How your Online Business Gets Benefits with WhatsApp.
                     How your Online 
Business Gets Benefits 
with WhatsApp
INTRODUCTION
• WhatsApp Business allows companies to 
safely and securely message their 
customers directly within the WhatsApp 
messaging platform.
Source: twilio.com
How can you use 
WhatsApp Business?
• WhatsApp Business can be used by 
businesses, to connect and interact with 
existing and potential customers, which 
allows them to personally and directly 
promote their products, services and more.
Source: cleverclicksdigital.com
Benefits of WhatsApp 
Business
Creating Superior 
Brand Connections
• WhatsApp branded business identity serves 
as the familiar face that greets users when 
you message them, increasing their trust in 
you and their loyalty to your business. 
Source: twilio.com
Powering Conversations
• With the WhatsApp Business solution, it’s 
easier for companies to engage in two-way 
conversations and personalized interactions. 
• Businesses and customers can interact 
directly and in real-time.
Source: tyntec.com
Unleashing Conversational 
Commerce
• Conversational Commerce represents the 
phenomenon of consumers chatting with 
company representatives via chat apps to get 
customer support and personalized 
recommendations
Source: tyntec.com
Internal Team 
Communication
• Best thing about WhatsApp is that almost 
everyone uses it and it does not require any 
training. 
• Another advantage is, you don’t need to 
explicitly ask the team to check WhatsApp as 
they are anyway hooked to it.
Source: tyntec.com
Customer Support
• WhatsApp could be a great tool for customer 
support simple because of its wider reach. 
• Your customers would always prefer to send 
you a message over WhatsApp rather than 
calling a helpdesk number or raising a ticket.
Source: tyntec.com
Marketing & Promotion
• If you really want to get a good response, you 
will need to come up with the creative ways 
to promote your business using WhatsApp. 
Source: tyntec.com
Messaging privately and 
securely
• One of the most significant benefits of 
WhatsApp is its end-to-end encryption and 
strict attention to protecting subscriber 
privacy. 
Source: twilio.com
THANK YOU