Customer Support Software for Airlines
                     VoyagerAid
Airline Customer Relationship 
Management
SCENARIO 1: Customer contacts a call centre to register a complaint
Recorded message at call centre end:
Welcome…dial 1 for complaints
2 for enquiries
3 for new products
4 for……
and 9 to speak to a customer service executive
Customer (dials 9) and waits…and waits…
Recorded message (with annoying background music):
All our customer services executives are currently busy. Please hold 
the
line. Your call is important to us…REPEAT
And the wait continues…
Scenario 2: Client wants to register a complaint. Sends an email to customer service
Customer service responds through e-mail:
Thank you for your e-mail.
Our customer service
executive will get in touch with you soon.
This is an auto-generated response. Do not reply.
A week later, the customer is still waiting for a 
response.
We have all faced these situations at one time or 
the
other and know how frustrating it can be
Yet, as businesses, we risk our credibility by 
putting  our customers through the same 
experience
What if there was a systematic, convenient, 
quick  way of addressing customer complaints or 
 implementing their suggestions?
VoyagerAid
Airline Customer Relationship 
Management
How does VoyagerAid help you ?
Receive customer complaints, feedback, queries through an online
system
Send these messages to the relevant departments for redressal
Track the status of every message and follow-up to avoid delays in
responding to them
Ensure customers get the right responses in the shortest possible 
time  from the right people
How airlines currently manage customer complaints ?
Have a toll free number Most common customer-related issues
or  customer service 
centre  number on their 
websites Baggage lost/ Complaints  Flights delayed  damage against/compliments 
Have an FAQs section for the  for services on 
most common queries board
Rescheduling/  Queries  
Have a general feedback  Billing queries cancelling flight regarding  
 bookings
form for customers to fill rewards systems
and  send by email
WWhy  tthhe en eneed efodr afo dre daic dated icuastoemde cr ureslattoiomnse mr arnealgaetmioents phoirpta lm? anagement portal?
It makes addressing complaints, implementing suggestions and 
answering  queries easier and quicker
It functions independent of the airline’s website
It allows the company to focus on customer relations as an 
individual,  important component of management
It ensures the customer’s message goes to the right department and 
is not lost
along the way
It makes it easier for the organisation to track the status of the 
complaints
It shows that the organisation takes its clients’/customers’ opinions 
and
problems seriously
VoyagerAid Features
Multichannel Customer Support Helpdesk Automation
Take your Support Everywhere Customers Go Run your Helpdesk on Auto-pilot
Support Ticket System Reports and Fresh Insights
Support Customers, Not Spam! Get from Reports to Actionable 
Insights
Self Service Portal Agent Collision Detection
Unleash the power of Self service ! Tackle support issues, not one another!
Email notifications Measure Agent Productivity
Be in the know, while on-the-go! Happy agents make happy customers
VoyagerAid has a four-point agenda
 To revolutionise the customer care culture in airlines across the world
To make the customer relations management process effortless, efficient  
and effective
To help companies build and retain customer loyalty by aiding prompt  
responses to queries and complaints
To offer customers the assurance of prompt after sales service and  
support
To know more about Voyager Aid
write to us at:  
[email protected]
 
 Or call us on
+ 91 44 43438999