What to Expect in Your First Audit With an ISO 20000-1 Certification Body
                     WHAT TO EXPECT IN 
YOUR FIRST AUDIT 
WITH AN ISO 20000-1 
CERTIFICATION BODY?
13705 Tieton Drive, Yakima,98908
Washington, 
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H T T P S : / / W W W . B L U E W O L F C E R T S . C O M /
INTRODUCTION TO 
YOUR FIRST ISO 
20000-1 AUDIT
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●The first audit by an ISO 20000-1 certification body is a 
2 significant milestone for any organization deploying an IT 
Service Management System (ITSMS). 
3 ●This audit is used to determine the consistency, reliability, 
and high quality of your international standard in offering IT 
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services. 
5 ●In the initial audit, you should be able to expect auditors to 
look through your documentation, evaluate the effectiveness 
6 of the processes that you implement, and ensure that your 
organization is dedicated to service quality. 
7 ●Knowing what the audit is about will assist you in 
minimizing the uncertainty, and better preparation and 
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confidence are gained in the fact that your team understands 
9 what is required in each stage of the audit.
Key Areas the Certification 
Body Will Review
1 ●In the ISO 20000-1 audit, the certification body is 
concerned with a few main features, such as service 
delivery, incident management, change management, 
2 problem management, and continued improvement practices. 
●Auditors will examine whether documented procedures are 
3 consistent with real operations and whether your ITSM 
objectives are consistent with the requirements of the 
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standard. 
5 ●They can also interview workers, check the performance 
indicators, and sensitivity of risk identification and 
6 mitigation.
●The auditors will also check the communication 
7 mechanisms, customer support systems, and the 
effectiveness with which you measure the service 
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performance. 
9 ●Well-documented, trained employees and standardized 
practice are significant in effective audit results.
What Your Team 
Should Prepare Before 
t●Bhefoere t heA auduit, dmakiet sure all ITSM procedures, records, and controls 
1 are current and indicate reality. 
●Carry out an internal audit to determine the gaps and organize a 
management review meeting to show the leadership's involvement. 
2 ●Your staff must be conversant with major processes, and they must be 
willing to clarify their roles. 
●Ready evidence regarding monitoring activities, service reporting, 
3 capacity management, incident responses, and change approvals. 
●Make sure that the channels of communication are effective and roles 
are clear. 
●Formality, openness, and alignment with the ISO 20000-1 requirements 
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can enable the audit to be conducted smoothly and minimize chances of 
nonconformity.
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About the Company 
●Blue Wolf Certifications is a professional ISO 20000-1 certification body 
that provides business certification services of the ISO management 
systems in the United States and Australia. 
●The team is known to be friendly, professional, and customer-oriented in 
1 service; thus, they navigate the organization throughout the certification 
process, including commitment, pre-assessment, stage 1 audit, stage 2 
2 audit, and constant surveillance. 
●It focuses on effective communication and real-world experience so that 
clients do not feel overwhelmed with information about the requirements. 
●Blue Wolf Certifications offers credible and unbiased assessments that 
3 aid companies in ensuring they are stronger in systems and enhance 
performance sustained over time with the help of trusted ISO certification 
services.
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CONTACT US
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13705 Tieton Drive, Yakima,98908
Washington, 
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1  8 3 3  2 2 9  1 2 1 5
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H T T P S : / / W W W . B L U E W O L F C E R T S . C O M /
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