Chatbot Solution- Chatbot For Business 
                     
chatbots_overview



With the focus on innovating business processes and use of new 
technologies, Sofbang developed AI driven Chatbots.  AI 
Chatbots answer customer queries 24/7 to improve productivity 
and efficiency. We leveraged scalable Oracle Intelligent Bot 
Cloud Service and Oracle Mobile Cloud platform to develop an 
intelligent bot that automates routine and easily integrates with 
existing enterprise and other modern applications.  

The bot recognizes keywords and phrases in questions entered 
by the user in natural language, and returns the most appropri-
ate answer. The bot can easily be configured for channels like 
Amazon Alexa, Google Assistant and Facebook Messenger using 
OBCS and connected to existing systems using MCS. The bot 
utilizes IBCS that leverages a set of Oracle Mobile Cloud Service 
APIs for Mobile push notifications, Tracking/ Analytics, storage, 
and database.

Customer Support: Chatbots can be developed to provide 
customer support service to answer questions and help 
resolve issues.

Marketing: Chatbots help collect user data and understand 
user behavior allowing marketing teams to deliver a 
personalized experience.

Scheduling Assistants: Bots can client manage appoint-
ments, remind one of pre and post appointments and ease 
the registration process.

Founded in 2000, Sofbang is a leading solutions provider and system integrator of the Oracle Cloud Platform, 
Oracle Mobile and Oracle Fusion Middleware suite of products. Our “Designed for Change” solutions are built 
with scalability, flexibility and extendibility in mind.

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Chatbots Quickstart
Artificial Intelligence for a Smarter Future

The Chatbots can be used for:

Enhanced Customer Engagement: Chatbots automate the 
conversation and talks to many people at the same time 
bridging the gap between the enterprise and the customers. 
AI bots provide completely different experiences for users.

Reduce Cost: One-time investment in Chatbots reduce the 
cost of hiring staff for customer engagement and unlike 
humans’ bots work 24/7 without any break.

Presence on multiple channels: Chatbots can easily be 
integrated with existing and modern applications leading to 
their presence on various platforms.

Gaining insight and understanding users: With simple 
questions and interactive conversation you get insight into 
customer preferences, allowing you to improve services if 
needed.

Personalized Services: Bots help to build one to one 
relationships with the customer and provide a personal 
touch as well.

The solution offers the following benefits:

Founded in 2000, Sofbang is an Oracle Platinum Partner provid-
ing Oracle Fusion Middleware, Mobile and Cloud solutions to 
clients in the Public, Education and utility sectors, as well as the 
growing enterprise and mid-market commercial space. Our 
solutions help organizations reduce costs, increase revenue, 
enhance the end-customer experience, promote accountability 
and transparency, and improve productivity.
We developed Chatbots to interact with users. We offer services 
to expose Chatbots to mobile devices, web apps and integrate 
with Facebook Messenger, Amazon Echo and Google Assistant.

Our Chatbots can be easily enhanced to add customized replies based on configured intents. They are developed leveraging scalable 
Oracle Mobile Platform that offers complete insight into customer and bot performance with built-in, multichannel analytics.

Why Sofbang Chatbots Solution?

Why Sofbang?

Developing Chatbots leveraging scalable Oracle 
mobile platforms.