PowerPoint Presentation Content Slides Include: • Definition/s of assertive communications • Learning objectives of this presentation • Definition of assertiveness • Etymology of assertiveness • Four communication styles (4 slides) • Assertiveness Spectrum • Benefits of Assertiveness (3 slides) • How to recognize, test, and evaluate your own assertiveness o Assertive rights and "I" statements o Methods and means for testing assertiveness (10 points) o Testing for aggressiveness or overly assertiveness (7 points) o Testing unassertiveness/passiveness (7 points) • Case studies on assertiveness • Identification of the six personality types • Assertiveness do's and don'ts • Assertive communication responses (9 points) o Defining communication forms (9 points) o The significance of body language and eye contact o Relaxation techniques to maintain your assertiveness • You have the right to (3 pages) • Assertive communication techniques / (4 pages) • Three steps for assertiveness • Cultural variations (3 pages) • Tips for effectively coping with conflict • Tips for controlling emotions (16 points) • Tips for becoming more assertive (20+ slides) • Actions steps (16 points)