Travel Back Office Management Solutions
                     Travel Back Office 
Management Solutions
Email id : [email protected]
Phone No : 91485 87111
What is Travel Back Office Management Solutions?
The mid & back office module is a suite of the most sophisticated tools that help you set your travel 
business rules, automate your processes, and manage your workflow. It is a collection of cutting-edge 
technologies enabling you to automate procedures, manage workflow, and create your travel business
 standards.
This software automates the daily operations of your office, collects bookings, and integrates the entire 
workflow, so you don't have to worry about the management end of the view. 
In addition, you can concentrate on what matters most: offering the best customer service, reducing 
expenses, and helping your business stand out from the competition.
Manage your business more effectively to fully administrate and control your operations by streamlining all 
the processes inside your travel business, no matter your business type (DMC, TMC, Tour Operator).
Agents can immediately book flights, hotels, packages, and excursions online through the system. Also, 
Travel Software has a responsive design for mobiles and tablets so that travel agents can book hotels, 
tours, transfers, and activities both on mobiles and websites.
Why Travel Agency needs Travel Back Office 
Management Solutions?
In the fast-paced and ever-evolving travel industry, efficient back-office management plays a pivotal role in 
ensuring the smooth operation of destination management companies (DMCs), online travel agencies 
(OTAs), travel management companies (TMCs), and various other businesses in the sector.
Tour operators are responsible for managing and organizing various complex tasks, from booking flights 
and accommodations to coordinating transportation and activities for travelers.
This can be challenging and time-consuming, especially for operators managing large groups or multiple 
tours at once. This is where back-office software can be a valuable tool.
Back-office software is essential for tour operators looking to streamline their business operations and 
enhance their efficiency. With the right back-office software, operators can manage financials, inventory, 
customer relationships, and more all in one place.
Back-office software helps tour operators simplify and manage their business operations. It can help with 
everything from financial and inventory control to customer relationship management and communication. 
Why choose Trawex for Travel Back Office 
Management Solutions?
Trawex’s Mid/Back office is the right solution developed specifically for the needs of the travel industry for 
travel managers as a reporting tool and for travel agents as the easiest way to work on daily operations. 
The solution manages customer and supplier databases and profiles.
Trawex offers a comprehensive travel back office system to operate the travel agency and the travel agency 
network in one place. Travel mid-office software is mainly developed to manage bookings manually for 
travel agencies, tour operators, OTA’s, travel companies, etc.
Our mid and back-office software solutions are robust, flexible, and adaptable to meet the needs of any 
travel-related business.
Our back-office solution works effortlessly across both web and mobile devices, allowing you to manage 
your business online. It is 100% cloud-based therefore all your data is stored securely online and can be 
accessed from anywhere, anytime.
A back office system is a software that can be used by any travel company to track the 
online booking portal. 
The travel back office system integrates with booking engines and other important tools, which are used to 
manage the day-to-day business operations efficiently.
So the mid-office collects and organizes booking data, and reservation data & synchronizes across all your 
back office systems.
Trawex a leading travel software development company provides more effective and customizable back-
office software that will help in business operational challenges related to the sales and distribution of 
flights, hotels, and other travel products.
Key benefits of Travel Back Office Management 
Solutions:
Travel Back Office Management Solutions for travel businesses offer a range of features to automate and 
streamline administrative tasks. Here are some key features in detail:
• Streamlined Operations: Travel businesses deal with a large volume of booking, payment, and 
administrative tasks daily. Travel Back Office Management Solutions automate these processes, reducing 
manual effort and streamlining operations.
• Error Reduction: Manual data entry and processing can often lead to human errors, which can have 
major effects on the travel industry. By implementing Travel Back Office Management Solutions, 
businesses can reduce errors in tasks such as booking confirmation, invoicing, and financial 
management. This increases accuracy and lowers the chances of errors.
• Efficient Financial Management: Financial management is an essential part of running a travel business. 
Travel Back Office Management Solutions provides tools for invoicing, payment processing, and financial 
reporting. These solutions help businesses keep track of their financial transactions, generate accurate 
invoices, and manage payments from customers and suppliers.
• Improved Customer Service: Travel Back Office Management Solutions usually include 
Customer Relationship Management (CRM) features, allowing businesses to manage customer profiles, 
preferences, and communication history. This enables travel agents to provide personalized services, 
cater to specific customer needs, and offer targeted marketing campaigns. Better customer service can 
increase customer satisfaction and loyalty for businesses.
• Enhanced Reporting and Analytics: Travel Back Office Management Solutions offer reporting and 
analytics capabilities, providing businesses with insights into their performance metrics, sales patterns, 
and financial data. These insights enable businesses to make data-driven decisions, identify areas for 
improvement, and optimize their operations.
• Increased efficiency: Travel Back Office Management Solutions can streamline the booking process, 
reducing the time and effort needed to book travel arrangements. This enables travel agents and tour 
operators to process more bookings in less time, which can increase their overall productivity.
• Better accuracy: Travel Back Office Management Solutions can eliminate many of the errors that can 
occur with manual booking processes. This can lower the risk of errors and increase client satisfaction.
• Real-time data access: Travel management systems can give tour operators and travel agents access to 
real-time data on hotel availability, flight schedules, and other travel-related details. This can help them 
make informed choices and offer better recommendations to their clients.
• Customization: Travel Back Office Management Solutions can allow travel agents and tour operators to 
customize travel itineraries to meet the specific needs and preferences of their clients. This can improve 
customer satisfaction and help them build long-term relationships with their clients, including in 
business travel management.
• Cost savings: Additionally, these systems can reduce the need for manual work, which can help travel 
agents and tour operators save money on staffing costs. Additionally, these systems can often negotiate 
better rates on behalf of their clients, which can result in cost savings for travelers.
• Better customer service: Travel Back Office Management Solutions enable travel companies to provide 
better customer service by simplifying and elevating customer communications with features like 
direct-to-email trip proposals, on-the-go assistance, and more.
Key Features of Travel Back Office Management 
Solutions:
Our Travel Back Office Management Solutions comes loaded with a whole lot of features to keep you 
ahead in the business while managing the operations. Some of the must-have features are mentioned 
below:
Booking Management:
• Centralized Reservation System: An all-in-one solution for managing reservations across a range of 
channels, such as online platforms, offline bookings, and third-party suppliers.
• Booking Confirmation and Modification: Automated confirmation and modification procedures for 
bookings, ensuring accuracy and efficiency.
• Refunds and Cancellations: Simplified procedures for managing cancellations and issuing refunds to 
customers.
Financial Management:
• Billing and Invoicing: Fully automated processes for billing and invoicing, including the generation and 
sending of invoices to customers.
• Payment Processing: Secure payment processing capabilities to accept and process payments from 
customers via various payment methods.
• Accounting Integration: Integration with accounting software to synchronize financial data and simplify 
financial reporting processes.
• Financial Reporting: Complete financial reporting capabilities to track revenue, expenses, profit 
margins, and other financial metrics.
Customer Relationship Management (CRM):
 
• Customer Profiles: Development and management of customer profiles, including contact information, 
preferences, booking history, and communication records.
• Customer Segmentation: Segmentation of customers based on attributes such as demographics, travel 
preferences, and booking history for targeted marketing campaigns.
• Communication Tools: Incorporated communication tools (emails, chat) to facilitate personalized and 
timely interactions with customers.
• Loyalty Program Management: Management of loyalty programs, including points accumulation, 
redemption, and member benefits.
Inventory Management:
 
• Supplier Integration: Obtaining real-time availability and pricing information by integrating with travel 
suppliers including hotels, airlines, car rental companies, etc.
• Content Management: Management of product descriptions, images, and other content related to 
travel inventory.
• Allocation and Distribution: Allocation and distribution of inventory across different sales channels, 
ensuring availability and maximizing sales opportunities.
Reporting and Analytics:
• Sales Analytics: Analysis of sales data to track performance, identify trends, and make informed 
business decisions.
• Financial Reporting: Generation of financial reports, including revenue, expenses, profit and loss 
statements, and cash flow statements.
• Business Intelligence: Data visualization tools and dashboards to gain insights into key performance 
indicators (KPIs) and monitor business performance.
• Forecasting and Planning: Tools to forecast demand, manage pricing, and plan inventory levels based 
on past data and market trends.
Who can benefit from Travel Back Office Management 
Solutions?
Travel Back Office Management Solutions can benefit various stakeholders in the travel industry. Here are 
some key beneficiaries:
• Travel Agencies: Travel agencies can benefit from these solutions by automating and streamlining their 
administrative processes. This includes managing bookings, invoicing, payments, and financial 
reporting. By streamlining these tasks, travel agencies can increase productivity, reduce operational 
costs, and improve revenues.
• Tour Operators: Tour operators can benefit from travel back office management solutions by efficiently 
managing their inventory and bookings. By integrating with suppliers, these technologies give tour 
operators access to real-time availability and pricing data. This makes it possible for them to provide 
their clients with a large selection of products and services. These technologies also assist tour 
operators in increasing profitability, streamlining their operations, and enhancing customer service.
• DMCs (Destination Management Companies): DMCs can benefit from these solutions by effectively 
managing their destination-specific services and operations. This includes managing ground 
transportation, hotel bookings, sightseeing tours, and other destination-related activities. 
Travel back office management solutions help DMCs streamline their operations, boost collaboration 
with suppliers, and provide a seamless experience to their customers.
• Corporate Travel Agencies: These technologies can help corporate travel agents manage corporate 
bookings, expenses, travel policy compliance, and reporting more effectively. These solutions help 
corporate travel agencies ensure compliance with corporate travel policies, control costs, and offer 
customized reporting to their corporate clients.
How Trawex can add value to your travel business?
As a prominent travel technology company, Trawex is committed to offering comprehensive solutions to a 
wide range of business verticals.
We understand that each business is unique and so as its requirements. Recognizing this, we provide OTAs, 
DMCs, TMCs, MICE, Incoming Agencies, and Tour Operators with a wide selection of products.
As a leading travel technology company, we are committed to providing you with the best products 
available, making travel management a pleasure. We aim to enable technology with innovation to drive 
business value. 
We evaluate the importance of every travel agency's operations. We examine the nature of our customers 
and their demographics. As a result, we offer incredible travel technology solutions that help with creating 
a successful web presence by taking into account all relevant factors.
As a world-leading travel software company, our mission is to empower the global travel industry with 
cutting-edge software solutions that drive innovation, increase efficiency, and deliver exceptional customer 
experiences.
Our products include a B2B/B2C Travel Portal (Flight, Train, Car, Tour, Transfer, Sightseeing, and Activity), 
Travel Agency Software, Tour Operator Software, Hotel Booking Technology, and Travel Business 
Management that ultimately improves your Business ROI.
Additionally, we provide travel agencies with travel technology solutions, including B2B and B2C booking 
engines, mobile apps, accounting software, back office systems, travel CRM, and more, to help them 
streamline their operations and boost their brand awareness.
CONTACT US:
For more details, please visit our website:  
https://www.trawex.com/travel-back-office-management-solution.p
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Email id :  [email protected]
Phone No : 91485 87111