Tqmi01
Uploaded on Mar 14, 2023
Total Quality Management (TQM) is a comprehensive approach to achieve organization’s goal and the larger purpose in the long term while safeguarding the present by providing quality of products and services that satisfy customers at the appropriate time and price through a systematic approach, with the contribution of all the people in the organization. TQM’s focus is in Big Q that encompasses revenue generation, cost, timely delivery, safety, and morale of people with a focus on quality. TQM approach is different from the conventional approach and hence requires a different way of thinking. Prof. Kaoru Ishikawa, the famous Quality Guru, calls TQM a ‘Thought revolution in management’. By its definition, revolutions are not easy to manage. Ideally, if the leadership is convinced after a thorough understanding of TQM, it can lead to such a change through example. However ideal situations are rare in this world of over 7 billion people where everyone thinks he or she does it the right way. Obviously, to realize such a goal in a highly competitive environment and ever-evolving customer needs require certain methods. One such method is named Policy Management https://www.tqmi.com/
Total Quality Management (TQM)
Total Quality Management (TQM)
Total Quality Management (TQM) is a comprehensive approach to achieve
organization’s goal and the larger purpose in the long term while safeguarding the
present by providing quality of products and services that satisfy customers at the
appropriate time and price through a systematic approach, with the contribution of all
the people in the organization.
TQM’s focus is in Big Q that encompasses revenue generation, cost, timely delivery,
safety, and morale of people with a focus on quality. TQM approach is different from the
conventional approach and hence requires a different way of thinking. Prof. Kaoru
Ishikawa, the famous Quality Guru, calls TQM a ‘Thought revolution in management’. By
its definition, revolutions are not easy to manage. Ideally, if the leadership is convinced
after a thorough understanding of TQM, it can lead to such a change through example.
However ideal situations are rare in this world of over 7 billion people where everyone
thinks he or she does it the right way.
Obviously, to realize such a goal in a highly competitive environment and ever-evolving
customer needs require certain methods. One such method is named Policy
Management
https://www.tqmi.com/
TQM International Pvt. Ltd.
709, Vipul Business Park
7th Floor, Opposite S D Adarsh Vidhyala
Near Tikri More, Main Sohna Road,
Sector 48, Gurgaon – 122018
Comments