Cloud ITSM Market by Product Type, Distribution Channel, End User 2024-2032
                     Global Cloud ITSM 
Market Research and 
Forecast Report 2024-
2032
Format: PDF+EXCEL
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las t ing resul ts .
Acco r d ing  t o  t he  l a t es t  r ep o r t  b y  I M ARC G r oup ,  t i t l ed  " C l ou d  I TSM  M ar ke t :  G l o ba l  
I ndu st ry  T r ends ,  Sh are ,  S i z e ,  G row t h ,  O pp or t un i t y  and  For ecas t  20 24 -
2032 , "  t he  g loba l  c l ou d  I TS M  m ar ke t  s i z e  r e ached  US$  8 . 7  B i l l i on  i n  20 23 .
Factors  Af fect ing the  Growth of  the G lobal  C loud ITSM Industry :
Report Widespread Adopt ion of  Cloud-Based Solut ions:
The  p r e f e r en ce  f o r  c l o ud - ba sed  so lu t i ons  i s  ga in ing  t r ac t i o n  du e  t o  t he i r  supe r io r  
cos t - e f f ec t i ve ness ,  sca la b i l i t y ,  a nd  ease  o f  de p loym en t .  A l so ,  c l ou d - bas ed  I T  
Highlight and se r v i ce  m anag em en t  ( I T SM )  s o lu t i o ns  a r e  com pe l l i ng  cases  f o r  bus iness es  a im in g  t o  
op t i m ize  t he i r  I T  s e r v i c e  f r a m ewo r ks .  The se  so lu t i on s  a r e  f av o r ed  f o r  t he i r  r em o t e  
acce ss ib i l i t y ,  w h i ch  a l l ows  I T  t eam s  and  end - use r s  t o  acc ess  s e r v i c es  an d  supp o r t  
Description f r om  any wher e ,  en hanc i ng  o pe r a t i ona l  f l ex ib i l i t y  a nd  e f f i c i enc y .  
Add i t i ona l l y ,  t he  l ower  up f r on t  c os t s  asso c ia t ed  w i t h  c lou d  I TSM  so lu t i ons  m a ke  
t hem  an  a t t r ac t i ve  o p t i o n  f o r  bus in esse s  o f  a l l  s i zes  by  e l im i na t i ng  t he  ne ed  f o r  
ex t e ns i ve  phys i ca l  i n f r as t r uc t u r e ,  o r gan i za t i ons  c an  s ig n i f i ca n t l y  r ed uce  ca p i t a l  
exp en d i t u r e  and  o ngo ing  m a in t e nanc e  cos t s .  Fu r t he r m or e ,  c l oud  so lu t i o ns  a r e  
i nhe r en t l y  de s igne d  t o  be  sca l ab le ,  ena b l i ng  bu s ines ses  t o  s eam le ss l y  ad ju s t  t he i r  
I T  c apab i l i t i es  i n  r esp ons e  t o  g r ow t h  o r  cha ng ing  n eeds  w i t hou t  t he  b u r de n  o f  
ove r hau l i n g  phy s i ca l  i n f r a s t r u c t u r e .
Increas ing Demand for  Improved IT  Serv ice  Del ivery:
O r g an iza t i ons  ac r oss  t he  g lo be  a r e  r ecog n iz ing  t h e  c r i t i ca l  r o le  o f  e f f i c i en t  I T  
se r v i ce  de l i ve r y  i n  d r i v i n g  p r o duc t i v i t y  an d  enhan c ing  cu s t om er  sa t i s f ac t i on .  
Add i t i ona l l y ,  c l o ud  I TSM  so lu t i ons  a r e  em e r g ing  as  p i vo t a l  t oo l s ,  ena b l i ng  
bus in esses  t o  r e f i n e  t he i r  I T  se r v i ce  m ana gem e n t  p r oces ses  c om p r ehe ns i ve ly .  
Report Thes e  so l u t i ons  f ac i l i t a t e  t he  au t om a t ion  o f  wo r k f l ows ,  wh ich  s ign i f i c an t l y  r educ es  
m an ua l  e r r o r s  and  spe eds  up  r esp onse  t im es  f o r  se r v i ce  r eque s t s  a nd  i nc id en t s  by  
au t o m a t in g  r ou t i n e  t asks ,  ena b l i ng  I T  t e am s  t o  f ocus  on  m or e  s t r a t eg i c  i n i t i a t i ves  
Highlight and t ha t  ad d  v a lue  t o  t he  bus in ess ,  wh i l e  a l so  e nsu r ing  a  co ns i s t en t  a nd  r e l i ab le  se r v i ce  
exp er ienc e  f o r  us e r s .  M or eove r ,  c l oud  I TS M  p l a t f o r m s  o f t en  com e  equ ipped  w i t h  
Description adv an ced  ana ly t i c s  and  r epo r t i ng  c apab i l i t i es .  These  f ea t u r es  p r ov ide  va lu ab le  i ns igh t s  i n t o  s e r v i ce  p e r f o r m an ce ,  use r  s a t i s f ac t i on ,  a nd  po t e n t i a l  a r ea s  f o r  
im p r ovem en t ,  enab l i ng  c on t i n uous  op t im iza t io n  o f  I T  s e r v i ces .
Rise  in  Remote  Work ing:
The  sh i f t  t owa r d  r e m o t e  and  hyb r i d  wo r k  m o de ls  le d  t o  t he  adop t i on  o f  c l o ud - bas ed  
I TSM  s o lu t i on s .  As  bus ine sses  nav ig a t e  t he  com p lex i t ie s  o f  m anag in g  d i s t r i bu t ed  
t eam s ,  t he  need  f o r  I T  s e r v i ce  m an agem en t  s o lu t i o ns  t h a t  sup po r t  r em o t e  
acce ss ib i l i t y  and  co l l a bo r a t i on  h as  b ecom e pa r am o un t .
Also ,  c loud  ITSM so lu t ions  add ress  th is  need  by  p rov id ing  a  cen t ra l i zed  
p la t fo rm th rough  wh ich  IT  se rv ices  can  be  managed  and  de l ive red  regard less  
o f  geograph ica l  loca t ion  wh ich  ensures  tha t  remote  emp loyees  have  
un in te r rup ted  access  to  IT  suppo r t  and  resou rces ,  m i r ro r ing  the  access ib i l i t y  
they  wou ld  have  in  a  t rad i t iona l  o f f i ce  se t t i ng .  Moreover ,  c loud  ITSM p la t fo rms 
fac i l i ta te  e f fec t ive  co l labora t ion  among  IT  team members  rep resen t ing  ano the r  
Report major  g rowth - induc ing  fac to r .
Highlight and Request  for  a  PDF sample  o f  th is  repor t :  
h t tps : / /www. imarcgroup .com/c loud- i t sm-marke t / reques tsamp le
Description
Report Description
Global  Cloud ITSM Market  Trends:
Pr ese n t l y ,  o r gan i z a t i on s  a r e  i n t eg r a t i ng  a r t i f i c i a l  i n t e l l i g ence  ( A I )  a nd  a u t om a t ion  i n t o  t h e i r  c l oud  I TS M  so lu t i on s  t o  
enha nce  e f f i c i ency ,  r educ e  m anu a l  t asks ,  a nd  im pr ove  se r v i ce  de l i v e r y  suc h  a s  A I - po wer e d  cha t b o t s  f o r  cus t om e r  se r v i c e  
and  au t om a t e d  i nc ide n t  r e so lu t i on .  Add i t i ona l l y ,  t he  g r ow ing  e m ph as i s  on  im pr o v ing  t he  e nd - u se r  expe r ience  by  m ak in g  
I TSM  s e r v i ce s  m or e  acc ess ib le ,  i n t u i t i v e ,  a nd  use r - f r i end l y  w i t h  t he  deve lo pm e n t  o f  se l f - se r v i ce  po r t a l s  and  m ob i l e  
acces s  t o  I TSM  f u nc t i on s ,  a l l ow  u se r s  t o  r eso l v e  i ssu es  an d  ac cess  se r v i ces  conv en ien t l y .  
Bes ide s  t h i s ,  t he  r i s i ng  conce r ns  ove r  da t a  s ecu r i t y  an d  p r i vacy ,  c l oud  I TSM  so lu t i on s  a r e  i nc o r po r a t i n g  adv anc ed  
secu r i t y  f e a t u r es  an d  com p l i anc e  capa b i l i t i es  wh ich  i s  pa r t i cu la r l y  r e lev an t  i n  i ndu s t r i es  w i t h  s t r i c t  r eg u la t o r y  
r equ i r em e n t s ,  such  as  f i nanc e  and  hea l t hca r e .  Sm a l l  an d  m ed ium - s i zed  en t e r p r is es  ( SM Es )  a r e  ado p t i ng  c loud  I TSM  
so lu t i ons ,  d r i v en  by  t h e  ava i l ab i l i t y  o f  cos t - e f f e c t i ve ,  sc a l ab le  op t i on s  t h a t  ca n  su ppo r t  t he i r  g r o w t h  w i t hou t  r eq u i r i n g  
subs t an t i a l  up f r on t  i nves t m en t  i n  I T  i n f r as t r uc t u r e .
Look i ng  f o rw ard ,  I M A RC G rou p  ex pec t s  t he  ma rke t  t o  reach  US$  36 . 0  B i l l i on  by  2032 ,  exh i b i t i ng  a  g row t h  ra t e  
( CAG R)  o f  16 . 92%  dur i ng  20 24 - 2 032 .
V i ew  Repo r t  T O C,  F i g ures  and  T ab l e s :  h t t ps : / / w w w . i mar cgrou p . com / c l oud- i t sm - ma rke t
Breakup by Component:
• Solutions
o Operat ion and Performance 
Management
o Service Portfol io  Management
o Service Desk Software
o Dashboard Report ing and Analyt ics
Report 
o Confi gurat ion and Change Management
Segmentation • Services
o Professional Services
o Managed Services
Breakup by End User:
• Large Enterpr ises
• Small  and Medium Enterpr ises
Breakup by Vertical:
• BFSI
• IT and Telecommunication
• Healthcare
• Manufacturing
• Retai l
Report • Education
• Others
Segmentation
Breakup by Region:
• North America
• Asia-Pacifi c
• Europe
• Latin America
• Middle East and Afr ica
• Axios Systems
• BMC Software Inc.
• CA Technologies (Broadcom Inc.)
• Cherwell  Software LLC
Competitive • Citrix Systems Inc.
Landscape • Hewlett Packard Enterprise
•
with Key International Business Machines Corporation (IBM)
Players • Micro Focus International Plc
• Microsoft  Corporation
• Oracle Corporation
• ServiceNow
• SysAid Technologies Ltd.
How has the global cloud ITSM market performed 
so far, and how will it perform in the coming years?
What are the drivers, restraints, and opportunities 
in the global cloud ITSM market?
Key What is the impact of each driver, restraint, and 
opportunity on the global cloud ITSM market?
Questions 
Answered in What are the key regional markets?
the Report
Which countries represent the most attractive 
cloud ITSM market?
What is the breakup of the market based on the 
component?
Which is the most attractive component in the 
cloud ITSM market?
What is the breakup of the market based on the 
end user?
Which is the most attractive end user in the cloud 
ITSM market?
Key What is the breakup of the market based on the vertical?
Questions 
Which is the most attractive vertical in the cloud 
Answered in ITSM market?
the Report What is the competitive structure of the global 
cloud ITSM market?
Who are the key players/companies in the global 
cloud ITSM market?
1    P r e f a c e
2    S c o p e  a n d  M e t h o d o l o g y  
    2 . 1     O b j e c t i v e s  o f  t h e  S t u d y
    2 . 2     S t a k e h o l d e r s
    2 . 3     D a t a  S o u r c e s
        2 . 3 . 1     P r i m a r y  S o u r c e s
        2 . 3 . 2     S e c o n d a r y  S o u r c e s
    2 . 4     M a r k e t  E s t i m a t i o n
        2 . 4 . 1     B o t t o m - U p  A p p r o a c h
Table of         2 . 4 . 2     T o p - D o w n  A p p r o a c h    2 . 5     F o r e c a s t i n g  M e t h o d o l o g y
3    E x e c u t i v e  S u m m a r y
4    I n t r o d u c t i o n
Contents     4 . 1     O v e r v i e w    4 . 2     K e y  I n d u s t r y  T r e n d s
5    G l o b a l  C l o u d  I T S M  M a r k e t
    5 . 1     M a r k e t  O v e r v i e w
    5 . 2     M a r k e t  P e r f o r m a n c e
    5 . 3     I m p a c t  o f  C O V I D - 1 9
    5 . 4     M a r k e t  F o r e c a s t
6    M a r k e t  B r e a k u p  b y  C o m p o n e n t
    6 . 1     S o l u t i o n s
        6 . 1 . 1  M a r k e t  T r e n d s
        6 . 1 . 2  M a j o r  T y p e s
            6 . 1 . 2 . 1  O p e r a t i o n  a n d  P e r f o r m a n c e  M a n a g e m e n t
            6 . 1 . 2 . 2  S e r v i c e  P o r t f o l i o  M a n a g e m e n t
            6 . 1 . 2 . 3  S e r v i c e  D e s k  S o f t w a r e
            6 . 1 . 2 . 4  D a s h b o a r d  R e p o r t i n g  a n d  A n a l y t i c s
            6 . 1 . 2 . 5  C o n f i g u r a t i o n  a n d  C h a n g e  M a n a g e m e n t
        6 . 1 . 3  M a r k e t  F o r e c a s t
    6 . 2     S e r v i c e s  
        6 . 2 . 1  M a r k e t  T r e n d s
        6 . 2 . 2  M a j o r  T y p e s
            6 . 2 . 2 . 1  P r o f e s s i o n a l  S e r v i c e s
            6 . 2 . 2 . 2  M a n a g e d  S e r v i c e s
        6 . 2 . 3  M a r k e t  F o r e c a s t
7    M a r k e t  B r e a k u p  b y  E n d  U s e r
    7 . 1     L a r g e  E n t e r p r i s e s
        7 . 1 . 1  M a r k e t  T r e n d s
        7 . 1 . 2  M a r k e t  F o r e c a s t
    7 . 2     S m a l l  a n d  M e d i u m  E n t e r p r i s e s
Table of         7 . 2 . 1  M a r k e t  T r e n d s
        7 . 2 . 2  M a r k e t  F o r e c a s t
8    M a r k e t  B r e a k u p  b y  V e r t i c a l
Contents     8 . 1     B F S I        8 . 1 . 1  M a r k e t  T r e n d s
        8 . 1 . 2  M a r k e t  F o r e c a s t
    8 . 2     I T  a n d  T e l e c o m m u n i c a t i o n
        8 . 2 . 1  M a r k e t  T r e n d s
        8 . 2 . 2  M a r k e t  F o r e c a s t
    8 . 3     H e a l t h c a r e
        8 . 3 . 1  M a r k e t  T r e n d s
        8 . 3 . 2  M a r k e t  F o r e c a s t
    8 . 4     M a n u f a c t u r i n g
        8 . 4 . 1  M a r k e t  T r e n d s
        8 . 4 . 2  M a r k e t  F o r e c a s t
    8 . 5     R e t a i l
        8 . 5 . 1  M a r k e t  T r e n d s
        8 . 5 . 2  M a r k e t  F o r e c a s t
F o r  m o r e  i n f o r m a t i o n ,  v i s i t :  
h t t p s : / / w w w. im a rcg ro u p . co m / c l o u d - i t s m - m a r ke t / t o c
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