error 12031.1
                     What is QuickBooks error 
code 12031?
QuickBooks error 12031 might occur when a QuickBooks client 
attempts to update the software or when the payroll service in 
QuickBooks needs to be updated. The error is usually caused by a 
network timeout that prevents QuickBooks from accessing the server. 
Additionally, the user may be experiencing this issue due to a firewall 
or other security issues. An instant fix is needed for this common 
error. It's important that the user examines the network connection 
and anti-virus settings when the error message appears on the 
screen. Please read the post carefully for more information.
Causes of QuickBooks update 
error 12031
It is better to understand its causes before trying to fix QuickBooks 
error 12031. Now let's look at this:
•The internet connection can be a major cause of this 
error. The internet sometimes works with alternate connections, 
which causes improper software to fail and bring about such errors
•The network timeout: In the case of a long delay between the 
server and a command, which will eventually stop the software 
from responding
•Firewall or internet security settings can block connection or 
pages required for software to download updates
•It is possible for software not to function properly if the default 
browser is not set to the internet explorer.
Methods to fix the 
QuickBooks payroll update 
error 12031
Method 1
•In QuickBooks, you first need to open the Internet connection 
setup menu
•Once you have selected Internet properties, click on it
•The user will then see various tabs in the internet properties
•In this case, the user must click the advanced tab out of the 
options available
•Make sure the advanced settings match
•Click on the apply tab next
•Then click OK, as well as closing the window
•Finally, QuickBooks should be closed and reopened so that the 
payroll update process can be repeated.
Method 2
•This method requires the user to close QuickBooks
•Next, click the Internet Explorer button
•Select tools, then Internet options, then click the OK 
button
•The next step involves clicking on the security tab, along 
with clicking the globe icon. If this zone is set up for 
medium high security, the security level must not go 
beyond that
•Next, make sure that the content advisor tab is selected in 
the content tab
•If you have to disable the content advisor, click on the 
enable tab, enter the password, and subsequently disable 
it
•After clicking on the connections tab, the following steps 
will be required:
• Choose the option Never dial a connection
• After dialing into the node, make sure that the 
correct ISP is selected
• Next, click the OK button
• Additionally, click LAN settings
• Make sure you have checked the automatic detect 
settings option
• And then verify the use a proxy server checkbox is 
clear
• Once the checkmark is done, you should use the 
proxy server. Please document the full address and 
port as well
• In the scenario that the port is a different port than 
80, you do not need to uncheck using a proxy. Use the 
proxy box for testing as well. In the case where the 
port is 80, you can uncheck
• In addition, go to the LAN settings and click OK
•Once that is done, select advanced
• It is necessary for the user to click on restore advanced settings
• Furthermore, scroll down so that you can see USE TLS 1.0, USE 1.1, 
and USE QuickBooks TLS 1.2 options
• Make sure USE TLS 1.0 is checked as well as USE TLS 1.2 is not 
selected
•Once the user clicks OK, the Internet Options window will be closed
•Additionally, close Internet Explorer and restart the system
•The final step is to reopen QuickBooks and update the software again to 
see if the problem has been resolved
Conclusion!
These steps can be of great assistance in resolving the QuickBooks error 
12031. A professional should be consulted if you are still having issues or 
are having any questions.
We offer QuickBooks customer support and QuickBooks certified 
ProAdvisors to assist you with the error. If you prefer, you may call us at 
our toll-free number, and leave the rest to our experts.