MARKETRESEARCH
Uploaded on May 17, 2024
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According to the latest research report by IMARC Group, The global live chat software market size reached US$ 1,069.3 Million in 2023. Looking forward, IMARC Group expects the market to reach US$ 2,060.3 Million by 2032, exhibiting a growth rate (CAGR) of 7.3% during 2024-2032. More Info:- https://www.imarcgroup.com/live-chat-software-market
Category
Business
Live Chat Software Market Growth, Demand and Challenges of the Key Industry Players 2024-2032
Global Live Chat
Software Market
Research and Forecast
Report 2024-2032
Format: PDF+EXCEL
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A cc o r d i ng t o t h e l a t e s t r e p o r t b y IM A R C Gr o u p , t i t l e d " L iv e C h a t S o f t wa r e Ma r k e t :
G l o b a l I n d u s t r y T r e n d s , S h a r e , S i z e , Gr o w th , O p p o r t u n i t y a n d F o r e c as t 2 0 2 4 -
20 3 2 , " t h e g l o b a l l i ve c h a t s o f tw a r e m a r k e t s i z e re a c h e d U S $ 1 , 0 6 9 .3 M i l l i on i n 2 02 3 .
L i ve c h a t s o f t w a r e i s a n o n l i n e s e rv i c e t h a t p r ov i d e s i n s t a n t cu s t o me r su p p o r t a n d
Report i n fo r m a t i o n . I t e n a b l e s o r g an i z a t i o ns t o i n t e r ac t w i t h w eb s i t e v i s i t o r s i n r e a l - t i m e a n d a l l ow s i nd i v i d u a l s t o c o mm u n i c a te w i th c us t o m er s e r v i c e r e p re s e n t a t i v e s d i r e c t l y
t h r o u g h a l i v e c h a t w i nd o w w i t h i n t h e b r o w s e r . I t p r ov i d e s s e ve r a l b e n e f i t s , s u c h a s
Highlight and qu i ck r e s p on s e s , m i n i m a l w a i t t i m e , p r o a c t i v e a n d o m n i ch a n n e l s u p p o r t , p e rs o n a l i z ed
cu s t o me r e x pe r i e n c e , a n d c h a t a r c h i v i n g f e a t u r e s .
I t a l s o o f f e r s re p o r t i ng a n d a n a l y t i c s t o h e l p c o mp a n i e s c a p t u r e l ea d s a n d op t i m i z e
Description cu s t o me r s u p p o r t w h i l e i mp r o v i ng c u s t om e r l o ya l t y a n d ov e r a l l sa l e s . A s a r e s u l t , l i v e
ch a t s o f tw a r e i s w i de l y u s ed b y e n t e r p r i s e s ac r o s s va r i o u s i n d u s t r i e s , i n c l u d i n g e -
co m m er c e , r e t a i l , h e a l t h c a re , au t o m o t i v e , r e a l e s ta t e , i n f o r m a t i on t e c h no l o g y ( I T ) ,
t r a v e l an d t o u r i s m , e d u c a t i o n , a nd b a n k i n g , f i n a n c i a l s e r v i ce s a n d i n s u r a nc e ( B F S I ) .
R eq u e s t f o r a P D F sa m p l e o f t h i s re p o r t :
h t t p s : / /w w w . i ma r c g r o u p . co m / l i v e - c h a t - s o f t w a r e - m ar k e t / r e q u es t s a mp l e
Report Description
G l o b a l L i v e C h a t S o f t w a r e M a r k e t T r e n d s :
T h e e s c a l a t i n g d e m a n d f o r e n h a n c e d c u s t o m e r s e r v i c e s r e p r e s e n t s t h e p r i m a r y f a c t o r d r i v i n g t h e m a r k e t g r o w t h . B e s i d e s t h i s ,
s i g n i f i c a n t g r o w t h i n t h e e - c o m m e r c e s e c t o r d u e t o t h e e m e r g i n g t r e n d o f o n l i n e s h o p p i n g a n d r i s i n g i n t e r n e t p e n e t r a t i o n i s a n o t h e r
m a j o r g r o w t h - i n d u c i n g f a c t o r . A d d i t i o n a l l y , t h e r e h a s b e e n a s u b s t a n t i a l s h i f t f r o m o f f l i n e d i s t r i b u t i o n c h a n n e l s t o o n l i n e r e t a i l
p l a t f o r m s d u e t o t h e i m p l e m e n t a t i o n o f l o c k d o w n s a m i d t h e s u d d e n o u t b r e a k o f c o r o n a v i r u s d i s e a s e ( C O V I D - 1 9 ) . I n l i n e w i t h t h i s , t h e
g r o w i n g u s a g e o f e - c o m m e r c e p l a t f o r m s f o r t h e s a l e a n d p u r c h a s e o f c o n s u m e r g o o d s h a s a u g m e n t e d t h e d e m a n d f o r l i v e c h a t s o f t w a r e
t o p r o v i d e 2 4 x 7 c u s t o m e r s u p p o r t , h a n d l e q u e r i e s , a n d r e s o l v e o t h e r i s s u e s . F u r t h e r m o r e , s e v e r a l k e y p l a y e r s a r e l a u n c h i n g a d v a n c e d
l i v e c h a t s o f t w a r e i n t e g r a t e d w i t h i n n o v a t i v e f e a t u r e s , s u c h a s c o - b r o w s i n g a n d s c r e e n s h a r i n g , m o b i l e s u p p o r t , s o c i a l m e d i a
i n t e g r a t i o n , a n d a u t o m a t e d p o p - u p m e s s a g e s . A l o n g w i t h t h i s , t h e i n c r e a s i n g a d o p t i o n o f c l o u d - b a s e d l i v e c h a t s o f t w a r e b y
o r g a n i z a t i o n s t o e n h a n c e c u s t o m e r r e l a t i o n s h i p m a n a g e m e n t ( C R M ) a n d i m p r o v e u s e r e x p e r i e n c e h a s c a t a l y z e d t h e m a r k e t g r o w t h .
O t h e r f a c t o r s , i n c l u d i n g t h e s u r g i n g p o p u l a r i t y o f l i v e c h a t , i n c r e a s i n g u s a g e o f s m a r t p h o n e s , r a p i d u r b a n i z a t i o n , r i s i n g n u m b e r o f
s m a l l - m e d i u m e n t e r p r i s e s ( S M E s ) , a n d t e c h n o l o g i c a l a d v a n c e m e n t s , a r e a l s o p r o v i d i n g a p o s i t i v e t h r u s t t o t h e m a r k e t g r o w t h .
L o o k i n g f o r w a r d , I M A R C G r o u p e x p e c t s t h e m a r k e t v a l u e t o r e a c h U S $ 2 , 0 6 0 . 3 M i l l i o n b y 2 0 3 2 , e x p a n d i n g a t a C A G R o f 7 . 3 %
d u r i n g t h e f o r e c a s t p e r i o d ( 2 0 2 4 - 2 0 3 2 ) .
V i e w R e p o r t T O C , F i g u r e s a n d T a b l e s : h t t p s : / / w w w . i m a r c g r o u p . c o m / l i v e - c h a t - s o f t w a r e - m a r k e t
Breakup by Type:
• Informational Live Chat Systems
• Customer Service Live Chat Systems
• Sales Live Chat Systems
Breakup by Deployment Type:
• Cloud-based
Report
• On-premises
Segmentation
Breakup by Application:
• BFSI
• IT and Consult ing
• Retai l and E-commerce
• Travel and Hospital i ty
• Telecommunication
• Healthcare
• Education
• Others
Breakup by Region:
• North America
Report
• Asia-Pacifi c
Segmentation • Europe
• Latin America
• Middle East and Afr ica
• Comm100 Network Corporation
• Freshdesk Inc. (Freshworks Inc.)
• Kayako
Competitive • LiveChat Inc.
• Liveperson Inc.
Landscape
• Logmein Inc.
with Key • Provide Support LLC
Players • Pure Chat Inc.
• SnapEngage LLC
• Zendesk Inc.
What was the size of the global live chat software
market in 2023?
What is the expected growth rate of the global live chat
software market during 2024-2032?
What are the key factors driving the global live chat
software market?
Key
What has been the impact of COVID-19 on the global
Questions live chat software market?
Answered in What is the breakup of the global live chat software market based on the type?
the Report What is the breakup of the global live chat software
market based on the deployment type?
What is the breakup of the global live chat software
market based on application?
What are the key regions in the global live chat
software market?
Who are the key players/companies in the global live
chat software market?
1 P r e f a c e
2 S c o p e a n d M e t h o d o l o g y
2 . 1 O b j e c t i v e s o f t h e S t u d y
2 . 2 S t a k e h o l d e r s
2 . 3 D a t a S o u r c e s
2 . 3 . 1 P r i m a r y S o u r c e s
2 . 3 . 2 S e c o n d a r y S o u r c e s
2 . 4 M a r k e t E s t i m a t i o n
2 . 4 . 1 B o t t o m - U p A p p r o a c h
Table of 2 . 4 . 2 T o p - D o w n A p p r o a c h 2 . 5 F o r e c a s t i n g M e t h o d o l o g y
3 E x e c u t i v e S u m m a r y
4 I n t r o d u c t i o n
4 . 1 O v e r v i e w
Contents 4 . 2 K e y I n d u s t r y T r e n d s5 G l o b a l L i v e C h a t S o f t w a r e M a r k e t
5 . 1 M a r k e t O v e r v i e w
5 . 2 M a r k e t P e r f o r m a n c e
5 . 3 I m p a c t o f C O V I D - 1 9
5 . 4 M a r k e t F o r e c a s t
6 M a r k e t B r e a k u p b y T y p e
6 . 1 I n f o r m a t i o n a l L i v e C h a t S y s t e m s
6 . 1 . 1 M a r k e t T r e n d s
6 . 1 . 2 M a r k e t F o r e c a s t
6 . 2 C u s t o m e r S e r v i c e L i v e C h a t S y s t e m s
6 . 2 . 1 M a r k e t T r e n d s
6 . 2 . 2 M a r k e t F o r e c a s t
6 . 3 S a l e s L i v e C h a t S y s t e m s
6 . 3 . 1 M a r k e t T r e n d s
6 . 3 . 2 M a r k e t F o r e c a s t
7 M a r k e t B r e a k u p b y D e p l o y m e n t T y p e
7 . 1 C l o u d - b a s e d
7 . 1 . 1 M a r k e t T r e n d s
7 . 1 . 2 M a r k e t F o r e c a s t
7 . 2 O n - p r e m i s e s
7 . 2 . 1 M a r k e t T r e n d s
7 . 2 . 2 M a r k e t F o r e c a s t
8 M a r k e t B r e a k u p b y A p p l i c a t i o n
8 . 1 B F S I
8 . 1 . 1 M a r k e t T r e n d s
8 . 1 . 2 M a r k e t F o r e c a s t
8 . 2 I T a n d C o n s u l t i n g
8 . 2 . 1 M a r k e t T r e n d s
Table of 8 . 2 . 2 M a r k e t F o r e c a s t 8 . 3 R e t a i l a n d E - C o m m e r c e
8 . 3 . 1 M a r k e t T r e n d s
8 . 3 . 2 M a r k e t F o r e c a s t
Contents 8 . 4 T r a v e l a n d H o s p i t a l i t y 8 . 4 . 1 M a r k e t T r e n d s
8 . 4 . 2 M a r k e t F o r e c a s t
8 . 5 T e l e c o m m u n i c a t i o n
8 . 5 . 1 M a r k e t T r e n d s
8 . 5 . 2 M a r k e t F o r e c a s t
8 . 6 H e a l t h c a r e
8 . 6 . 1 M a r k e t T r e n d s
8 . 6 . 2 M a r k e t F o r e c a s t
8 . 7 E d u c a t i o n
8 . 7 . 1 M a r k e t T r e n d s
8 . 7 . 2 M a r k e t F o r e c a s t
8 . 8 O t h e r s
8 . 8 . 1 M a r k e t T r e n d s
8 . 8 . 2 M a r k e t F o r e c a s t
F o r m o r e i n f o r m a t i o n , v i s i t :
h t t p s : / / w w w. im a rcg ro u p . co m / l i v e - ch a t - s o f t w a re - m a r ke t / t o c
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