5 Things about Better Medical Billing and Happier Patients
                     
5 Things about Better Medical Billing and Happier Patients
Let’s always keep in mind that patients come with some problems that they hope will be solved quickly and 
without any hassles. So, how does one keep the patients happy? While keeping a smiling face makes good 
sense, giving the patients a great experience is an art in itself. Here are a few valuable tips that can help you 
do just that. Outsourcing your medical billing can seem really scary. The more empowered you are, the 
easier will be to make the right decision for your practice´s medical billing needs.
In our webinar “Five reasons to outsource your medical billing”, Health Prime´s Strategic Account Manager, 
Caroline Balestra, reviewed the main reasons to outsource your billing and some benefits for your medical 
practice.
5 Things About Better Medical Billing and Happier Patients
Give them the right to have a better choice
Being transparent is probably the first step in giving healthcare to patients in distress. Allowing them to make 
the right choice, or rather giving them the right to do so is very important. 
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5 Things about Better Medical Billing and Happier Patients
The Centers for Medicaid & Medicaid Services (CMS) rating system gives patients a fair choice by letting them 
decide which healthcare provider is best for them. Most of the leading healthcare experts concur that this 
rating system does justice to patients.  With patients being more internet savvy today, online rating systems 
are viewed and assessed by most of them. Earning a 5-star rating from CMS is almost an obsession with most 
hospitals.
Accountability is as important as caring and sharing
Communication becomes a lot smoother when patients’ Electronic Health Record (EHR) is shared.  You can’t 
rule out the possibility of vital information being lost when medical charts and other info are shared verbally 
in person or over the telephone. Accountability is more meaningful when EHR is adopted universally and 
ensures patient records are maintained and shared with 100% accuracy.  Robert Green, author of Community 
Healthcare: Finding a Common Ground with New Expectations in Healthcare is all for accountability, which he 
found to be an all-important thing while playing patient advocate for his mother-in-law who was down with 
Alzheimer’s.
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5 Things about Better Medical Billing and Happier Patients
You can’t ignore the telephone – not yet
Although more and more people are becoming tech-savvy, one can’t ignore the fact that the ubiquitous 
telephone is still the preferred mode of communication. Especially with the latest advancements in mobile 
technology and the advent of the Smartphone, there are over 1,000 mobile health apps that are in use. A 
popular survey conducted by Research Now says that health apps are giving patients renewed hope and 
encouragement. More than 80% of the people surveyed felt that such medical devices would go a long way in 
enhancing patient knowledge about diseases, medical conditions, and their treatment.
Should the patients end up having an experience?
The answer is an emphatic “no” according to Reid B. Blackwelder, President of the 
American Academy of Family Physicians (AAFP). Talking to American Medical News, Blackwelder said that 
patients should never end up having an “experience”. Patients always have problems, for which they seek 
solutions. Safety is paramount in the minds of patients who would rather have doctors explain their 
symptoms and methods of treatment, rather than have the doctors fill out symptom checklists in a detached 
manner. The best way to do away with
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5 Things about Better Medical Billing and Happier Patients
so-called “experiences” is by focusing on security when it comes to sending text messages, handling patient 
portals, emailing, and mobile infrastructure.
A deluge of data is not a great idea
Tech-savvy or not so tech-savvy, no patient is happy with too much data that is rather difficult to 
comprehend. As such the healthcare industry abounds in such data, whereas the need of the hour is a deft 
handling of influx of patients with appropriate responses.  The healthcare industry probably already has more 
data than it can handle. There is a compelling need to be proactive and ensure all concerned organizations 
are well-equipped to handle stringent data governance policies. The best solution would be to adopt a non-
holistic approach as far as data collection is concerned so that patient recovery needs are understood better.
We also offer a variety of other services to help you improve your revenue cycle, such as patient collections 
and account receivable management. If you are looking for a medical billing company that can help you 
reduce claims denials and improve your financial performance, MBC is the right choice for you. Contact us 
today at [email protected] / 888-357-3226 for a free consultation.
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