BUSINESS PROCESS OUTSOURCING SERVICES
                     BUSINESS PROCESS 
OUTSOURCING SERVICES
Suma Soft Pvt Ltd.
About US
Suma Soft has been a Global IT and ITES BPO Solutions provider for USA, 
India and 
global market with successful legacy of 19+ years. 
Suma Soft has gained patronage of giants from various industries across 
the world with the high-end industry-specific, technology and analytics-
enabled solutions. 
Suma Soft  has been providing IT infrastructure services in combination 
with innovative practices and ability to engage with new business 
models. Adding values to businesses with a stark growth in profitability is 
our aim
BPO Services We Offered
Under the category of BPO Services, Suma Soft offers following services
● Inbound Call Center Services
● Outbound Call Center Services
● Email Support Services
● Social Media Support Services
● Data Entry Services
● Loan Processing Services
● Logistic Processing Services
● Backend Processing Services
● Chat Support Services
● Call Center Outsourcing Services
Inbound Call Center Services
● An inbound call center predominantly provides support for handling large volume calls initiated by the 
customers. These calls are mainly rendered as telephone answering requests for client’s products or 
as pre or post sales technical assistance.
Outbound Call Center Services
● Outbound call center service is designed to make large volume of outbound calls to prospective and 
existing customers on behalf of a business/client. These calls majorly cater to sales, product/service 
subscription, account upgradation, and debt collection.
Email Support Services
● Email is the second most widely used communication channel for customer 
support. Statistically speaking about 20% of customers preferred to contact 
customer support through an email in the year 2018. (Source – Statista Report). 
Though the share of Email Support Outsourcing seems small when compared to 
other popular mediums like phone and live chat, it cannot be ignored.
● We understand the requirements of your business and the importance of having 
an effective email support. Suma Soft provides 24*7 email support outsourcing 
for technical as well as non-technical purpose.
Social Media Support Services
● The popularity of Social Media is widespread and is redefining communication. It 
is estimated that the number of social media users will reach a mark of 3.02 
billion by 2021. As a business, this potential cannot be overlooked. Customers 
are using social media to communicate with brands, seek help when they have 
queries, share feedback, avail offers and many such reasons. It is important that 
business have  24*7 online presence through social channels such as Facebook, 
Twitter, LinkedIn, and others.
● Suma Soft has been helping leading organizations across the globe through our 
Social media support services. 
Data Entry Services
● Suma Soft bring you 24*7 high-quality data entry outsourcing services with 
skilled data entry experts making delivery error-free process and data 
configuration. Providing timely, cost-effective services with high scalability that 
comes with quick processing time is our aim. 
● The data entry services we give comes with total data security and with global 
standards as Suma Soft strive to make our global presence stronger. Unmatched 
competitive prices with maximum benefits make your business rely on a 
competent service provider.
Loan Processing Services
● Loan Processing Services by Suma Soft can help reduce your time on loan 
processing and provide you the flexibility to concentrate on your core 
competencies. Suma Soft has been working with banks and other financial firms, 
managing their Loan processing operations since 19+ years. 
● Loan Processing Outsourcing Services team is well versed in carrying 
verification of various loan documents such as credit reports, credit history 
payment, tax returns and others.
Logistic Processing Services
● Logistics companies are under immense pressure to increase profits, reduce 
operational costs, and enhance TAT for shipment deliveries. As an ISO 9000 
certified company, Suma Soft gives paramount importance to security, quality, 
and accuracy while implementing services like logistics accounts payable 
outsourcing services.
 
● Suma Soft provides end-to-end Logistics BPO services which include Accounts 
Payable and 3PL Track and trace services.
Backend Processing Services
● The experts from Suma Soft can empower your business with Backend 
processing services such as Data entry, document verification, order fulfillment, 
transaction processing, loan processing, and others.
● Suma Soft has a team dedicated for each business function who works during 
your office and non-office hours to help ease your burden of repetitive 
operations. You can allocate your resources to revenue generating functions and 
improve the bottom-line.
Chat Support Services
● Outsource Live chat support Services to Suma Soft and improve resolution rate 
by 70%. Our Live Chat Support experts understand the demands of various 
industries such as Healthcare, Automotive, Retail, E-commerce and provide 
customized services accordingly.
Call Center Outsourcing Services
● Call Center Outsourcing is the process of outsourcing customer issues to a third-
party service provider. Companies prefer to provide affordable customer service 
for their end customers. 
● The call center outsourcing delivered by Suma Soft helps enhance various call 
center metrics such as first call resolution, customer satisfaction, average speed 
of answer and many others.
Contact US
Suma Soft Pvt Ltd
Email id - [email protected]
https://www.sumasoft.com/