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                     Difference between Normal, Emergency, 
& Standard Changes
Understanding ITIL Change Types
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Introduction to Change Management
 Definition: Change Management ensures 
standardized methods for handling changes.
 Goal: Minimize disruption while implementing 
beneficial changes.
• Change Types: Normal, Emergency, Standard
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Overview of Change Types
Change Type Purpose Approval Needed?
Planned changes with varying 
Normal Yes
risk levels
Urgent changes to resolve 
Emergency Yes (Fast-tracked)
major issues
Pre-approved, low-risk 
Standard No (Pre-approved)
repetitive changes
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What is a Normal Change?
 Definition: Non-urgent changes that need full risk assessment.
 Examples: Upgrading software, replacing infrastructure.
 Process: Initiation → Risk Assessment → CAB Approval → 
Implementation
• Risk Level: Varies (low to high)
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What is an Emergency Change?
 Definition: A change required immediately to fix an 
issue.
 Examples: Fixing a critical server crash or security 
breach.
 Process: Fast-tracked with Emergency CAB (eCAB) 
approval
• Risk Level: High
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What is a Standard Change?
 Definition: Pre-authorized changes with known, low risk.
 Examples: Password resets, patch updates, new user creation.
• Process: Documented and executed without CAB approval
 Risk Level: Low
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Key Differences at a Glance
Feature Normal Change Emergency Change Standard Change
Risk Level Medium to High High Low
Approval Required (CAB) Fast-track (eCAB) Pre-approved
Time Sensitivity Planned Immediate Routine
Example System upgrade Security patch Printer install
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Best Practices for Managing Changes
 Document all changes thoroughly
 Involve relevant stakeholders early
 Use automation tools for Standard changes
 Conduct post-implementation reviews for Normal and 
Emergency changes
• Maintain a Change Calendar
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Conclusion
 Choosing the right change type ensures smooth 
operations
 Avoids unnecessary delays or risks
 Supports IT governance and business continuity
• Quote/Takeaway: “Right change, right process, 
right impact.”
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