What should you know about chatbots?
                     What should you know about chatbots? 
 
 
In the digital era of today, the hyper-competitive telecom companies are constantly exploring ways to 
reduce customer churn, ensure greater customer convenience while keeping costs in check and increase 
ARPU (Average Revenue per User). Chatbot AI is one of the most valuable modern technologies that can 
aid telecom companies to deliver better customer service and ensure quick resolutions, while 
simultaneously boosting employee productivity and efficiency.   
Chatbots can handle majority of the repeated queries of the customers seamlessly, which tend to be 
related to recharge plans and their pricing, data speed, STD and ISD rates, and so on. Even though the 
key objective of chatbots is definitely to reduce manual effort and answer the queries of the customer 
faster, human intervention is not totally eliminated. In case the customer has a complex questions 
where human insights and knowledge is needed, chatbots can seamlessly connect the customer to a 
customer support representative who can help them out further. This seamless handover saves time by 
retrieving customer information before handover and reduces average support time.  Chatbots can also 
be used for the purpose of sending important updates and reminders to the customers to keep them 
informed about their bill payment dates, plan validity, special offers they are eligible for and more.  A 
robust and feature-packed bot for your telecom brand can be easily created through any good AI 
Chatbot Platform.  
Chatbots can also be used for the purpose of sending important updates and reminders to the 
customers to keep them informed about their bill payment dates, plan validity, special offers they are 
eligible for and more Chatbots can handle majority of the repeated queries of the customers seamlessly, 
which tend to be related to recharge plans and their pricing, data speed, STD and ISD rates, and so on. 
Even though the key objective of chatbots is definitely to reduce manual effort and answer the queries 
of the customer faster, human intervention is not totally eliminated. In case the customer has a complex 
questions where human insights and knowledge is needed, chatbots can seamlessly connect the 
customer to a customer support representative who can help them out further. This seamless handover 
saves time by retrieving customer information before handover and reduces average support time. To 
reach customers belonging to diverse backgrounds across India, you need to be capable enough to 
communicate in multiple languages. 
AI or Artificial Intelligence chatbots are voice-based or text-based interfaces that provide support and 
connect human users with the services or information that they need. These text-based chatbots are 
deployed online on websites and social media platforms in order to provide customer support and 
outreach, while voice-based chatbots are typically used for call deflection and sorting or over-the-phone 
customer service.