Health Cloud - Standardizing & Simplifying Healthcare Data
                     Health Cloud - Standardizing & 
Simplifying Healthcare Data
What is Health Cloud?
Health Cloud by Salesforce is a cloud-
based healthcare CRM and patient 
management solution which enables 
collaboration between healthcare 
providers, payers, and patients.
Source: www.getapp.com
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Use case
Health Cloud Empower enables care 
providers, including care 
coordinators, hospice care, home 
nurses, and patients’ family 
members, to engage with care teams 
using any internet-enabled device. 
Source: www.getapp.com
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How it works?
Care Team Lists allow caregivers to 
view and communicate with care 
teams, the Care Plan Selector enables 
the assignment of care plans to 
patients by caregivers, and Care Plan 
Tasks let care providers assign tasks 
to patients on-the-go. Permissions 
can be managed to control access to 
patient data, ensuring personal 
medical information is kept secure.
Source: www.getapp.com
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Concurrent Care Plans
Concurrent Care Plans allow multiple 
teams with disparate expertise and 
workflows to collaborate and build 
relationships across care teams. Care 
providers can assign multiple care 
plans for comorbid patients to 
different care teams to provide more 
personalized care journeys.
Source: www.getapp.com
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Patient risk scores
Health Cloud also automatically 
calculates patient risk scores based 
on the Center for Medicaid Services 
Hierarchical Condition Category 
(CMS-HCC) model, allowing providers 
to view risk across patient 
populations. 
Source: www.getapp.com
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Key benefits of using Health Cloud
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Patient management
Patient management tools, such as 
the Today Page which automatically 
prioritizes patients, enable care 
teams and providers to focus on the 
tasks and patients requiring the most 
attention.
Source: www.getapp.com
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Secure patient community
A secure patient community can be 
created using drag-and-drop tools, 
connecting entire care teams across 
all internet-enabled devices.
Source: www.getapp.com
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Care of patients with multiple medical issues
Healthcare professionals can select 
patient plans, view care teams, and 
assign tasks from any device, with 
concurrent care plans allowing the 
creation and assignment of different 
care plans to various teams, for the 
care of patients with multiple medical 
issues.
Source: www.getapp.com
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Communication
Care Team Lists allow caregivers to 
view and communicate with care 
teams, the Care Plan Selector enables 
the assignment of care plans to 
patients, and Care Plan Tasks let care 
providers assign tasks to patients on-
the-go.
Source: www.getapp.com
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