PowerPoint Presentation Content Slides Include: • Definition/s of challenging employees • Learning objectives for this presentation • Etymology change (3 points) • Etymology employee (4 points) • Being objective (5 points) • How to ensure objectivity (7 points) • Intensions (6 points) • The five different personalities: the bull, the fox, the time bomb, the whiner, and the wall • Qualities and strategies for dealing with each (8 points) • Addressing difficulty • Other personality types (19 points) • Dealing with generally difficult people (6 points) • Dealing with challenging employees (18 points) • Dealing with difficult situations (6 slides) • Giving feedback (17 points) • The key aspects of giving feedback (7 slides) • Constructive feedback skills (4 slides) • The process ( 21 points) • Termination (12 points) • Enforcing work rules (6 points) • Controlling anger (15 points) • Increasing employee enthusiasm (9 points) • Actions steps (16 points)