What is Robotic Process Automation?
                     WHAT IS ROBOTIC 
PROCESS AUTOMATION?
Introduction
Robotic process automation (RPA) is a 
software technology that makes it 
easy to build, deploy, and manage 
software robots that emulate humans 
actions interacting with digital 
systems and software. 
Source: www.uipath.com
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RPA and intelligent automation
• In order for RPA tools in the 
marketplace to remain competitive, 
they will need to move beyond task 
automation and expand their 
offerings to include intelligent 
automation (IA). 
• This type of automation expands on 
RPA functionality by incorporating 
sub-disciplines of artificial 
intelligence, like machine learning, 
natural language processing, and 
computer vision. 
Source: www.ibm.com
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RPA and hyperautomation
• Hyperautomation is the concept of 
automating everything in an 
organization that can be 
automated. 
• Organizations that adopt 
hyperautomation aim to streamline 
processes, and they leverage 
technologies such, as artificial 
intelligence (AI) and robotic process 
automation (RPA), to operate 
certain workflows without human 
intervention.
Source: www.ibm.com
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How does RPA work?
According to Forrester, RPA software 
tools must include the following core 
capabilities:
• Low-code capabilities to build 
automation scripts
• Integration with enterprise 
applications
• Orchestration and administration 
including configuration, monitoring 
and security
Source: www.ibm.com
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BENEFITS OF RPA
Less coding
RPA does not necessarily require a 
developer to configure; drag-and-drop 
features in user interfaces make it 
easier to onboard non-technical staff.
Source: www.ibm.com
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Rapid cost savings
Since RPA reduces the workload of 
teams, staff can be reallocated 
towards other priority work that does 
require human input, leading to 
increases in productivity and ROI. 
Source: www.ibm.com
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Higher customer satisfaction
Since bots and chatbots can work 
around the clock, they can reduce 
wait times for customers, leading to 
higher rates of customer satisfaction.
Source: www.ibm.com
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Improved employee morale
By lifting repetitive, high-volume 
workload off your team, RPA allows 
people to focus on more thoughtful 
and strategic decision-making. This 
shift in work has a positive effect on 
employee happiness.
Source: www.ibm.com
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Better accuracy and compliance
• Since you can program RPA robots 
to follow specific workflows and 
rules, you can reduce human error, 
particularly around work which 
requires accuracy and compliance, 
like regulatory standards. 
• RPA can also provide an audit trail, 
making it easy to monitor progress 
and resolve issues more quickly. 
Source: www.ibm.com
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