Points to keep in mind to create a useful chatbot for your business
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Points to keep in mind to create a
useful chatbot for your business
Chatbots require adequate inputs to perform properly.
Scripted chatbots are the simplest ones. You have to
set up a flow yourself, which would be followed by the
customers. Scripted chatbots have a closed dialogue,
and they offer choices on the basis of customer inputs
and reset rules. Advanced, Chatbot AI solutions have
more possibilities.
At times, a query can be too complicated for the
chatbot to answer. In such situations, a process must
be in place that allows for an easy and fast hand-over
to or take-over by an employee. If a query cannot be
solved, the chatbot can ask the customer if they want
to be re-routed. You must never compromise on the
quality of customer communication. While a bot is
definitely convenient and even preferable by
customers in many situations, for certain complex
service questions, human input becomes important.
Hence, they can start the conversation with content relevant to that product or service
to grab the interest of the users. AI-enabled chatbots also have the capability to make
inferences based on landing pages. For instance, if a visitor lands to a particular page
after clicking on a click provided to them through your email newsletter, chatbots can
start the conversation by asking if they want to learn more about that specific item or
feature. You can seamlessly build and use an AI powered bot for your business with the
assistance of a top AI chatbot platform in India.
Thank You
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