL family, you get access to our top-of-the-class products that integrate seamlessly with your new HCL Commerce Cloud solution.
HCL Discover HCL Intelliservice HCL Quest
Provides deep behavioral insights AI–based services optimization Cloud-enabled aftermarket ERP, 
into the online user journey, leading platform that transforms customer field services management, and 
to positive experiences and service into customer success.
increased online conversions.
HCL Unica HCL Digital Experience HCL VoltMX
Enterprise automation and Integrate data, content and apps Transformative apps that 
precision marketing at scale. re-imagine your 
organization’s future.
HCL SoFy
Solution factory solving business 
challenges through a unique 
hands-on, self-service experience 
with HCL cloud-native products.
Want to meet one of our clients?
Most of our clients are diverse, large organizations with high complexity and a high volume of 
 transactions. We enable our clients to scale in ways nobody else can match. For example:  
When clients sell to a broad range of customers that includes B2B, B2C and B2B2C, often with individual contracts with tiered or negotiated pricing 
rules and workflow approvals  
Where organizations have global selling operations and need to manage multiple storefronts that are fully internationalized but managed from a 
single catalog 
When a client’s Go-To-Market strategy involves multiple channels, including direct sales, call centers, distributors, paners, self-service, guided selling 
and marketplaces 
When an organization is complex, diverse or large, generating high transaction volumes and/or highly customized customer journeys that reflects 
each brand’s individuality 
When a company, whether large or small, relies on digital for their core business to engage customers or disrupt markets and needs a solution they 
will never outgrow
Learn More
Learn why HCL Commerce Cloud is the 
best B2C enterprise solution for you.
About HCLSoftware
HCLSoftware develops, markets, sells, and supports product families in the areas of Digital Transformation, Data, Analytics & Insights, AI & Automation and 
Enterprise Security platforms. HCLSoftware is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 
organizations, including more than half of the Fortune 1000 and Global 2000 companies. HCLSoftware's mission is to drive ultimate customer success with its 
IT investments through relentless product innovation. .
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