ServiceNow Certification Training - ServiceNow Training
                     ServiceNow Advanced Topics
Exploring Advanced Features and Best Practices
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Introduction
Overview of ServiceNow:
Cloud-based platform for IT Service Management (ITSM)
Popular for streamlining workflows and automating business 
processes
Purpose of Advanced Topics:
Dive deeper into complex features and capabilities
Focus on optimization, customization, and automation.
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Advanced Configuration – Business Rules
What are Business Rules?
Server-side logic that triggers actions in ServiceNow
Types of Business Rules:
Before/After Insert, Update, Delete
Display Business Rules
Async Business Rules
Best Practices:
Keep rules as efficient as possible to improve performance
Limit the use of synchronous rules to reduce impact on user experience.
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Advanced Configuration – Workflows
What is a Workflow?
Automates multi-step processes with complex conditions
Types of Workflows:
Approval, Notification, Task Management
Advanced Workflow Topics:
Trigger Conditions & Execution
Workflow Activities (Condition, Timer, Approvals, etc.)
Debugging & Optimization Techniques.
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Server-Side and Client-Side
Server-Side Scripting:
Glide Record, Glide System, Glide Ajax
Writing efficient scripts to manipulate records on the server
Client-Side Scripting:
Client Scripts, UI Policies, and UI Actions
Enhancing user experience and interface responsiveness
Best Practices:
 Minimize heavy scripts to maintain platform speed and responsiveness.
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ServiceNow Security and Access Control
Security Best Practices:
Role-based Access Control (RBAC)
Data Security and Encryption
Advanced Access Control:
Access Control Rules for granular permissions
Setting up ACLs for tables, fields, and records
Secure API Access using OAuth 2.0.
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Integrations – ServiceNow with External Systems
Overview of Integrations:
Using APIs to connect ServiceNow with external tools like 
Salesforce, Jira, and monitoring systems
Advanced Integration Topics:
Integration Hub (Flow Designer, Spokes, and REST APIs)
SOAP and REST API Web Services
Scheduled Data Imports and Exports
Using MID Server for integration with on premise systems.
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ServiceNow Performance Optimization
Performance Optimization Techniques:
o Efficient queries and indexing for faster database access
o Caching and data retrieval optimization
o Reducing script execution times
Platform Health Monitoring:
oAnalyzing performance metrics
o Identifying bottlenecks and system errors
oUsing ServiceNow Performance Analytics
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Conclusion and Q&A
Key Takeaways:
ServiceNow's advanced features empower IT 
teams to automate and optimize workflows.
Customization and scripting allow tailoring 
ServiceNow for specific organizational needs.
Q&A: Open the floor for any questions from the 
audience.
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For More Information About 
ServiceNow
Address:- Flat no: 205, 2nd Floor,
   Nilgiri Block, Aditya Enclave,  Ameerpet, Hyderabad-16
   Ph. No: +91-998997107
     Visit: www.visualpath.in
      E-Mail: [email protected]
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Thank You
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