Chatbot for Travel and Tourism
                     Chatbot for Travel and 
Tourism
In recent times it has been seen that the travel industry is taking a 
hit. The advancement of technology and the alternations in 
consumer behavior have lowered the need for a person to approach 
a travel agency to plan for a holiday vacation. The traditional 
methods are increasingly becoming less important. However, after a 
dramatic halving of the workplaces of the travel industry, companies 
have decided to simplify the way people look at vacations.
 
It has been seen that people while planning a vacation would visit 
about 38 websites on average and out of that 62% of people will find 
it hard to select a great deal suitable to them. Travelers have 
conveyed that they want a chatbot installed on every travel agency 
website. It saves time from the indecisive search. What most people 
want is for the chatbot to function as an online travel concierge.
What are travel chatbots?
As the name suggests, a chatbot when used by a travel agency becomes a travel chatbot. Travel 
chatbots are software solutions of conversational AI to host communications between the customer 
and the seller, and conduct business deals, and applications just like a social media platform. Through 
integrated AI capabilities chatbots can provide a better customer experience with automated 
measures and plan a desirable vacation to any destination in mind. 
Travel chatbots benefits
Following are some of the main benefits the travel industry can gain if chatbots are implemented
- Inceasing engagement
Travelers are constantly looking at different websites to find a desired travel deal. With travel chatbots, 
an agency can provide visitors with relevant offers. The customers will get better travel guidance and 
planning. This will further increase the value of the company in the eyes of the clients and increase the 
engagement rate.
- 24/7 automated support
A travel chatbot is such that it can give 24/7 support to customers. Instant responses and round-the-
clock customer support make it the best travel companion. For any query regarding hotels, airplanes, 
transportation services, or event organizers, chatbots are a great help. With 
such automated customer support, businesses can save a lot of operational time and money.
- Accuracy and scalability
Human travel agents can slip and make mistakes but travel 
chatbots cannot, once they are programmed in a way. 
Chatbots can be hard-coded to carry out several tasks 
accurately at the same time. 
Travel chatbots also provide scalability. Leveraging that, a 
company can make a lot of profit. Chatbots can be 
programmed for managing multiple interactions and 
supporting hundreds of travelers at a time. A travel chatbot 
can book tickets, support customers, and can even make a 
plan for several customers.
- Reservations and direct bookings
Travelers who visit multiple websites have a habit of scrolling to find the best bookings and reservation deals. 
That is why the competition in the travel and hospitality industry is very high these days. Chatbots on the 
other hand can easily help these agencies attain direct bookings and reservations and provide all the relevant 
information about each other’s competitors on the chat interface. 
- Collecting travelers’ feedback
The travel industry runs on customer feedback. Any hotel or homestay will have demand if there are good 
reviews about it on the internet or among travelers. However, collecting reviews can often be a tough job for 
travel businesses. A chatbot for travel can take care of that before concluding a communication with the 
website visitor. It will help the agency work on its drawbacks and also keep up the good work.
 Conclusion
In conclusion, chatbots can be of great help to the travel industry. Any agency using a chatbot can be saving a 
lot of time and money and will also make a lot of money with its automated support system. Chatbots are a 
boon for the travel industry and they must be captured by all traveling agencies as soon as possible.
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