Multichannel help desk Software for airlines and travel agency
                     VoyagerAid
Multichannel help desk Software for airlines and 
travel agency
Multichannel help desk Software for airlines and travel agency
According to the survey, due to outdated user interfaces and multiple applications, 45% of service agents are 
unable to address customer problems adequately. Sometimes difficult to get because there are so many 
tickets and some that require more attention than others. The main objective of multi-channel customer 
support is to have choices on how consumers would like to interact with a brand whether they have a 
question or a concern.
As technology advances, the demand for customer service support is growing through different channels. 
You can easily handle complaints and communications with your customers from through multi-channels. 
Those include the database of customer service, emails, and SMS, all in one single view and easily 
manageable.
Confidential   |  © 2020 Infiniti Software Solution Pvt Ltd. All rights reserved.
How a multichannel approach increases the productivity of agents, performance, and enhances 
customer loyalty and satisfaction?
Multi-channel support means to reach out to your customers and solve their problems regardless of where 
they are or which way, they feel most comfortable reaching out to you. Providing consumers with a robust 
support network increases customer loyalty during the service process because consumers may feel more 
comfortable in using a program, they are familiar with, calling out for assistance.
Email, chat, phone, social media, website portals platforms can all be accessed from a single dashboard. 
Every conversation is available in one location, so customer service representatives do not miss anything.
Confidential   |  © 2020 Infiniti Software Solution Pvt Ltd. All rights reserved.
Email is the most common digital channel for 
customer-support, stop handling your customers 
from traditional email accounts and move to one 
of the robust software for email and ticket 
Mail Support management. With VoyagerAid, the customers' 
emails are automatically converted into tickets, 
prioritized, and assigned to the right support 
team.
Confidential   |  © 2020 Infiniti Software Solution Pvt Ltd. All rights reserved.
We stepped it up integrated SMS support. Now 
your customers can request help through SMS 
SMS Support experiences and upgrade their support tickets. 
You can also respond directly to customer SMS 
messages from your helpdesk
Confidential   |  © 2020 Infiniti Software Solution Pvt Ltd. All rights reserved.
Every day, consumer expectations increase. As 
such, many businesses have no choice but to 
extend their support networks to social media 
Social media Platforms such as Facebook, Twitter, Instagram, 
Messaging WhatsApp, WeChat, and other platforms that 
customer expect to communicate with support 
agents. Messages can automatically convert into 
tickets and assigned to the respective support 
agents.
Confidential   |  © 2020 Infiniti Software Solution Pvt Ltd. All rights reserved.
Chat 73% of the customers find live chat to be the 
most satisfying way of communicating for 
immediacy and convenience.
Confidential   |  © 2020 Infiniti Software Solution Pvt Ltd. All rights reserved.
Importance of Multi-Channel Customer Service
Provide more options: 
• Not only does the multi-channel service provide more ways for your customers to contact you, it also 
shows them that you care enough to help them. 
Raising loyalty and retention: 
• Multi-channel support allows you the ability to meet consumer needs in several ways and allows them 
more to communicate with you, minimizing time-to-resolution, increasing customer loyalty.
Confidential   |  © 2020 Infiniti Software Solution Pvt Ltd. All rights reserved.
By providing different channels of assistance, you make it easy for your customers to get what they 
need when they need We are experienced in customer care and can provide help across any 
medium you choose — whether it's by email, live chat or telephone, we have the answer for you.
        Know more about benefits contact us
Visit our website https://infinitisoftware.net/voyager-aid-customer-service-software.php
Email us at [email protected]
Call 044 6625 2040
Confidential   |  © 2020 Infiniti Software Solution Pvt Ltd. All rights reserved.
For enquires contact : markCeontfiidnentigal@   |  ©in 20fi20n Infiintiitis Softwfatrwe Soalutiroen P.vnt Letd.t All rights reserved.