Google Cloud AI Training in Chennai – Google Cloud AI Course Online
                     "Dialog flow ES vs CX: Key Differences"
A Comparison of Google’s Conversational AI Platforms
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Introduction to Dialogflow
• Overview:
 Dialogflow is Google Cloud’s NLP platform 
for building conversational interfaces.
 Two editions: Dialogflow ES (Essentials) 
and Dialogflow CX (Customer Experience).
• Purpose: Understand key differences to 
choose the right solution.
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Target Use Cases
Feature Dialogflow ES Dialogflow CX
Best For Simple bots, small apps Complex bots, enterprise-scale apps
Users Developers, small teams Enterprises, multi-team environments
Example FAQ bots, single-path flows E-commerce bots, call centers
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Architecture and Design
Aspect Dialogflow ES Dialogflow CX
Flow Design Flat intent-based Visual flow-based with states
Reusability Limited Modular (Flows, Pages)
Scalability Lower High scalability for large projects
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Key Features Comparison
Feature Dialogflow ES Dialogflow CX
Multilingual Support Yes Yes (improved support)
Versioning Manual (via exports) Built-in versioning
Testing & Debugging Basic Advanced simulators and debugging tools
Built-in NLU Yes Yes (same engine)
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Pricing & Availability
 Dialogflow ES:
o Cheaper, pay-per-use pricing
oAvailable in more regions
 Dialogflow CX:
o Premium pricing
o Charged by session and flow complexity
• Only available in selected regions
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Summary & Recommendations
• Choose ES if:
 You're building a simple or prototype chatbot
 You have limited budget or small user base
• Choose CX if:
 You're managing complex flows or call center bots
 You need scalability, versioning, and multi-agent support
✅ Tip: Start with ES for MVPs, upgrade to CX as your needs grow.
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For More Information About 
Google Cloud AI
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Thank You
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