Solve Employee Experience, Security, and Silo Problems with HCL BigFix Workspace
                     HCL BigFix Workspace
Solving employee experience, security and silo problems 
with unique value.  
HCL BigFix
BigFix Workspace is a digital workspace management solution that unites tools, 
teams and processes to fix laptop and mobile problems regardless of employee 
location, connectivity, or operating system, using the biggest set of IT automation Highlights
and vulnerability remediation risk reduction technologies.  
• Delivers the best laptop and 
The pandemic caused both permanent changes in the global workforce as workstation management 
well as new IT challenges for users. Remote employees find poor computing solution with library of ready-
experiences are limiting their productivity, and the ‘bring it into the office and get to-use automation that 
it fixed’ model isn’t available anymore. Getting computing and data resources to significantly improves ability 
employees, and keeping all devices provisioned and configured correctly, secure to easily provision, reconfigure, 
and running all the time has gotten a lot harder. Increased cyber-attacks have fix and secure user computing 
been successful as adversaries have taken advantage of remote employees who devices that produce the 
are no longer behind corporate DMZ security but are now digital nomads who critical IP that organization 
are unwittingly expanding their attack surface. Ransomware is so rampant that counts on. Automation is 
board members are demanding that the C-Suite manage security as a business leveraged by IT staff and end 
problem and not a technical one. In addition, siloed tools, teams and processes users. 
stop organizations from getting ahead by placing both operational friction and 
inability to analyze entire computing estate as obstacles. However, a significant • Aligns security and IT with the 
technological solution is now available that addresses all these problems. fastest, simplest technology to 
remediate vulnerabilities with 
BigFix Workspace is a perfect solution for satisfying your workspace management built-in analytics that make it 
needs, offering an all-in-one solution for discovering, securing and managing easy for you to give the C-Suite 
all endpoints with ease. With Unified Endpoint Management (UEM), zero-touch proof of cyber risk reduction. 
provisioning, BYOD, and corporate device management and CyberFOCUS security 
technologies, organizations can improve productivity, reduce costs and enhance • Unifies workspace 
security. By implementing BigFix Workspace, organizations can attract and management capabilities that 
retain top talent and reduce IT costs while significantly advancing cybersecurity empowers you to streamline 
controls that complement key security initiatives. tools, teams and processes to fix problems faster than 
any other solution, regardless 
of employee location, 
connectivity or operating 
system. 
• Leverages built-in capabilities, 
driven by trusted Threat 
Intelligence sources to 
instantly report unpatched 
vulnerabilities used by the 
most dangerous attackers 
(MITRE APTs) and report 
patch performance over time 
against US government-
specified remediation of known 
exploited vulnerabilities (CISA 
KEV due dates). 
 
Key Features
User management
In today's increasingly mobile and 
remote workforce, organizations 
need a way to manage users and all 
their devices, regardless of device 
type, operating system, ownership, 
location or connection status. BigFix 
Workspace is a single, integrated, 
comprehensive solution that provides 
organizations with the ability to 
manage users and all of their devices 
from a single console, efficiently, 
securely, and cost-effectively. 
Endpoint provisioning 
BigFix Workspace includes the ability 
to deploy and update operating Figure 1 - BigFix Self Service Application
systems.  It provides centralized 
control and automation, simplifying 
bare-metal deployment of Windows • Manage mobile devices effectively 
and Linux images to new workstations, by deploying MDM actions and At A Glance
or upgrading operating systems on policies that quickly enable IT to 
existing workstations. New imaging easily configure and manage devices BigFix Workspace is a single, 
with advanced driver capabilities at a detailed level, providing ultimate integrated, comprehensive 
simplifies OS provisioning for both flexibility in managing hundreds of solution for managing all user 
users and IT admins. BigFix agent configuration settings. workspace devices — laptops, 
history is maintained across OS desktops, phones and tablets 
migrations and specialized registration • Secure against threats, safeguard 
mechanisms automatically reassign business and organizational data 
— using a set of powerful 
capabilities including:
unique identities to duplicate agents and information, as well as ensure 
resulting from image clones. security and regulatory compliance. • Device discovery
After the operating system is • Service mobile users by deploying • Multiplatform patching
deployed on new laptops or desktops, business applications from Google • OS deployment and updates
BigFix Workspace installs software, Play and Apple App stores. • Software distribution
configuration policies and critical 
patches. A self-service portal enables • Retire or decommission mobile • Remote desktop control
users to install approved software at devices while deleting company data • Power management
their leisure. and applications. • Device query
• A user self service 
Mobile device management User self service application with an optional, 
BigFix Workspace surfaces traditional With the proliferation of devices, virtual assistant
MDM actions and zero-touch applications, and data, today’s IT staff • CyberFOCUS Security 
provisioning that allows mobile device are stretched and overworked. They Analytics for vulnerability 
users to enroll their own devices and need to reduce help desk incidents management
download apps. It allows IT admins while increasing user satisfaction. • Mobile Device Management 
to securely and wirelessly configure Built upon the BigFix Self-Service to manage Android, iOS and 
corporate-owned or employee-owned Application, user self-help enables iPadOS
phones and tablets while having users to leverage the power of BigFix 
visibility and control of all enrolled to initiate essential fixes without 
• Modern Client Management 
to manage Windows 10 and 
mobile devices using a single user the need for IT intervention. Unlike 
interface. solutions that only recommend 
macOS
actions, BigFix enables users to • A data analytics and 
BigFix's core mobile management remediate issues in real-time. reporting platform
capabilities include: For the first time, end users can 
• Enroll mobile devices with over- leverage advanced BigFix automation 
the-air enrollment and leverage with a single click while reducing the 
zero touch provisioning, making workload on IT staff.
deployment of devices to end-users 
easy and uncomplicated. AI-driven Employee Experience
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BigFix AEX is AI-driven Employee 
Experience platform that mimics 
human interaction that learns and 
adapts by leveraging Natural Language 
Processing (NLP) and Machine Learning 
(ML) technology. It is an add-on 
product accessed by end users from 
the BigFix Self-Service Application to 
resolve end user issues without service 
desk interaction using integrations 
with a variety of knowledge sources 
and tools (e.g. ServiceDesk.) BigFix AEX 
reduces calls to the service desk while 
providing a superlative user experience. 
Device discovery
BigFix Workspace creates dynamic 
situational awareness about all end 
user workspaces connected to the Figure  2 - CyberFOCUS Security Analytics - CISA Known Exploited Vulnerability Exposure Analyzer
network. Running scans allows IT 
staff to quickly identify all IP devices 
with minimal network impact. Device Patching is effective even over low- BigFix CyberFOCUS Security 
discovery helps maintain visibility into bandwidth and globally distributed Analytics helps organizations 
all endpoints, including laptops that networks. Real-time reporting discover, prioritize, and patch 
are roaming beyond the enterprise provides detailed information on critical vulnerabilities and reduce 
network. which patches were deployed, when cybersecurity risk in real-time, 
they were deployed, who deployed to protect your fleet of user 
Multiplatform patch them, and confirmation that patches workspace devices.  It includes 
were correctly applied, for a complete four essential tools:
Patch management includes closed-loop patching solution. 
comprehensive capabilities for • Advanced Persistent Threat (APT) 
delivering patches for Windows, BigFix significantly reduces failed Simulator displays vulnerabilities 
Linux and, macOS and for third- patch remediation time and patch in the environment grouped by 
party applications, including Adobe, cycles from days and weeks to hours today’s more critical APT families and 
Mozilla, Apple, and Java. BigFix patches or minutes while achieving greater simulates the impact on your attack 
endpoints regardless of their location, than 98% first-pass patch success surface while minimize downtown 
connection type or status. rates. time caused by patching actions.
CyberFOCUS Security Analytics • CISA Known Exploited Vulnerability Exposure Analyzer maps your 
Figure 3 - Visibility to all endpoints to all laptops, desktops and mobile devices from a single user interface
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• CISA Known Exploited Vulnerability brokered connections. Remote 
Exposure Analyzer identifies the diagnostics capabilities, a Prerequisites
most urgent vulnerabilities published chat function and file transfer 
by Cybersecurity and Infrastructure capability provide powerful tools to BigFix Enterprise Server: 
Security Agency (CISA) while administrators and help desk staff • BigFix Platform 10.0.8+ 
ascertaining which assets have the resolving user workstation issues. • Self Service Application 3.2.4 
highest exposure across multiple • Microsoft IIS Web Server 10.0+ 
dimensions including time. •.NET Framework: .Net Modern client management Framework 3.5+
• Insights for Vulnerability Remediation BigFix Modern Client Management • Microsoft Windows Server 2012, 
integrates BigFix with industry- allows organizations the ability to 2012R2, 2016, or 2019
leading vulnerability scanners manage both modern and legacy • Microsoft SQL Server 2012, 
to compress the time between endpoints side-by-side using a single 2014, 2016, or 2019
vulnerability discovery and enterprise workspace management 
remediation. solution. Both Windows 10 and Plugin Portal: 
macOS can be managed using either • BigFix PlugIn Portal version 10.0.2+ 
• Protection Level Agreements (PLAs) a traditional agent or Mobile Device • RHEL 7.4+, RHEL 8+, or Windows 
empower business decisions to be Management (MDM) APIs. Leveraging 2012 R2+
made regarding the amount of cyber both approaches together provides 
risk versus costs. the greatest range of management MCM Server: 
 and automation capabilities. 
• MCM version 3.0
• RHEL7.4+, RHEL8+
Power management • Docker (CE v19.x, RHEL version 1.13+)
Power management helps Fast endpoint query
• Docker Compose 1.25.x
• BigFix client version 10.0.2+
organizations achieve cost BigFix Query provides real-time • OpenSSL
savings by reducing electricity status of all your endpoints, enabling 
usage of laptops and desktops. accurate identification and inspection Laptops and desktops:
IT organizations can apply of vulnerable devices. It can • BigFix Client version 10.0.2+
conservation policies across interrogate endpoints and get precise 
the organization while providing answers back in seconds, identifying Mobile devices:
the granularity to apply power which policies are enforced and which • Android 5.0 and later
management policies to a single applications and services are installed. • iOS 14 and later
device or group of devices. Querying files and device settings • iPadOS 14 and later
helps IT staff to identify additional 
BigFix Power Management supports security threats. BigFix Query provides More details are available online at 
organizational green initiatives a  library of predefined queries as well help.hcltechsw.com/bigfix/landing/
with capability to manage power as the ability to create custom queries. index.html.
options with minimal impact on BigFix Query is also used to verify 
already-stretched budgets and remediation of endpoints, helping to 
staff. Additionally, the Wake-On- bridge the gap between security and More information
LAN capability helps improve patch IT operations.  
success rates by being able to wake To get more information about HCL 
powered off devices. BigFix Workspace, please visitAnalytics and reporting platform www.hcltechsw.com/bigfix/workspace.
Remote desktop control Organizations need to quickly report 
their organization’s threat posture 
BigFix Workspace provides remote to executives and perform advanced 
desktop control for desktops and analysis to drive next steps. BigFix 
laptops running Windows, Linux Workspace provides a powerful 
and macOS, whether they are on endpoint data and integration 
or off of the network. It enables platform and database called BigFix 
management and troubleshooting Insights. BigFix Insights leverages 
of systems even across internet- Business Intelligence (BI) reporting 
tools to provide out-of-the-box and 
customizable reports. 
About HCLSoftware     
HCLSoftware develops, markets, sells, and supports product families in the areas of Digital Transformation, Data, Analytics & 
Insights, AI & Automation and Enterprise Security platforms. HCLSoftware is the cloud-native solution factory for enterprise 
software and powers millions of apps at more than 20,000 organizations, including more than half of the Fortune 1000 and 
Global 2000 companies. HCLSoftware’s mission is to drive ultimate customer success with its IT investments through relentless 
product innovation.
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