Conversational AI chatbots leverage natural language processing (NLP) and machine learning to simulate human-like dialogue in real time. Unlike traditional rule-based bots, they understand context, intent, and even emotion—making customer service, sales, and support interactions smarter and more intuitive. From answering FAQs to handling complex workflows, these AI-driven chatbots improve engagement, reduce operational costs, and deliver 24/7 personalized support across web, mobile, and messaging platforms.