DumpsFire: Genuine Salesforce Digital-Engagement Dumps
                     Salesforce
Digital-Engagement Exam
Salesforce Accredited Professional
Questions & Answers
(Demo Version - Limited Content)
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Questions & Answers PDF Page 2 
 
 
  Question: 1  
 
What is the name of the Salesforce feature that allows customers to interact with support agents through social 
media channels? 
 
A. Service Cloud Omni-Channel 
B. Social Customer Service 
C. Service Cloud Console 
D. Knowledge Base 
 
 
              Answer: B  
 
  Question: 2  
 
What is the name of the Salesforce feature that enables companies to create and publish knowledge articles 
for customers? 
 
A. Salesforce CMS 
B. Knowledge Base 
C. Service Cloud Portal for Customers 
D. Service Cloud Knowledge 
 
 
   Answer: B 
 
  Question: 3  
 
What is the name of the Salesforce tool that allows companies to manage social media interactions, including 
Facebook, from a single platform? 
 
A. Salesforce Marketing Cloud 
B. Salesforce Service Cloud 
C. Salesforce Social Studio 
D. Salesforce Community Cloud 
 
 
   Answer: C 
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Questions & Answers PDF Page 3 
 
  Question: 4  
 
Which Salesforce tool provides real-time insights into customer interactions and support team performance? 
 
A. Service Cloud Omni-Channel 
B. Service Cloud Console 
C. Salesforce CMS 
D. Service Cloud Analytics 
 
                Answer: D    
 
  Question: 5  
 
   Can users create new records from a softphone call? 
 
 
A. Yes 
B. No 
                Answer: A    
 
 
 
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