What is Customer journey Map?
                     Steps to create  
Customer  Journey 
map
Creating a customer journey map is an essential part 
of  understanding the customer experience and 
improving  customer satisfaction. By defining 
customer personas,  mapping out the stages of the 
journey, identifying  touchpoints and channels, 
gathering data, and creating a  visual representation 
of the journey, businesses can  identify pain points 
and opportunities for improvement  and create a 
more satisfying customer experience
Steps to create Customer Journey 
map
Define your customer personas and Map out the 
stages
Map out the stages of the journey
Gather data and Identify pain points and 
opportunities  Create the journey map
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