Microsoft Dynamics CRM Online Training - Join Classes Today
                     Key Microsoft Dynamics CRM Updates to 
Know for 2025
Understanding the Latest Features and Improvements
Introduction to Microsoft Dynamics CRM in 2025
 Overview:
o Brief introduction to Dynamics CRM and its role in modern customer 
relationship management.
o Highlight the importance of staying updated with the latest CRM features.
 Agenda:
o New features
o Performance enhancements
o Integration capabilities
o AI and automation updates
o Customization improvements.
AI-Driven Enhancements
 AI-Powered Insights:
o Predictive analytics and machine learning updates.
o Improved customer insights and predictive customer service.
 Copilot Integration:
o How AI Copilot is transforming customer service, sales, and 
marketing.
o Real-time recommendations and decision support powered 
by AI.
Enhanced Customer Insights & Data Management
 Unified Data Platform:
o Enhanced 360-degree customer views combining multiple 
data sources.
o Microsoft Dataverse improvements for seamless data 
storage and integration.
 Data Privacy & Compliance:
o Updates for GDPR, CCPA compliance features.
o Enhanced security protocols to protect sensitive customer 
data.
Next-Level Integration with Microsoft 
Power Platform
 Seamless Power Platform Integration:
o New features for tighter integration between Dynamics 
CRM and Power BI, Power Apps, Power Automate.
o Use cases for automated workflows and custom app 
development.
 Citizen Development:
• How non-technical users can leverage Power Platform for 
CRM customization and automation.
Improved Automation & Workflow 
Management
 Process Automation:
o New automation features like improved workflow creation 
and management.
o Enhanced AI-driven task routing and escalation protocols.
 Business Process Flows:
• Customizable and smarter business process flows, reducing 
manual errors.
User Experience (UX) & Interface 
Enhancements
 Faster & More Intuitive Interfaces:
o Updates to the user interface (UI) for a cleaner, faster 
experience.
o Mobile interface improvements to enhance usability on 
mobile devices.
 Accessibility Features:
• Enhancements for accessibility to meet the needs of all users.
Security & Compliance Upgrades
 Advanced Threat Protection:
o New security features for protecting CRM data.
o Integration with Microsoft Defender for improved 
threat detection and prevention.
 Regulatory Compliance Tools:
• Updates to compliance monitoring and reporting 
tools for various industries.
Conclusion & Future Trends
 Summary:
o Recap of the major updates covered in this presentation.
o The strategic impact of these updates on CRM 
implementation.
 Looking Ahead:
o Anticipated trends beyond 2025 (e.g., further AI integration, 
deeper automation).
• Importance of ongoing updates for maintaining competitive 
advantage.
For More Information About 
Microsoft Dynamics CRM
Address:- Flat no: 205, 2nd Floor,
   Nilgiri Block, Aditya Enclave,  Ameerpet, 
Hyderabad-16
   Ph. No: +91-998997107
     Visit: www.visualpath.in
      E-Mail: [email protected]
Thank You
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