PowerPoint Presentation Content Slides Include: • Learning objectives of this presentation • Definition/s of conflict • Etymology of conflict (3 points) • Conflict model (1 graphic) • Conflict theory (14 points) • Conflict theory summary (4 points) • Fight or flight (3 points) • Conflict escalation graphic (3 points) • Conflict escalation (6 points) • The symptoms of conflict (4 slides) • Figure/ground (4 points) • 4 stages of conflict diagram (15 points) • The Five A's of dealing with resistance • The symptoms and causes of conflict (10+ slides) • Five methods to handle conflict • To fight or take flight (4 points) • A graphical representation of conflict escalation • Specific techniques to address conflict- ignoring, stifling, defusing(10 slides) • Properly managing the conflict (2 points) • Group dynamics of conflict and their causes (10 slides) • The four fundamental steps of conflict management • Organizational conflict and related conflict management strategies (20+ slides) • Positive and negative aspects • Positives and negatives Venn Diagram (20+ points) • Types of conflict deadlocks • How to overcome deadlocks (17 points) • Conflict mediation (3 points) • Additional tips on conflict management • Actions steps (16 points)