Document Workflow Management Ricoh Canada
                     Enterprise 
Content 
Management & 
Workflow 
Services
Manage, process, store, and optimize documents and 
other forms of content
#MoreThanP
rint
1
Introduction
To be successful in today’s digital world, customers need quick 
access to content for social interactions and collaboration. Our 
Enterprise Content Management & 
Document Workflow Management services make it easy to keep 
data moving—whether working from hard copies or electronic files—
and manage your important information. With a variety of onsite 
services and cloud solutions, we can help you optimize your content 
management processes while controlling costs.
• Ensure smooth workflows while reducing lost or inaccurate 
• information Going digital increases productivity and decreases 
paper documents 
• and work time
Manage, process, store, and optimize documents and other forms 
of content 
Enterprise Content Management & Workflow 
Services
• Advanced Document 
• Capture Enterprise Content 
• Management Forms 
• Management Web Content 
Management
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
2
Advanced Document Capture 
RSiceohr’vs iAcdevasnced Document Capture services convert hard copy Benefi
documents into a digital format making them secure, accessible and ts
• Maximize throughput using batch scanning processes Ensure 
easily transportable. With Advanced Document Capture services, we 
identify the best ways to manage paper and digital information. We • high-capture quality and image correction Route documents 
then provide a solution that captures and automates the • into line of business systems and/or back-end data 
repositories with high-capacity conversion and routing
classification of the information through best-of-breed OCR, indexing, 
extraction and workflow technologies which route the information to • Increase accuracy and consistency with focused resources and 
ensure it is distributed to the right person, at the right time, in the • 
specialization
right place and form, whether it is in a particular file format, an Improve compliance with centralized management and audit 
email, paper based, or even fax. trails
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
3
Enterprise Content Management 
SEneterrpvrisiec Ceosntent Management solutions and ECM services are the process of storing, retrieving, archiving, auditing, and processing digital 
files for improved access, control & security. With the right ECM strategy, information flows throughout the organization based on what it is, 
who needs to access it and for how long. By giving employees quick access to transaction records, customers can improve customer service.
They can also easily set up automatic workflows—such as accounting processes—or archive documents for compliance. ECM 
encompasses Document 
Management Solutions and Analytics & Integration Solutions needed to manage documents throughout their lifecycle, unlock 
knowledge, reveal key insights 
and make information work.
Workpla Capture Enterprise Improved 
Consnu lting / BacSkofilluet Cioonnsv &er sion MCaonnatgeenmt ent Security Access 
Analysis Services Systems & Workflow
Business 
ProCcoensssu lti
ng
Output 
Assessment
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
4
Enterprise Content Management 
Services
Benefi
ts
Provide immediate access to your 
i•n foWrme taatkieo nyour unstructured data in multiple formats and 
organize it so 
that it’s accessible and searchable—so your information 
gets where it 
Equniepe ydos utors geolf  to better meet compliance 
• Data security tools can help keep internal information in the 
requirements
right hands. 
Use tools such as Secure Sockets Layer (SSL) for web 
transmission and 
Enabbulielt -fians etn, crreylpiatibolne/ ddeoccryupmtieon tp rocesses for individual files 
• With a document data repository as part of your technology 
delivery
infrastructure, 
you can reduce information bottlenecks and their impact on 
your 
organization’s workflow
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
5
Forms Management Benefi
SCreartivngi celecstronic forms has traditionally required extensive ts
Gather your data quickly and 
programming knowledge. Customers don’t have the time, resources 
a• cceuFroartmelsy take advantage of tablets and other mobile devices by 
or experience to code or configure eForms. Ricoh’s eForms solutions 
enables them to automate eForm processes for simpler data capture allowing 
you to sign documents on the go with your finger, signature pad 
and improve customer service with faster information processing all or user 
while reducing costs and taking charge of the environmental impact. authentication. Use convenient and expedited signature 
When our customers’ people and data can come together for hassle-
delivery to improve 
free form processes, work style innovation can begin. Desyiogunr  ywoourkr flfoowrm. Yso ue acasnil ya lwsoit uhs en ore pproortginrag mfematiunrge s to track 
• eOluerc tInrotnelilcigalelyn t Forms Creation software does the hard work for 
experience required
syiogun,e d forms, providing the right information to those who need 
bite qhuinicdk ltyh. e scenes. With features like drag-and-drop data fields 
and PDF 
import capabilities at your disposal, designing a new eForm is 
Repinlatucieti vree daunndd ant, error-prone data entry processes with 
auteoamsya tteod le waronr.k flows while eliminating costs of 
purchasing and storing pre-printed forms
• We replace legacy paper forms with digital forms to drive 
efficiency. 
Information from your pre-existing hard copy forms can be used 
to create 
eForm templates—with the exact same formatting. Auto-
populate sections 
to help reduce the learning curve, so your people and your 
customers can 
embrace a digital workflow quickly and with minimal disruption 
Copyright © 2020 Ricoh Canada , Inc. All rights to what 
reserved. they already know.
6
Web Content Management 
SRiceohr’vs Wicebe Csontent Management services enable organizations 
to more rapidly and effectively implement profit-oriented digital 
marketing through their customer-facing web presence. By Support User 
Maintenance Experienc
increasing marketing automation through Sitecore analytics, Upgrades e Design 
organizations taking advantage of the service are able to create Improved Improved 
powerful 
a more personalized experience for site visitors which lead to offering retention Less 
customer 
better information and overall results. Speroctuercet and attrition ed data
Ricoh’s Web Content Management services enable users to Sitecore mDeasxiigmned to 
Specialize Sitecor
ieze 
place commonly used forms into an easy to fill out web form or d Hosting 
electronic format for easy ingesting of data into various lines of Flexible to Digital 
manage Marketing 
business, ECM or databases. exponential Strategy 
growth 
Increased 
Speroctuercet eadn dd ata conversion 
rates 
Core CMS 
Implementation iInmtperroovy p
eedra bilit
Improve Information 
cdu stomer- 
unique Architecture 
experience 
Improved ability Surprise and to cross-sell delight 
customers 
Emaasryk etoti nugp date for departments Aindcarepatasbel e to profitability
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
7
Web Content Management 
BSenrevfiices
ts
Build better customer relationships with personalized 
•e xpWeritihe nthce sright platform and the right implementation, you can 
automate 
digital web marketing to build personalized relationships, sell 
more and 
Shorten your time to market for 
better serve your customers. 
• With Ricoh as your partner, marketing teams can enjoy shorter 
content
content 
updating cycles and easily create campaigns and test 
messaging—without 
Anahlayvzien,g t teos dt,e preefindn eo na nITd o irm apnr eonvgei neer to get things done. 
• If you already have a Sitecore-powered website that is 
your ROI
underserved by your 
current vendor, Ricoh expertise can help you unlock its potential
—giving you 
Hanad sloel iydo fuoru npdraotjieocnt tso f traopm in tthoe m gordoeurnn dm uaprketing. 
• Ricoh’s Web Content Services provide an end-to-end 
solution—from strategy 
& consulting to design, development, hosting and ongoing 
services such as 
training and support. 
Take over support of 
• Our Web Content Services team has experience integrating 
existing sites
Sitecore with 
a variety of applications—such as Salesforce®, Cumulus®, 
Microsoft® CRM, 
Digital River®, Google Search Appliance® and more.
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
About 
Ricoh
Ricoh is empowering digital workplaces using innovative technologies and 
services enabling individuals to work smarter.
We help businesses of any shape and size connect their workforce by 
enabling 
teams to work remotely and keep business running as normal, even at 
times of 
disruption. Ricoh’s end-to-end remote working solutions can be deployed 
With 80 years’ experience developing the technology that shapes how 
quickly, 
specouprlel yw aonrkd, at a scale to meet your business needs.
Ricoh is the ideal partner to support your business with remote working 
solutions. 
Headquartered in Tokyo, Ricoh Group operates in approximately 200 
countries and 
regions. In the financial year ended March 2019, Ricoh Group had 
worldwide sales 
Enterprise Content Management & Workflow 
of 2,0S1e3r vbiilclieons yen (approx. 18.1 billion USD).
Focused on everything we do to help customers 
manage, process, store, and optimize documents and 
othAedr vfaonrcmeds  Dofo ccuomnetennt tC.apture 
Enterprise Content Management 
Forms Management Web Content 
Management
For more information, 
contact your Ricoh Sales 
Representative.
#MoreThanPri Copyright © 2020 Ricoh Canada, Inc. All rights 
nt reserved.