AI-Powered Customer Service Automation | Intelligent Virtual Agents for Businesses
                      
versaVoice AI ‘Customer Services Agent’ Chatbot
An intelligent, knowledgeable, 
multilingual virtual sales agent, 
available to converse with callers 
24/7 and offer a professional 
support service for your business.
Developed on the versaChat AI-Platform by vInnovate Technologies
 
Who Benefits From ‘Customer Services Agent’
FROM THIS ….
Some Example Use Cases for our AI Agent: -
 A US manufacturer of Access Control Systems who needed to provide 
support to both the company (in the event of a problem) and to their 
clients directly if their automated access credentials did not work
 A Philippine-based company which offers ‘support center’ services to 
their many clients, ranging from retail companies to service providers
TO THIS ….
 An International distributor of ‘white goods’ needing to provide 24/7 
access to support its agents
 An India-based Travel Company which offers its clients international 
booking and travel support 
Developed on the versaChat AI-Platform by vInnovate Technologies
Understanding a Customer Services Agent’s Duties
Many businesses already 
have established ways of 
doing sales management 
which work just fine; except 
that they rely on humans to do 
the work!
This usually restricts 
operations to normal business 
hours and often leads to long 
errors and oversights.
Also, keeping the sales team 
up to date with the latest 
product  information and 
ensuring they are delivering 
the right messages is difficult 
to monitor effectively.
How a versaChat AI ‘Support Agent’ Helps
The Problems of Relying on Human Agents
 Staff Turnover - many staff see the role as a stepping-stone to higher things
 Keeping staff trained and up to date with products and services
 Documenting support histories time-consuming
 ‘Out of business hours’ difficult and expensive to cover 
 Lunchtimes and breaktime rosters
 Live Agent forwarding
 Scaling for growth
Our ‘AI Customer Services Agents’ offer: -
 24/7 working
 Efficiently servicing (up to 10 Customers at once)
 Live Agent forwarding when necessary
 Automatic conversational knowledge base updating
 Multi-lingual support
 New Service Delivery opportunities:
 ConnectX telephone & Messaging Integration
 Text, Voice and Avatar options
 SaaS opportunities for Service Providers
 Website Integration
 Cost-efficient scaling for future growth
Find Out How an AI 
Chatbot could transform 
YOUR Business