Consumer Awareness
                     CONSUMER AWARENESS
INTRODUCTION
Consumer Awareness is a demonstration of 
ensuring the purchaser or buyer knows 
about the data and information about items, 
products, administrations, and buyers’ 
privileges. Consumer awareness is 
significant with the goal that purchasers can 
settle on the best choice and settle on the 
ideal decision. 
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WHAT ARE CONSUMER 
RIGHTS?
The Consumer Protection Act 1986 was 
sanctioned by the Parliament of India in 
1986 to safeguard the interests of 
consumers in India. 
According to our economy, the perfect 
measure of demand with consistent and 
dependable supply can aid the development 
of the economy. Henceforth, to shield the 
purchasers from any kind of abuse or 
exploitation, this act was presented.
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TYPES OF CONSUMER RIGHTS
RIGHT TO INFORMATION
The buyer has an option to get data about 
the quality, amount, strength, standard, and 
cost of the products or services. The buyer 
ought to legitimately ask for getting all the 
data about the product or service prior to 
settling on a decision or a choice. 
This will empower him to make very much 
educated and thoughtful choices, and 
furthermore, keep himself from succumbing 
to high-pressure selling methods.
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RIGHT TO CHOOSE
This right gives admittance to all the 
assortment of products and services and 
cutthroat costs. In a monopolistic market, 
the products and services ought to be of the 
best quality and cost.
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RIGHT TO BE HEARD
The other rights are pointless in the event 
that there could be no appropriate power to 
pay attention to client complaints. Assuming 
a purchaser is disappointed with the service 
or a product, then, at that point, one has the 
option to document a grievance against it, 
and it must be tended to inside a set time 
period.
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RIGHT TO SEEK 
REDRESSAL
This right gives power to the buyers to settle 
any cases, complaints, and claims against 
dealers for their out-of-line exchange 
practices and double-dealing or exploitation. 
The purchaser has the privilege to review in 
case the nature of the item is compromised. 
Buyers need to document an objection 
under the Consumer Protection Act.
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RIGHT TO CUSTOMER 
EDUCATION
A purchaser should know about his freedoms 
and obligations given by the authorities with 
respect to advertising and marketing 
practices. This is a vital right as this sets out 
the establishment for reasonable exchange 
or trade practices as a customer knows 
about his freedoms or rights.
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RIGHT TO SAFETY
This is a fundamental right to be ensured 
against the advertising of such products and 
services, which are perilous to life and 
property. Utilisation or consumption of 
products and services which are not up to 
standard can effectively affect the shopper’s 
wellbeing and security.
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THANK YOU