Expansion of business services through remote working
                     Expansion of business services through  
remote working
Remote working is the way to function post-pandemic. But how did it 
begin in the  first place?
Working with remote teams is not a new concept. It has evolved over the 
years  through various business models. It is a tried and tested working 
model which has  proved to be helpful for companies planning to expand 
their operations in foreign  countries.
For instance, if we look at the evolution of business models used to 
expand  businesses, outsourcing and freelancing have used remote 
working to a great  extent. The majority of the IT, telecommunication, and 
marketing industries have  used this model to expand their businesses 
globally.
India for instance saw a major boom in IT and other services due to 
outsourcing  and subsidiary formation. India’s open-door economy has 
welcomed many foreign  companies to establish their business in India. In 
addition, the industries and  services in India easily adapted to remote 
working during COVID-19 pandemic. To  get a clear understanding of how 
India’s business sector has evolved over years  and how it has become a 
top destination for global business expansion, refer to our  blog The best 
route for global business expansion in India.
Remote working and its 
Ibn eremnoete fiwotrks, anyone with the right talent, skill set, and qualifications 
can find a  job without any geographical barriers. The misconception that 
only technological,  non-core processes, and IT-based industries can 
function remotely has completely  changed. The COVID-19 pandemic has 
boosted the confidence of many SMEs to  function remotely. Now, various 
functions in industries like healthcare,  pharmaceuticals, accounting, 
media, and even legal services are carried out  smoothly through remote 
working.
There was a time when working remotely was considered difficult, as 
technology  didn’t exist. The emergence of cloud computing, video 
conferencing, and advanced  communication technologies have made it 
easy to work in a dynamic and  productive remote environment!
Remote working inspires employees to look beyond their local work 
territories, and  explore work options worldwide with high international 
wages. Building remote  teams with employees who wish for flexibility, 
varied experience, and higher growth  works best for small and medium-
sized enterprises that wish to test their business  internationally.
Remote team building is exactly what an EOR can help you achieve. An 
Employer  Of Record services will be your legal employer and build a 
remote team for your  business and will look after all the HR-related 
responsibilities to simplify the  business expansion journey of a company.
Let us understand how the ever-evolving business model of remote 
working has  helped various services and business functions worldwide. 
This will give a clear  view of numerous business options to choose from, 
to function and excel in today’s  remote business world!
Expansion of business services through remote team building
● Healthcare
The traditional doctor-patient relationship has thrived and is now building 
through  telecommunication, digital media, and other health technology. 
Digitization gave  rise to connected health, also referred to as 
technology-enabled care that helps  you access quality care and 
consultation.
The number of patients preferring television has increased by 50% since 
2020. In  addition, the defense and military services have incorporated 
telecommunication  and telemedication in their training. They have also 
made impressive use of these  remote services for the treatment of 
injuries on battlefields and on inaccessible  grounds.
● IT and ITES service
IT and ITES services have been spearheading the remote working model 
for  decades. In fact, many companies have excelled during the COVID-
19 pandemic  by building remote teams and wish to adhere to it even 
during normalcy. For  instance, in India, 90% of IT employees and 
approximately 70-80% of BPO firms,  e-commerce, and SMEs have shifted 
to permanent work from home and  acknowledged the success of remote 
work.
Many IT leaders and CEOs decided to adopt cloud technologies and  
cloud-delivered applications such as software as a service (SaaS).
To make business status tracking, team communication, and interactions 
easy, and  to avoid any challenges during remote working, numerous new 
software and  applications were developed by ITES.
As with the right set of tools, everything can be simplified in remote 
working. These  are a few examples that can simplify working with remote 
teams globally.
1. Googl It is an easy-to-use cloud-based solution that ensures the safe 
e  sharing and  storage of documents. Files can be edited and 
Drive documented collaboratively and  the remote teams receive real-time 
updates and edits.
2. HelloSi It’s an e-signature platform on which up to 20 people can sign 
g  n and get the  document in their files. The entire document can be 
customized as per the  brand’s identity
3. Userlan It is an easy-to-use software, which helps companies guide 
e employees  regarding the usage of any software. It is very useful in 
creating a step-by-step  segmented guide that gives a walkthrough 
entire software process
● Human resources
Human resources as a business function is growing rapidly in the 
teleworking  switch today. Finding the right employees remotely despite 
the geographical  barriers and retaining employees virtually is at times 
challenging for human  resources professionals. HR services or HR teams 
have opportunities for improving  internal communications rather than 
just providing employees with company  information. Increasing the use 
of collaborative tools and cloud-based HR software  helps in smooth 
business continuity in any organization.
In addition, the deployment of advanced software such as Applicant 
tracking  system (ATS), payroll system, and leave and attendance 
tracking systems ensure
precise and effective payroll solutions. Adoption of in-built surveys and 
employee  engagement tools also provide room for improvement and 
growth and help  employees stay content within the company virtually.
● Entertainment, media, and animation
The entertainment, media, animation, and content development services 
have  changed the way we perceive, produce, and portray content. Heavy 
investments in  virtual reality, animation, and special effects, and 
bolstering streaming services  such as Disney Hotstar, Netflix, and 
Amazon Prime have transformed the media  landscape. Digital media 
revenue has increased by 31% in 2020 and will continue  to rise 
throughout 2022.
The constant need for advanced augmented reality games, for an 
enhanced  at-home gaming experience, has provided innovative business 
expansion  opportunities for various remote working teams such as video 
designers. For  example, in 2020, games created for Facebook’s Oculus 
Quest and Quest 2,  accounted for 1 million dollars, with just the headsets 
bringing in over a billion  dollars.
● Education
Remote education has been under the radar post-pandemic. The flexible 
delivery  of e-learning lectures and tutorials has been instrumental in 
acquiring  multifunctional knowledge in the comfort of our homes. 
Interactive e-learning tools,  along with freedom from constant supervision 
fuel remote learning students to work  and study harder. They are 
responsible for their own skill and education.
Coursera, an e-learning platform, recorded the registration of 20 million 
new  students in 2021. Regionally, Africa witnessed up to 50% growth in 
online course  enrollment and a growth of 48% in terms of student 
registrations.
Remote team building in education services has been instrumental in 
educating  school officials, teachers, and parents regarding student 
learning and social care  during the pandemic. In fact, the majority of the 
remote solutions curated for  imparting education and training online are 
free universally and cater to multiple  languages.
● Engineering design and drafting
As the book by Stephen Bayley and Terence Conran rightly says, “Design 
is  intelligence made visible”. Nothing concrete can be built without a 
detailed outline  or design.
Remote designing services have proved to be extremely important for 
accessing  qualitative work in shorter timespans. The large, 
interdisciplinary, and advanced  Systems-of-Systems (SoS) can be 
developed due to the evolving Model-Based  Systems Engineering (MBSE) 
approach.
In fact, such an approach has helped in the emergence of remote 
engineering  design teams. These teams comprising skilled and talented 
professionals, help you  develop designs for any of engineering focus. 
These include mechanical, civil,  architectural, aerospace, nuclear, and 
many more.
● Accounting and financial services
Over the past decade, banking and financial services have embraced 
digitization,  improved customer experience, and hence streamlined 
banking services even  during the new normal. The development of 
UPI and other payment gateways
(GooglePay, Paypal) has increased the adaptability of digital payment into 
various  sectors such as retail, e-commerce, wellness, insurance, and 
saving schemes.
In these services, almost all the accounting functions can be carried out 
remotely.  Be it taxing, auditing, bookkeeping, budgeting, forecasting, or 
even maintaining  investor relationships, everything can be carried out 
through a remote model of  working. In addition, there are opportunities 
to develop remote working systems in  areas such as Financial Planning 
and Analysis (FP&A) which at times require  in-person collaboration. With 
proper training for banking officials and advanced  data protection 
strategies, financial services can definitely thrive and succeed  through 
remote working.
● Digital Marketing
Modern marketing techniques have blurred the lines between branding 
and PR and  have developed data-driven marketing strategies. For any 
SME who wants to  expand their business internationally, digital marketing 
becomes the voice of the  company. It helps connect to customers 
globally through social media platforms  such as LinkedIn, Instagram, and 
emails.
As the world moves into the digital era, it has predominantly followed 
the  mobile-first approach. Hence, it is important to develop mobile-
friendly marketing  material that incorporates multimedia like videos, 
photos, and so on. Many  companies are heavily investing in these digital 
remote digital workforces to  develop top-notch digital marketing 
strategies.
● Data Analytics
Various industries around the world are embracing big data and data 
analytics due  to its operational gain and high efficiency. With the help 
of advanced computing
tools such as Microsoft excel, python, and SQL, data analysts function to 
convert  raw data into conclusive and meaningful insights. These insights 
provide light on  the business problems and deduce a statistical solution. 
With the growth of various  industries, the importance of data generation, 
sharing and storage has increased  over the decades.
In data analytics, from scrutinizing raw data to analyzing and interpreting 
it,  everything can be done on a computer remotely. As per the Jobs of 
tomorrow  report 2020, data analytics and Artificial intelligence have 
shown the highest growth  rate of up to 41% per year.
With the growth of the new era of remote and location-independent 
working, big  data analysis, virtual team building, and the development of 
advanced computing  techniques, we can definitely see that remote data 
analytics functioning is here to  stay and will always be in demand!
● Back office support workforce
The back office workforce is an integral part of many end-use industries 
such as  telecommunication, retail, and e-commerce, across the globe. It 
involves non-core  business functions such as data entry, IT support, 
content creation and moderation,  and query management, which is an 
overview focus on enhancing customer  experience. Various companies 
outsource these functions to focus on expanding  their business.
This is how BPOs (Business Process Outsourcing) emerged in the market 
and  have helped various business sectors attain scalability while 
promising highly  efficient and reproducible results. Accenture, Wipro, and 
Tata Consultancy Services  (TCS) are a few renowned names that provide 
diverse BPO services worldwide.  ADP is another well-known name that 
handles HR and payroll management for  varied companies across the 
world. When we talk about countries, India is now a  popular digital hub 
that has grown its BPO-IT industry over the past ten years.  Remunance 
has been successful in providing end-to-end HR solutions to SMEs  from 
various services. Here are a few instances of how we helped companies 
set  their foot in India.