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1Z0-981 Examcollection
Oracle 1Z0-981
Oracle Cross-Channel Contact Center Cloud 2017
Implementation Essentials
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1Z0-981 Exam Questions
Question #:1
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser
controls embedded for various requirements. You receive a complaint that the initial loading of the
workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
A. Removing fields in the workspaces
B. Placing objects on different tabs and splitting the loading across multiple tabs
C. Utilizing workflows and splitting functionality into more than one workspace
D. Creating multiple workspaces per business function and assigning to different profiles
Answer: D
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1Z0-981 Exam Questions
Question #:2
Your customer has designed a guide to explain in detail to end users how to apply for a career
guidance program. The customer wants this guide to be placed on the Customer Portal pages and a
survey to be opened when an option in this guide is selected.
Which survey type would you use?
A. Transactional survey in rules
B. Broadcast survey
C. Polling survey
D. Website link survey
Answer: D
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1Z0-981 Exam Questions
Question #:3
What must you set to enable the email channel?
A. EGW_SAVE_EMAIL_HEADERS
B. EGW_AUTO_CONT_CREATE
C. EGW_ENABLED
D. EGW_UPDATE_BY_CREATE
E. EGW_SECURE_UPDATE_ENABLED
Answer: C
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1Z0-981 Exam Questions
Question #:4
Which is a sample object query?
A. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
B. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
C. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
D. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
Answer: D
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1Z0-981 Exam Questions
Question #:5
Which five actions should you perform to configure advanced routing?
A. Configure collaboration with external users who are not agent desktop users.
B. Add product and category fields to the Live Help page of the Customer Portal.
C. Create and activate a rule to route incidents to the advanced routing incident queue.
D. Add Access Control to a navigation set.
E. Define products and categories.
F. Assign guided assistance permission to a profile.
G. Assign advanced routing permissions to a profile.
H. Create an advanced routing incident queue.
Answer: A C D E G
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