Ziqitza Rajasthan - Telehealth is top Priority for Indian Healthcare Leaders
                      Ziqitza Rajasthan - Telehealth is top Priority for 
Indian Healthcare Leaders
The outbreak of the COVID-19 pandemic accelerated the 
adoption of technology across the country. As a result, 
telehealth has emerged as one of the top focus areas for the 
Indian healthcare professionals and leaders.
 
Ziqitza Healthcare ltd, one of India’s leading healthcare 
services providers points out that telehealth improved and 
enhanced the accessibility of treatment and care for rural 
areas during the pandemic. This has resulted in an 
overwhelming support amidst the healthcare leaders for the 
adoption of remote care solutions. As per media reports, 
around 33 percent of the Indian healthcare leaders consider 
telehealth as a key priority area, and 51 percent of the leaders 
think of it as a top investment area during the current times.
Increased adoption of telehealth has also resulted in accelerated 
growth of digital health records (DHR). Ziqitza states that DHR is the 
foundation stone for delivering virtual care. The increased focus on 
DHR is easily reflected in the government’s investment priorities. 
Almost 50% of Indian healthcare leaders are in favour of accelerated 
adoption of remote health care and cite digital health records as an 
integral part of it. 
 
Ziqitza Healthcare states that for the country to witness large-scale 
adoption of virtual care, it must focus on the integration of data and 
predictive analysis which will enhance utilisation of digital healthcare 
resources. While saying so, Ziqitza Rajasthan also points out that the 
majority of healthcare facilities face infrastructural challenges. 
However, despite these challenges efforts are being made to 
enhance data utilisation in such facilities. The knowledge and 
proficiency level of the hospital employees is being improved upon 
through various initiatives. 

Ziqitza Limited points out a report titled, ‘Healthcare hits 
reset: Priorities shift as healthcare leaders navigate a changed 
world’ created by Phillips, telehealth and artificial intelligence 
has emerged as key priorities for the Indian healthcare leaders. 
Apart from telehealth and artificial intelligence, healthcare 
leaders are also focussed at staff satisfaction, extending care 
beyond hospital walls, improving affordability and accessibility 
of care, and leveraging the power of big data and predictive 
analysis.
 
The second wave of the COVID-19 unleashed havoc on India’s 
healthcare system and caught it unprepared and overwhelmed 
the existing facilities and highlighted the glaring gaps in them. 
One of the gaps has been accessibility of care for remote areas 
during scenarios like COVID-19 lockdown. 
During these lockdowns, the COVID-19 health helpline number 104 
has been able to bridge the gap between the patients and health 
professionals. The 104 helpline numbers largely operated by 
ZHL Rajasthan, and Ziqitza Limited Rajasthan has been able to assist 
a vast number of patients during the COVID-19 exigency. 
Ziqitza Health care limited through virtual care had been able to 
offer assistance for minor physiological illnesses, distresses and 
ailments.
Virtual healthcare increases operational efficiencies of the 
doctors, improves their feedback and support mechanisms, 
and reduces load on hospitals. Telehealth eases the burden 
and process of primary care, it makes it easier to get a 
second opinion, it assists doctors in effectively screening 
patients and determining the need for physical care. It must 
be noted that India is not a stranger to telemedicine, it has 
been there, however COVID-19 forced everyone’s hands and 
spurred people towards acceptance of it and adoption of 
video-consultations and other new-age platforms for 
medicines, care and consultations.  Telemedicine doesn’t 
replace in-person care, rather provides a smarter way of 
accessing healthcare; it basically improves the ROI for the 
patients and the affordability of the care.