Examples of Conversational AI & Commerce in the Enterprise
                     Examples of 
Conversational AI & 
Commerce in the 
Enterprise
In recent years, conversational AI and commerce have been two of the most talked-
about topics in the world of business. And as more and more companies look for ways to 
streamline their operations and improve customer experiences, the use of enterprise 
bots and bots automation has become increasingly common.
Enterprise bots are computer programs designed to automate tasks and interact with 
customers using natural language. They can be used in a wide range of industries, from 
retail and hospitality to finance and healthcare. In this article, we will explore some 
examples of conversational AI and commerce in the enterprise and how companies are 
using bots to automate various tasks.
Retail
One of the most significant areas of enterprise bot deployment is in the retail industry. 
Many retailers have started using chatbots to help customers find the products they 
need, answer questions about availability, and provide product recommendations. 
These chatbots are programmed to recognize customer needs and provide relevant 
responses. For example, the H&M chatbot uses natural language processing to 
understand customer queries and provide relevant recommendations.
In addition to customer service, retailers are also using bots to streamline their supply 
chain and inventory management. Walmart, for instance, uses chatbots to track 
inventory levels, automate purchase orders, and monitor pricing changes. This has 
helped the company reduce inventory costs and improve product availability.
Hospitality
Another area where enterprise bots are making an impact is the hospitality industry. Hotels and 
resorts are using chatbots to streamline check-in and check-out processes, as well as to provide 
personalized recommendations and assistance to guests. Marriott's "ChatBotlr" is one example of 
a bot that can be used to request services such as room service or housekeeping.
In addition to guest services, hotels are also using bots to improve their marketing efforts. For 
example, The Cosmopolitan hotel in Las Vegas uses a Facebook Messenger bot to promote its 
services and offers, as well as to provide guests with recommendations on nearby attractions.
Finance
The finance industry is another sector where enterprise bots are being used to streamline 
operations and improve customer experiences. Banks and financial institutions are using bots to 
automate various tasks such as account opening, loan applications, and account management. 
For example, Bank of America's chatbot "Erica" can help customers with tasks such as 
transferring money, paying bills, and checking account balances.
Healthcare
The healthcare industry is also leveraging bots to improve patient experiences and streamline 
operations. Hospitals and clinics are using bots to schedule appointments, answer patient queries, and 
provide personalized recommendations. For example, the Cleveland Clinic uses a chatbot to provide 
patients with advice on medical issues and symptoms.
In addition to patient services, bots are also being used to monitor patient data and improve healthcare 
outcomes. For example, Buoy Health uses an AI-powered chatbot to help patients identify symptoms 
and receive personalized recommendations for treatment.
Manufacturing
The manufacturing industry is yet another sector where enterprise bots are being deployed to improve 
efficiency and productivity. Manufacturers are using bots to automate various tasks such as supply 
chain management, quality control, and maintenance. For example, Bosch uses an AI-powered chatbot 
to provide its customers with technical support and assistance with its products.
In addition to customer service, bots are also being used to monitor and optimize manufacturing 
processes. Siemens, for example, uses AI to analyze sensor data from its production lines, identify 
potential issues, and suggest improvements to optimize efficiency.
Conclusion
As the examples above demonstrate, enterprise bots and automation are making a significant impact 
on various industries. Companies are using bots to improve customer experiences, streamline 
operations, and reduce costs. And as technology continues to evolve, we can expect to see
https://www.instagram.com/creyoface/
https://www.facebook.com/CreyoFace
https://twitter.com/creyoface
https://www.linkedin.com/showcase/creyoface/
THANK YOU