MSP and MSSP SaaS Security and Management Challenges with George Smith
                     CyberTalk Series: MSP and MSSP SaaS Security 
and Management Challenges in 2023 and Goals 
for 2024 with  George Smith
The MSP/MSSP space and services that are provided by 
managed services providers is changing rapidly. With 46% of 
businesses not having any on-premises “IT Infrastructure” 
and most client end-users spending almost all of their 
working hours in browsers and SaaS applications, there is 
less traditional infrastructure (physical devices, server 
rooms/closets etc.) for MSPs/MSSPs to manage and secure.
SaaS Management and SaaS security are the fastest-growing 
services of the modern MSP/MSSP.
I met George Smith, the Head of Community and Strategic 
Partnerships at AUGMENTT, while I was at ConnectWise 
#ITNation 2023. Augmentt, is a SaaS Security Management 
platform optimized for Microsoft. The platform is built for MSPs 
who are serious about creating a profitable future through 
managed SaaS services. 
The platform supports the ability to audit SaaS implementations, 
including security configurations and threats, protect SaaS 
applications with conditional access policies and enforce MFA, 
and detect threats in SaaS applications including risky sign-ins 
and account breaches.
In this < 3-minute interview, George sees the primary challenge 
including getting visibility into the SaaS applications that clients 
and their end-users are actually running, plus the risk, costs, and 
license issues that MSPs could be assisting them with. In fact, 
most MSPs greatly underestimate the number of applications 
that their clients are using. 
George said 2024 looks to be the year when MSPs and MSSPs 
will see more compliance and regulatory requirements 
thatMHoSwPsca/Mn SI hSePlps ywoiul?l have to respond to and 
ensure that Microsoft environments are secure. From there, 
forward-thinking MSPs/MSSPs can perform audits and discover 
additional SaaS applications that can provide security, cost, and 
license optimization for. 
I’ve been a big supporter of SaaS Management services for 
MSPs/MSSPs and see opportunities to not just secure the 
environments and users, but provide additional value with 
productivity training, integrations and perhaps connecting clients 
to services that leverage data and improve workflows across 
applications. If you missed Seceon at ConnectWise IT Nation in 
Orlando, contact us and schedule a demo or discussion about your 
plans for managed security services in 2024.
Contact Us
Address - 238 Littleton Road Suite #206 
Westford, MA 01886
Phone no - +1 (978)-923-0040 
Email Id - [email protected]
Website - https://www.seceon.com/