The ServiceNow Course - ServiceNow Training in India
                     Top ServiceNow 
Features Every Admin
Enhancing IT Service Management & Automation
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Introduction to ServiceNow
 What is ServiceNow?
o A cloud-based platform for IT Service Management (ITSM)
o Automates workflows across IT, HR, security, and more
 Why is it important for admins?
• Centralized control over enterprise processes
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Feature 1 - Incident & Problem Management
 Incident Management: Quickly resolve IT issues
 Problem Management: Identify root causes and prevent future issues
• Benefits: Faster resolution times, improved IT efficiency
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Feature 2 - Change & Release Management
 Change Management: Tracks and approves changes before 
implementation
 Release Management: Streamlines software and application updates
• Benefits: Reduces downtime, ensures smooth deployments
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Feature 3 - Service Catalog & Self-Service Portal
 Service Catalog: Users can request IT services easily
 Self-Service Portal: Empowers employees to resolve common issues
• Benefits: Reduces workload on IT teams, improves user experience
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Feature 4 - Workflow Automation
 Drag-and-drop workflow designer
 Automates tasks across departments
• Benefits: Increases efficiency, minimizes 
manual work
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Feature 5 - Integration & AI Capabilities
 Integrates with third-party apps (Azure, AWS, 
Jira, etc.)
 AI-powered Virtual Agent & Predictive 
Intelligence
• Benefits: Smarter automation and improved 
decision-making
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Reporting & Performance Analytics
 Customizable dashboards & reports
 Real-time monitoring of IT operations
• Benefits: Data-driven insights for better 
decision-making
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Conclusion & Next Steps
 Summary of key features
 How admins can leverage ServiceNow for IT 
success
• Call to Action: Training resources, 
certifications, or next steps
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For More Information About 
ServiceNow
Address:- Flat no: 205, 2nd Floor,
   Nilagiri Block, Aditya Enclave,  Ameerpet, Hyderabad-16
   Ph. No: +91-998997107
     Visit: www.visualpath.in
      E-Mail: [email protected]
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Thank You
Visit: www.visualpath.in 
www.visualpath.in +91-9989971070