Call +1 323-521-4747 | Arlo Camera Setup Support in Los Angeles, California
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How to Arlo Camera Setup Support
HD Security Camera 
System
User Manual
Call us at +1 323-521-
4747 for how to setup 
Arlo Pro 2, 3, & 4 
Camera setup Technical 
Support Service of 
indoor and outdoor 
security. Arlo Camera 
Setup Helpdesk offers 
Arlo Camera setup 
Support and any 
troubleshooting offline.
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1. Set Up Your 
System
How Arlo Works
Your camera is wire-free and battery-powered. When your Arlo 
camera detects motion, it sends video to your Arlo account in the 
cloud via a WiFi connection to the Arlo base station. The Arlo base 
station's appearance varies, as illustrated in the following illustrations.
Get the Arlo App
Download the Arlo app by scanning this QR code or searching for Arlo in the 
app store for the best experience.
Note: If you already use the Arlo app, make sure you have the most recent 
version.Go to the app store and search for Arlo to see if an update is 
available.
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Set Up Your System
Connect Your Base Station to the Internet
The base station connects to your home network and allows you to view 
your  camera streams from anywhere.
 To connect your base station to the Internet:
1. Connect the base station to your router using an Ethernet cable.
Reset
SYNC
Ethernet  D C
2. Connect the AC adapter to the base 
station.
hern DC
Reset et
SYNC
Ethernet DC  
3. Plug the AC adapter into an electrical outlet.
4. If your base station includes an On-Off button on the back, press the 
button.
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Set Up Your System
The Power LED and Internet LED light green in about two 
minutes.
setRe
DC
SYN
C
e rn
e t
E th
Your base station is set up.
Arlo Base Station LEDs
See the following list of explanations for green, amber, and blinking 
LEDs:
Power Internet Camera
Green Green Green
The base The base Cameras are  
station  is station  is connected to 
powered on. connected to  the  base 
the Internet. station.
Blinking green
A firmware update  Blinking green  Blinking green  
is in progress. DO  The base station The base 
NOT TURN OFF is  sending data station  is 
THE  BASE STATION over  the Internet. attempting
OR  CAMERAS. to sync with 
Amber Amber Ba l icnakminegra a.mber  
The base The base station A camera is too  
station  is is  connected to far from the 
booting. the  router but base  station. 
did not  get an Signal  strength 
Internet  is weak.
connection.
Off Off
The base Off No cameras 
station  is The base station are  detected.
powered off. is  not connected 
to  your router.
Get an Account
 To set up an Arlo account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar 
of a  browser.
If you are using a mobile device that supports a Touch ID® fingerprint 
identity  sensor, you are prompted to enable Touch ID or skip.
2. To use Touch ID, tap Enable Touch ID.
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Set Up Your System
If you tap Skip, you can turn on the Arlo app fingerprint ID login later. See
 Turn  the Arlo App Fingerprint ID Login On and Off on page 44.
3. Tap or click New to Arlo?.
4. Select Arlo (Wire-Free).
The app discovers your device.
5. Select your base station’s serial number from the menu.
6. Complete the required fields for account setup.
7. Tap or click Continue.
8. Select a subscription plan.
Note: For more information, see Subscription Plans on page 51.
Insert Batteries Into Your Cameras
We recommend that you use the batteries supplied by NETGEAR, or high-
quality  batteries from other established, well-known manufacturers such as 
Panasonic®,  Energizer®, or Duracell®, with your Arlo cameras.
 To insert batteries into your cameras:
9. Slide and hold the latch on the bottom of the camera.
10.Slide the battery door back and lift it to open the battery compartment.
3. Insert two batteries near the back of the camera. Pay careful 
attention to the  orientation of the batteries when you insert 
them.
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Set Up Your System
4. Insert two batteries near the compartment hinge. Pay careful attention to 
the  orientation of the batteries when you insert them.
5. Close the battery door.
Sync Your Cameras With the Base Station
 To sync your cameras:
1. Bring the camera within 1 to 3 feet (30 to 100 centimeters) of the base 
station.
2. Press the Sync button on the base station for about two seconds and 
then  release the button.
Reset
DC
SYN netC Ethe
r
t
Rese
SYN
C
n
Eth
er
3. Wait for the sync status LED on the base station to light 
green.
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Set Up Your System
4. Press the Sync button on top of the camera for about two seconds and 
then  release the button.
A blue LED on the camera blinks slowly when the sync process starts. The 
blue  LED blinks rapidly to confirm sync.
After the camera syncs, the Power LED on the base station might start 
blinking.  This indicates that the camera’s firmware is updating. For 
information about  firmware updates
5. Repeat for each camera.
Arlo Camera LED
The LED on the camera lights when the camera is  
powered on. The LED changes color and blinks 
depending  on the battery charge and to indicate the 
status of  activities such as syncing the camera and 
updating the  camera firmware.
See the following table for explanations for the LED.
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