"Human Resources Management: Strategies for Building a Strong Workforce"
                     EDUCATION LUCK                                            HRM                                               09802343890
HRM
Question:- Name the technique which determines the relevant worth of a job with respect to other
jobs.
Answer:- Job Evaluation
Question:- Analysis of which factors is involved human resource planning, example of which can 
be skills needed. No. of vacancies etc.
Answer:- Internal and external
Question:- leadership styles, human relations skills of senior managers are examined by_______
Answer:- consultant
Question:- What is the general principle (as per P.A.S policy of premier) of Assessment Routes?
Answer:- 2nd Assessor-superior of first assessor, 2nd Assessor- superior of the 1st assessor
Question:- Name the two factors which lead people to work:
Answer:- Economic, Motivation
Question:- The evident outcome of a supervisory skill level survey is training costs are reduced 
considerably quite frequently
Answer:- by 30% to 50%
Question:- Enlist the components of the success formula
Answer:- Leadership Qualities, Relationships, Job Responsibilities
Question:- There are several ways in which human resource management can strengthen 
relationships to accomplish organizational goals. What was one of the findings from the survey 
of 1996 from some Indian Experiences?
Answer:- An increasing number of human resources professionals have been included in the top 
management.
Question:- HRD audit can give significant inputs about existing state of accountability of 
employees
Answer:- TRUE
Question:- Which management is committed adequately to competency building through multi - 
rater feedback?
Answer:- Top
Question:- One of the key advantages of a multi - rater appraisal system is that -
Answer:- It adds objectivity and supplements the traditional appraisal system
Question:- The ________ are mostly for the employees of the marketing department .
Answer:- Commissions
Question:- Under orientation programmers, some very important issues discussed and clarified 
are 
Answer:- Who are going to provide feedback? , Purpose of 360 Degree Feedback , Who analyzes 
the data?
Question:- What are the essential features for self development activity?
Answer:- Liberal facilities for attending conferences, seminars etc, A well stocked Library, 
Reimbursement of fees in passing any examination relevant to the job held
Question:- Future manpower requirements
Answer:- overstaffing & under staffing
EDUCATION LUCK                                            HRM                                               09802343890
Question:- Adjusting to change 
Answer:- Importance of HRP
Question:- Protection of weaker sections
Answer:- equal employment and promotional
Question:- Execution of personnel functions 
Answer:- promotions & layoffs
Question:- Permanent transfer is to rectify a wrong placement
Answer:- TRUE
Question:- TQM
Answer:- Dr. W. Edwards Deming 
Question:- focus on quality
Answer:- element of TQM
Question:- Quality
Answer:- the totality of features and characteristics of a product
Question:- Quality circles
Answer:- problem solving
Question:- What is an essential ingredient for a successful benchmarking programme?
Answer:- Focus on critical success factors.
Question:- The 360 Degree feedback systems can be a very sensitive issue
Answer:- TRUE
Question:- Adjusting to change 
Answer:- Importance of HRP
Question:- Protection of weaker sections
Answer:- equal employment and promotional
Question:- Execution of personnel functions 
Answer:- promotions & layoffs
Question:- Permanent transfer is to rectify a wrong placement
Answer:- TRUE
Question:- TQM
Answer:- Dr. W. Edwards Deming 
Question:- focus on quality
Answer:- element of tqm
Question:- Quality
Answer:- the totality of features and characteristics of a product
Question:- Quality circles 
Answer:- problem solving
Question:- What is an essential ingredient for a successful benchmarking programme?
Answer:- Focus on critical success factors.
EDUCATION LUCK                                            HRM                                               09802343890
Question:- The 360 Degree feedback systems can be a very sensitive issue 
Answer:- TRUE
Question:- Proper implementation and support of all management levels are not very crucial for 
the success of HRD audit
Answer:- FALSE
Question:- the Appraisal System should Be seen as instrument for improving current performance
and the development of the full potential in each human resource.
Answer:- TRUE
Question:- Training of appraisee can primarily address issues like -
Answer:- How to process the data,How to identify the areas for personal developmnt,How to 
chart out action
Question:- The data obtained through job analysis are recorded on what is known as job analysis 
sheet.
Answer:- TRUE
Question:- HRM is concerned with ………….. dimension of the organisation
Answer:- people
Question:- Which out of the following is a dimention of quality as given by David Garvin's eight 
principal quality dimension
Answer:- Reliablity, Aesthetics, Perceived Quality
Question:- A normal criticism isa that trainer conduct training programme on the basis of what 
they know rather than what the trainees need. To battle such allegations, the trainers need to 
also play the role of a ………………..
Answer:- Training need identifier
Question:- ………… should be provided to the appraiser as to how to rate employee performance
Answer:- Promotion
Question:- In seniority promotion there would be space for favouritism
Answer:- TRUE
Question:- ………………...requires an estimation of the cost of replacing the existing personnel under
existing organisational conditions
Answer:- Replacement Cost
Question:- When the upward mobility of an employee stop at a stage, what are the sggested 
measures deal with such employees
Answer:- Additional career ladders could be established, Mentors could be assigned to the alter 
expectations, Assisting them to choose a new career
Question:- What does the performance appraisal system for identification of training needs 
essentially help identify
Answer:- between the organization's expectations and the individual's performance
Question:- Which of the following function can be consider in execution of personal functions?
Answer:- Performance appraisal, trafer, training and development
EDUCATION LUCK                                            HRM                                               09802343890
Question:- The new Appraisal Form cast a serious responsibility on the part of the Assessor for 
achieving Objectivity, explain the rules for the period of appraisal:-
Answer:- It coincides with the financial year of the organisation, 1st september to 31st aug, If the
assesses is transferred out of the job after February, the immidiate supirior from where he/she 
is transferred will complete the appraisal, If the assessee is transferred before feb, immediate 
superior will complete the appraisal as at 31st aug
Question:- Name some of the strategic roles of HR :
Answer:- The focus of the HR function will be human capital development and organizational 
productivity
Question:- ……….. Is a method of politicking where Employees elevate their leaders/colleagues to 
the level above their ability?
Answer:- Push up
Question:- ……… is a method of politicking where employees undervalue their sub-ordinates in the 
process of organizational politics
Answer:- Pushing down
Question:- In the management of human resources it is important to understand that employees 
have needs which must be taken care of by the management
Answer:- TRUE
Question:- ________ are those who provide competitive advantage to corporations.
Answer:- people
Question:- The________ can be made using a checklist of questions
Answer:- Observation
Question:- Individual interviews are conducted normally for groups of four to eight individuals
Answer:- FALSE
Question:- It is said that HRD function is beneficial to both organization and the________.
Answer:- Employees
Question:- Generally, training need identification forms a part of ________.
Answer:- Management Appraisal System
Question:- According to Lahiry what is the simple act of comparison & learning for organizational 
improvement?
Answer:- Benchmarking
Question:- Pitfalls in Implementing TQM
Answer:- Difficulties experienced in bringing about change, Rising expectations
Question:- What are the factors in the 'Best practice' within companies includes
Answer:- adopting a more integrated approach to organizational and technical change; 
developing a strategic approach to change; ensuring appropriate objectives are set
Question:- In the interview method of training-need identification interviews must clearly 
distinguish between immediate training needs to improve present performance & ________.
Answer:- Development needs for growth
Question:- The birth of the quality control movement in Japan took place in the early -
EDUCATION LUCK                                            HRM                                               09802343890
Answer:- 1960's
Question:- HRD process variable include -
Answer:- Role clarity, Work planning, Better communication
Question:- Performance development plan is set for the employee by his immediate boss.
Answer:- TRUE
Question:- What is it that include several grades with each grade containing a minimum salary
Answer:- Pay Structures
Question:- The whole process of conducting a 360 - Degree Feedback process in any Organisation
could last about ________.
Answer:- One & half to about 3 months
Question:- When effort to earn additional income through a second job does not bear fruit, such 
type of efforts & the consequent results may be called as -
Answer:- Blue Moon lighting
Question:- The job evaluation programmer once installed must be continued on a ________ 
basis.
Answer:- permanent
Question:- Employment function deals with hiring decision
Answer:- FALSE
Question:- Taking up another part-time job or business simultaneously with that of the original 
job is known as Moon-Lighting by Employees
Answer:- TRUE
Question:- Indian industrial units employ more numbers of workers compare to that of the foreign
organization with similar nature and level of technology. Aditya Birla group, for example, 
employs two workers in Indonesia, three workers in Philippines and Thailand, and______ 
workers in India to do the same work i.e., processing 100 kilograms of turn
Answer:- seven (7)
Question:- What forms the last phase of the 360-Degree Feedback exercise
Answer:- Individual Counseling
Question:- Name the factors because of which HRD programmers fail?
Answer:- Low quality education, poverty, illiteracy
Question:- What can influence the organization’s business goals?
Answer:- HRD outcomes
Question:- The HRD outcomes can influence the organization’s business goals which may be in 
terms of
Answer:- Satisfied customers, Satisfied stockholders, Higher productivity
Question:- "The attitude of a learner"
Answer:- Successful Benchmarking
Question:- Analysis of various systems or functions common across different types of industry.
Answer:- Generic Benchmarking
Question:- A (POS) system
Answer:- An organizational Benchmarking Technique
EDUCATION LUCK                                            HRM                                               09802343890
Question:- Effective leadership, organizational readiness & style of implementation.
Answer:- Re-engineering requisites for success.
Question:- What are the disadvantages or problem inherent to the flextime system?
Answer:- Difficult in time keeping, Calculation of over time, Problem of supervision
Question:- Basically a two day workshop is conducted under phase 5 which stretches to three or 
more days depending on the number of participants
Answer:- TRUE
Question:- In some cases, individual and group interviews are substituted by ________
Answer:- LSIP
Question:- When individual job description and grade description do not match well, the 
evaluators classify the job using their subjective judgment.
Answer:- TRUE
Question:- One of the important clarity of HRD is
Answer:- Role
Question:- Some problems are inherent in the performance Appraisal System, they are 
Answer:- Discrimination , First impression , Central tendency
Question:- Job vacancies are arise due to which of the following
Answer:- promotions, retirements, termination 
Question:- ________ are issued to the employees to be a shareholders in the company.
Answer:- ESOP
Question:- What is Business Process Re-engineering?
Answer:- The ability of an organization to step back & rethink the way it does business , Focus on
all form business components: strategy, business process, people and technology, Encouraging 
enter renewal adaptation on capabilities with stress on innovative skills & collaborative decision-
making
Question:- Name of the various HRD score card:
Answer:- HRD systems maturity score , Competency score , HRD competencies systems maturity
score
Question:- Temporary transfer
Answer:- ill health of employee
Question:- Permanent transfer
Answer:- To avoid conflicts with supervisor.
Question:- Replacement transfer
Answer:- due to initiation of long sanding employee in the same job
Question:- Shift transfer
Answer:- transfer of an employee from one shift to another
Question:- promotion boots morale and loyalty
Answer:- TRUE
Question:- What are the evident advantages of a flextime system?
Answer:- Decline in absenteeism, Increase in productivity, Increase in morale due to 
individualistic approach to work schedule
EDUCATION LUCK                                            HRM                                               09802343890
Question:- Fair and just policies is one of the principles of HRM
Answer:- TRUE
Question:- Why is it that in dual career groups there is restricted freedom from the side of the 
human resource manager?
Answer:- because of restriction & reservations in adhering to organisational rules & regulations
Question:- An employee sponsor, the HR manager plays an integral role in organisational success.
Answer:- TRUE
Question:- Human resource personnel now need to imbibe …………. addition to this specialization in
this emerging scenario  (Walker 1990).
Answer:- general business capabilities
Question:- ………….. Interview are those where the respond to a hypothetical situation 
Answer:- Situational
Question:- Overtime has drawback like absenteeism and
Answer:- reduced productivity
Question:- What should be the form of feedback which is communicated in a manner that 
produces a constructive response in the subordinate
Answer:- descriptive
Question:- Write the long form of ESOP
Answer:- Employee stock options 
Question:- the officers are prepared for higher responsibilities progressively and the experience 
they gain becomes ………………. rather than respective
Answer:- cumulative
Question:- ________ is the pay which the employee gets based on his performance in the 
company as per his set role and responsibilities.
Answer:- Merit Pay
Question:- The process of 360 Degree appraisal is broken into two stages - planning, 
implementation.
Answer:- FALSE
Question:- Some Companies have experimented with an Apex body like Corporate Training 
Committee or Corporate Management Development Committee. State the role of such a 
committee 
Answer:- Identify and get acceptance of corporate training needs, Review of the corporate 
management development activities, Identify other management development tools 
appropriate to the organization
Question:- What are the general characteristics of Freedom or Independence competence?
Answer:- They will like to work at their own place, They will like to choose their working hours , 
Free-lance writer & consultants come under this category
Question:- Hrp process is which of the following
Answer:- Easy, cheap
Question:- Name the process of 360 degree appraisal which can be broken into three stages or 
levels 
Answer:- Planning , Implementation , Result
EDUCATION LUCK                                            HRM                                               09802343890
Question:- Katter (1996) in his book Leading Change suggests that creating crisis when times are
good can effectively trigger people off on the right track
Answer:- TRUE
Question:- Delery and Doty (1996) in a study of nearly found how many numbers of banks, the 
differences in HR practices accounted for large differences in financial performance
Answer:- 200
Question:- What is the concept of groups of employees working towards different goals with little 
knowledge of other functions or understanding of overall goals of the organisation?
Answer:- Compartmentalization
Question:- Unstructured interviews …………..
Answer:- originality
Question:- Name the various HRD values like 
Answer:- Openness , Trust , Autonomy
Question:- Organizations should pay for the value of the job but not for the value of the person.
Answer:- FALSE
Question:- HRP is beneficial where …………….. Manpower is available
Answer:- adequate skilled 
Question:- One of the organizational measures to overcome The expenditure on HRD should be 
treated as …………
Answer:- investment
Question:- Recently the Govt. took new steps towards the consumer movement by the 
establishment of
Answer:- Nationwide consumer councils
Question:- Prof. Len Nadier: HRD is an organized learning experience within a …………… with the 
objective of performance change
Answer:- given period of time
Question:- Which are the activities covered in the scope of human resource management?
Answer:- HRP, Training and Development, Labour Relations
Question:- It goes without saying that the HRP differs according to which of the following
Answer:- nature of the organization.
Question:- The ________ provide resources to approved employment schemes in the organised &
jargonized sectors
Answer:- Employment Generation Fund
Question:- performance management is nothing but managing performance of the employees 
such as
Answer:- setting standards of performance of trhe employee, measuring actual performance of 
the employee, finding out reasons for deviations from standards
Question:- performance management is nothing but managing performance of the employees
Answer:- true
Question:- Women are becoming more acclimatized to the working climate
Answer:- TRUE
EDUCATION LUCK                                            HRM                                               09802343890
Question:- welbourne and Andrews used a scale to measure the value the firm placed on human 
resources, this scale used following items
Answer:- The company's self rating on office employee relations, Whether the company's 
strategy and mission statement cited employees as constituting a competitive advantage, 
Whether the company's initial publicity materials mentioned employee training Programmes
Question:- Mention the role of HRD audit in business improvement
Answer:- Changes in the styles of top management, Better recruitment policies, Increased focus 
on human resource 
Question:- the organization can no longer move its employees anywhere and anytime because it 
is a known fact that the employees resist which of the following?
Answer:- change
Question:- The techniques used to address problems at the root cause level include problem 
solving approach and ………
Answer:- systems failure analysis approach
Question:- Medical exam is conducted to ensure that ………… candidate does not have a disability
Answer:- Selected
Question:- In HRP An HR manager has to ensure that sufficient representation is given to 
candidates from the which of the following
Answer:- weaker sections, physically handicapped, socially and politically oppressed 
Question:- this era of fierce competition & ever changing global markets has resulted in according
to Casio (1995)
Answer:- Service orientation with a sharper focus on customers, Performance linked pay rather 
than seniority based pay, Smaller companies employing fewer people
Question:- Quarter Moon Lighting
Answer:- Part time job during off hours
Question:- Increasing concern of employees for better social status
Answer:- has led to DUAL CAREER GROUPS
Question:- Self disciplined & committed employees essential
Answer:- FLEXI TIME AND FLEXI WORK
Question:- Difficult in time keeping
Answer:- problem of flextime
Question:- HRP is a dynamic and on-going process because organization operates in …….. 
ENVIRONMENT
Answer:- unstable and unpredictable
Question:- ……….. is a systematic approach to provide monetary value to employees in exchange 
for work performed
Answer:- Compensation
Question:- vertical promotion includes greater responsibility, high pay and high status
Answer:- TRUE
Question:- Name some of the strategic role of HR :
Answer:- Successful HR department will focus on organizational performance. , HR's value will be 
to have the right people ready at right time. , The focus of the HR function will be human, 
capital development & organizational productivity.
EDUCATION LUCK                                            HRM                                               09802343890
Question:- A key HR role in the firm will be multidisciplinary consulting around
Answer:- Individual, Team, Business unit
Question:- Which function of hrm deals with recruitment and selection of human resource?
Answer:- Inception
Question:- The application forms should meet the requirements like age, qualification and
Answer:- Experience
Question:- Which principle of HRM is necessary to avoid resentment and frustrations
Answer:- Judge the strength
Question:- Under the above mentioned modality of career planning importance is laid on the 
mutuality of interests and the importance of team work to other managers developing them as 
Answer:- "businessmen" rather than professionals 
Question:- If employee federations & unions are mismanaged they-
Answer:- Disturb the smooth functioning & growth of organizations , affect industrial peace , 
affect effective management of personnel
Question:- Employee and supervisor should be never involved while finalizing job description
Answer:- FALSE
Question:- A corollary of this Job evaluation principal is that for equal work there should be 
unequal wage rates.
Answer:- FALSE
Question:- organizations which have adopted effective HRD procedure in India include which of 
the following?
Answer:- TELCO, L&T and HLL
Question:- The high population growth adversely affects which two dimensions of HRD
Answer:- qualitative, quantitative
Question:- Goal of HRM
Answer:- HRP
Question:- Recruitment & Selection
Answer:- Pool of candidates
Question:- Organizational development 
Answer:- initiating & managing change
Question:- Labour relations
Answer:- Union organization 
Question:- The jobs falling under the same grade get the same wage scale.
Answer:- FALSE
Question:- The ranking system is also known as………………. system.
Answer:- Non Quantitative 
Question:- Benchmarking serves as a valuable tool to remain competitive. It is often used / 
initiated in conjunction with
Answer:- total quality management, restructuring and re-engineering programmes
EDUCATION LUCK                                            HRM                                               09802343890
Question:- HRM stands for
Answer:- Human Resource Management
Question:- traditional methods linked with religious philosophies also generates a strong 
resistance to change and impairs the HRD process.
Answer:- TRUE
Question:- The relationship between good HR practices and organizational effectiveness is very 
simple.
Answer:- FALSE
Question:- Head hunters recruit
Answer:- Higher level management positions
Question:- name the tool used by management for a variety of purposes to further the existence 
of the Company
Answer:- Compensation
Question:- While evaluating ________ jobs, where nature of work is difficult to be expressed in 
quantifiable numbers.
Answer:- managerial
Question:- Every employee also has a succession plan to him, which is also known as -
Answer:- Shadow planning
Question:- It is not necessary that the subordinate should feel free to participate without fear in 
the process of review & feedback.
Answer:- FALSE
Question:- The present value of a portion of the firm's future earning attributable to human 
resources is the value of human resources. Which method
Answer:- Economic Value Method
Question:- Besides business process re-engineering & benchmarking ; then are some other useful 
tools to bring about continuous improvement in an organization.
Answer:- Human Resource Audit , Human Resource Accounting , Urgency Motivation
Question:- It is very easy to write grade description, as the number of jobs increases.
Answer:- FALSE
Question:- At a certain stage the upward mobility stops for many employees. This phenomenon 
ideally takes place around the age of
Answer:- 40
Question:- Companies can offer the option only to employees who are above ________ years of 
age or have served with the company for 10 years
Answer:- 40
Question:- Competent employees are motivated to contribute to the organizational efficiency
Answer:- TRUE
Question:- ………. Is a process by which an organization chooses from a list of applicants the 
person who meets the best requirements 
Answer:- Selection
Question:- What are the features of dual career groups?
EDUCATION LUCK                                            HRM                                               09802343890
Answer:- continuing employment even after their marriage , Comprises of both married femal 
employees and working mother, They are ready to take up all types of jobs in different 
organizations
Question:- TQM is the conformance to the requirements which ………….. Expect
Answer:- customers
Question:- Relationships and Management Style deals with the style of management which will 
manifest itself from a descriptive analysis of relationships with
Answer:- Subordinates, Peers, Superior
Question:- HRD audit is a comprehensive evaluation of the current HRD strategies, structures etc.
Answer:- TRUE
Question:- Name one of the processes of job evaluation
Answer:- Select the method
Question:- What are the objectives of a quality control programmer?
Answer:- Improvement in standard of goods with very little increase in cost of production, 
Improvement in minimizing wastages, Conformance with desired standards.
Question:- People who are more attached to an organization or a location than to work, are 
anchored with a search for security
Answer:- TRUE
Question:- The Main contribution of HRD audit is to focus on which of the following
Answer:- Value-adding HRD
Question:- Period of Appraisal
Answer:- It coincides with the financial year of the organization 1st Sept. to 31st Aug.
Question:- Winning instinct
Answer:- "Determinating to Make Things Happen"
Question:- Ethics of Appraisal
Answer:- "Don't appraise without knowing why the appraisal is required"
Question:- Performance Appraisal Process
Answer:- Measure actual performance of appraisee through personal observation or oral & written
reports.
Question:- The stage where employees face a mid career crisis is called as the stage of decline in 
the career development cycle
Answer:- FALSE
Question:- for benchmarking to be really successful it should be continuous process with a spirit 
of give and take between the initiator and the target organization was suggested by whom?
Answer:- Ohinata (1994),
Question:- ……………….. Company is a pioneer in this direction of HRM
Answer:- Bharat Heavy Electricals ltd
Question:- Objective of performance appraisal system is to identify the developmental needs of 
each employee.
Answer:- TRUE
EDUCATION LUCK                                            HRM                                               09802343890
Question:- There are companies where the HR department lists out the raters by choosing 
randomly from the participant's list of work related employees. Each rater receives an envelop 
having the following :-
Answer:- Letter from the administrator , Letter from the participant soliciting feedback , Self 
addressed envelope from the administrator
Question:- ………….. means providing the employees with necessary tools and authority to 
overcome obstacles to achieving goals.
Answer:- employee empowerment
Question:- The problem and challenges of continuous improvement can be effectively tackled by 
taking advantage of ________.
Answer:- Synergy of teams
Question:- Why do most companies prefer had audit?
Answer:- To take stock of things and to improve HRD for expanding, diversifying, and entering 
into a fast growth phases.
Question:- In the career path models, It is aimed that ten essentially years experience should be 
solid ten years experience and not one years experience repeated ten times
Answer:- FALSE
Question:- What does HRP need, to effectively meet the changing strategies and objectives?
Answer:- Constant updating
Question:- Questionnaire Distribution
Answer:- In this phase, Each rater receives an envelope having questionnaire
Question:- Monitoring and Follow-up
Answer:- In this phase, it follows the distribution of questionnaires to all assessors
Question:- Data Feeding Reports, and Analysis
Answer:- In this pohase data is put into the computers in its raw form
Question:- Workshop
Answer:- In this phase, two main issues are stressed throughout, Openness to feedback, 
Developmental Attitude
Question:- ________ is route to be followed in order to realize vision and overall purpose.
Answer:- Strategy
Question:- Analysis of secondary data can give a lot of insights into the HRD assets & liabilities of 
the company
Answer:- TRUE
Question:- The audit has forced which level of Management to share their plans across their 
organization resulting in increased involvement of employees
Answer:- top
Question:- Performance counseling refers to the help provided by a manager to his subordinates, 
it attempts to help the employee in.-
Answer:- Supportive atmosphere , Empathetic atmosphere , Setting goals
Question:- A comprehensive format of a performance appraisal should have the following 
components
EDUCATION LUCK                                            HRM                                               09802343890
Answer:- Key Performance Areas (KPAs), Self appraisal by the employee, Identification of training
needs
Question:- What are the essential characteristics of a moonlighting activities? (why do employees 
resort to such activities)
Answer:- Decline in purchasing power, inadequate wages, allowances & benefits, Pursual of a 
part time job or business
Question:- Name the various HRD outcomes variables :
Answer:- Better organizational health , Better developed roles , Better utilization of human 
resources
Question:- needs identification exercise can do real harm if the needs are not met through 
suitable training programmers
Answer:- TRUE
Question:- In ………….. Valuation model the probability of expected stay with the firm at different 
stages of services of each employee is computed
Answer:- Eric Flameouts
Question:- Which form of benchmarking essentially reflects the Japanese penchant for imitating 
and launching cost-effective 'me-too' products.
Answer:- Product benchmarking
Question:- In which approach towards training and development stress is to be given on learning 
rather than on teaching?
Answer:- Agricultural approach
Question:- Name one of the important and valuable resource
Answer:- Human resources
Question:- What a is the outcome of a 360 degree assessment?
Answer:- Leadership Development, Career Planning & Development, Team Building
Question:- For each participant, a schedule is kept regarding the feedback he has been getting, 
for every questionnaire that is received , what is it that is included -
Answer:- The name of the participant to whom it is addressed , The working relationship of the 
rater is recorded throughout the exercise. 
Question:- ………….. Questions are designed to evaluate by finding out how much a person knows
Answer:- open
Question:- Participants are given two questionnaires ……………  and 2. Others
Answer:- Self
Question:- One of the organizational measure to overcome HRD problems is that the expenditure 
on expenditure on HRD should be treated as ………….
Answer:- investment
Question:- The following question leads to which kind of HRD score card : What is the current skill
base of the employees in the company in relation to the various roles and role requirements 
Answer:- competency score 
Question:- Feedback
Answer:- It should be data-based and not impressionistic
EDUCATION LUCK                                            HRM                                               09802343890
Question:- Rapport building
Answer:- In this case there is a climate of acceptance & warmth
Question:- Exploration
Answer:- In this case, the employee should appreciate his strengths & weakness.
Question:- Action Planning
Answer:- In this case, the interview should end with specific plans of action for the development 
of the employee.
Question:- In today's organizations HR managers need to think of themselves as strategic 
partners
Answer:- TRUE
Question:- Which of the following are the factors affecting HRP
Answer:- Type of Organization, Strategy of Organization,  Time period
Question:- The main purpose of counseling is ……… development
Answer:- employee
Question:- What are judgments of characteristics, traits of employees & impact of these 
characteristics & traits on their performance.      Answer:- Appraisals
Question:- The SSL test helps in determining who should be trained in what. What are the 
performance area covered by the module? (out of the II)
Answer:- Personal development, work environment
Question:- When employees take up other occupations & spend more or less 75% of their time & 
resources for their business or industrial units Second job activity to this extent may be called 
Answer:- three-quarter moon lighting 
Question:- When employees spend half of the time and resources available to them on a second / 
occupation for luxuries / comforts it is known as
Answer:- Half Moon Lighting
Question:- The ________ management of the organization is committed to develop the 
competencies of employees on a continuous basis
Answer:- top
Question:- Organizational Development assures healthy ………. Relationships
Answer:- inter and intra unit
Question:- Structured interview is more …….. 
Answer:- Reliable
Question:- What are the action steps for re-engineering?
Answer:- Carry out a Need Assessment, Forming a steering Team & Implementation Team 
Question:- The new economic policy 1991 brought significant changes in industrial and business 
sector. One of the important aspects of the new economic policy is 
Answer:- Exit Policy
Question:- Non-quantitative job evaluation category
Answer:- Simple ranking and grading are placed under such category.
Question:- Quantitative job evaluation
EDUCATION LUCK                                            HRM                                               09802343890
Answer:- Point system and factor comparison methods are placed under such category
Question:- The beneficiaries to business firms by job evaluation
Answer:- t enables Cos. to get data in local wage surveys to establish job classification.
Question:- Job analysis
Answer:- It is one of the job evaluation process which finds out relevant facts.
Question:- when efforts to earn additional income through second job will not bear any fruit. Such
type of efforts and the consequent result may be called
Answer:- blue Moon Lighting 
Question:- When employees spend half of the time and / or resources available to them on a 
second job / occupation for luxuries / comforts it is known a 
Answer:- Half Moon lighting
Question:- Good ……….. practices also energize people
Answer:- HR
Question:- Under the rapport-building phase, a good counselor attempts to establish which kind of
climate 
Answer:- acceptance, openness, mutuality
Question:- What is one of the major reasons for a perceived rise in number of moon -lights in the 
coming future?           Answer:- Change in values & expectations.
Question:- Eight members is considered to be the norm as to the no. of members constituting a 
QC
Answer:- TRUE
Question:- What should be the nature of feedback so that the subordinate develops an ability to 
accept and act upon feedback.
Answer:- continuous.
Question:- What is the act of taking up part time job or business or industrial unit simultaneously 
with that of the original job?
Answer:- Moon-lighting
Question:- Although flexi time is advantageous, Employees feel frustrated due to various reasons
Answer:- Lack of Challenging Work, Over Specialization in the work, Routine Nature of Work
Question:- In the HRA attempts at MMTC a …………… discount rate is adopted
Answer:- 12%
Question:- job evaluation precedes job analysis
Answer:- TRUE
Question:- ________ leads to conflict between various departments is a functional organisation
Answer:- The lack of appreciation for the constraints of other department
Question:- TQM believes that quality reduces cost through reduced wastage, greater productivity 
and ……….
Answer:- increased turnover
Question:- A________ having openness, trust, authenticity as its bed rock is highly suitable for 
360 - degree appraisal.
Answer:- Culture
EDUCATION LUCK                                            HRM                                               09802343890
Question:- All _______ should be paid within limits which is given by the standards set through a 
wage structure
Answer:- wages
Question:- has the prime role of recording major appraisal details. 
Answer:- FALSE
Question:- Huselied (1995) used two scales - one to measure employee skills and second to 
measure employee
Answer:- motivation
Question:- What should be suggestive and not prescriptive 
Answer:- feedback
Question:- Job analysis describes variety of duties of the job, they are
Answer:- Condition of work, skills, authority relationship
Question:- How can the limitations/ misgivings of management participation in employees 
organizations be overcome ?
Answer:- by gaining the confidence of union leaders from the initial stages, managements should 
educate the members about the concept & value in strengthening union functioning, minimizing
misunderstandings 
Question:- Who said 'You cannot teach philosophy to a hungry man.
Answer:- Pandit Nehru 
Question:- Individual Counseling forms the second phase of the 360-Degree Feedback exercise
Answer:- FALSE
Question:- The supervisory skill level survey (SSL technology) essentially developed by whom?
Answer:- J. Chapiro
Question:- The capacity to take considerable responsibility, ability to influence and control others 
and skills in problem solving primarily show :
Answer:- Managerial competence
Question:- HR managers do not required to deal with issues such as career development, 
succession planning, etc.
Answer:- FALSE
Question:- The role of the organization in career planning is to introduce & strengthen systems to 
ensure ________ of employees
Answer:- Career Progression
Question:- One of the problems related to HRD practice is that The line managers do not show 
interest in developing the human resource
Answer:- TRUE
Question:- What is concerned with developing a pool of candidates in line with the human 
resources plan 
Answer:- Recruitment 
Question:- Point rating system consists of designing the wage structure
EDUCATION LUCK                                            HRM                                               09802343890
Answer:- TRUE
Question:- Name the type of questions hindering communication
Answer:- Testing
Question:- What are the major advantages of a Generic Benchmarking Technique?
Answer:- It is readily transferable, New practices, earlier implemented in an entire industry can 
be brought in, giving an organization an edge over its rivals, Proven systems can be 
implemented with minimal modification 
Question:- Counseling involves a one to one discussion between the participant and administrator.
Answer:- TRUE
Question:- No development can take place in an apathetic or a hostile manager
Answer:- TRUE
Question:- Within the establishment stage of the career development cycle, what are very 
important occasions for a young employee?
Answer:- The first promotion , Successfully completed alignment , The first performance appraisal
Question:- In a re-engineering programmer, when a process changes so does the ________ of 
the concerned employee.
Answer:- job profile
Question:- Assigning a task to a subordinate when the boss goes on long leave, on long training 
etc. is good mechanism of career planning by periodically testing the individual on the higher 
job.
Answer:- Officiating Assignment
Question:- …………………… examination is conducted only after a conditional letter of offer is made
Answer:- Medical
Question:- …………. forms the last phase of the 360-Degree Feedback exercise
Answer:- Counseling.
Question:- What does a Supervisory Skill Level Survey entail?
Answer:- Method of measuring training needs of a Co's supervisors through well designed 
psychometric tests
Question:- Organizations in future will establish their own educational institutes
Answer:- TRUE
Question:- What are the areas where the auditors should physically visit the workplace?
Answer:- Canteens , Living colony , Training rooms 
Question:- Name the variable assures healthy union-organization relationship
Answer:- Labour Relations
Question:- Name four major HRM policy areas
Answer:- worker training, pay-for-performance compensation and employment security
Question:- who suggested the new concept which takes into account various key factors that will 
tell the overall performance of a job.
Answer:- Elliot Jacques
Question:- Performance counseling should not give a chance in discussion like -
EDUCATION LUCK                                            HRM                                               09802343890
Answer:- Rewards , Increments , Salaries 
Question:- The HRD programmers fail due to poverty and social injustice.
Answer:- TRUE
Question:- Good HR practices are those that contribute to one or more of the three Cs
Answer:- Competencies, Commitment and Culture
Question:- M.M. Khan HRD is the process of increasing knowledge, capabilities and ………. of all 
people working at all levels in a business undertaking
Answer:- positive work attitudes 
Question:- It is said that rate the job, and not the ………..
Answer:- man
Question:- The mechanism of price fixation
Answer:- a much neglected sphere of the market
Question:- These are not the days of individualism & unorganisation
Answer:- unionism
Question:- Knowledge of the subject hand work & a sincere approach
Answer:- requisites for consumerism
Question:- To divert manufacturing activities from urban to rural areas
Answer:- one of the roles of the consumer council
Question:- One organization in the private sector had executive turnover as its most serious 
problem, this was essentially because of their policy of recruiting a large number of 
Answer:- high-fliers with professional qualifications,
Question:- In the Development Grade Method of career planning the selected staff for this grade 
would remain there only for ________ years
Answer:- two
Question:- TQM consists of two strands namely, quality of ……… and quality of conformance to 
design
Answer:- Design
Question:- What includes in Salary Survey ?
Answer:- Inflation indicators , Salary budget averages , Average salaries 
Question:- Financial difficulties, accumulation of stock, expiry of license or lease, and exhaustion 
of natural resources are not considered valid reasons for closure, as these are ………….
Answer:- avoidable circumstances
Question:- Every organization makes heavy investment in its human
Answer:- TRUE
Question:- Which of The following points highlight HRD's importance
Answer:- Role clarity, Committed work force, Synergy effect
Question:- Companies have developed three directional changes originating from this criticism 
against human resources
Answer:- TRUE
EDUCATION LUCK                                            HRM                                               09802343890
Question:- Companies have developed how many directional changes originating from this 
criticism against human resources
Answer:- three
Question:- For closure , every worker is to be compensated with ________ average pay for every 
year of service completed
Answer:- 15 days
Question:- HRD is a ………. function
Answer:- proactive
Question:- There has been a tremendous increase in the number of female employees in all types 
of organizations 
Answer:- TRUE
Question:- Stock options
Answer:- It is issued to the employees to be a shareholder in the company
Question:- Commissions
Answer:- It is assigned on completion of targets set
Question:- dearness allowance
Answer:- It compensates with the price index
Question:- merit pay
Answer:- It is based on performance in the company as per his set roles
Question:- how would Human resource management be used as a business development tool
Answer:- Infusing professionalism and dynamism
Question:- What are the main issues stressed out throughout the workshop
Answer:- Openness to feedback, Development attitude
Question:- What are the salient features of the performance appraisal system of premier egg. & 
Marketing
Answer:- It must be based on observed performance & behaviors on the job, Wherever 
applicable, staff will be appraised by two assessors, Attention is also focused on the potential & 
development of each individual
Question:- Reference chefs are conducted to obtain ………..  About the employee
Answer:- Information
Question:- Specification of skills, knowledge and qualities to perform job is
Answer:- Job specification
Question:- The components of a compensation system includes 
Answer:- Job Evaluation , Job Description , Job Analysis 
Question:- ……….. Responsibility is much more than of worker
Answer:- supervisor
Question:- The common benefits of Co’s 
Answer:- Social development, potential leader, job satisfaction
Question:- What does hard audit attempt to evaluate
Answer:- Strategy, structure, skills
EDUCATION LUCK                                            HRM                                               09802343890
Question:- Which way of the communication should be made clear to the subordinate by the 
managers
Answer:- two way
Question:- Under the point method, key jobs are selected, each sub factor is then defined in the 
order of importance preferable along a scale, factors generally considered are:
Answer:- Skill , Efforts , Accountability 
Question:- Federations may invite the management's representatives to participate in working 
committee meetings. Who would the unions at Plant level / Shop level essentially invite?
Answer:- Representatives from line & personnel department.
Question:- Federations may invite the management's representatives to participate in working 
committee meetings. Who would the unions at the department / divisional level invite to attend
such meetings?
Answer:- Divisional / departmental manager & personnel manager.
Question:- TQM requires managers to
Answer:- Produce solutions
Question:- What are the published literature of the company which help in assessing the strengths
and weakness of HRD
Answer:- Manual reports , Marked Handouts , Personal Manual
Question:- On the basis of job elements and organizational demand an appropriate ________ of 
job evaluation should be selected
Answer:- method
Question:- If the company wishes to recruit locally it is through
Answer:- Walk in interview
Question:- In walk in interview, the data and ………. Is mentioned in the local news paper
Answer:- Time
Question:- HRD aims at developing the capabilities of all line managers handling functions like
Answer:- industrial relation, performance appraisal, rewards and punishment
Question:- Which of the following of benchmarking essentially aims at learning from the success, 
failure & outcomes of different initiatives relevant to the industry
Answer:- strategic benchmarking
Question:- Career planning is essentially the process of aligning the career needs of the employee
with the organizational career opportunities
Answer:- TRUE
Question:- A major reason for resistance to re- engineering is a challenge to the exiting ……….
Answer:- hierarchy
Question:- An evolution of where one stands on the basis of their job responsibility, leadership, 
qualities, will be a good starting point for marketing plans for success
Answer:- TRUE
Question:- Expenses relating to recruitment, training, familiarization & development of human 
resources are changed against
Answer:- differed revenue items
EDUCATION LUCK                                            HRM                                               09802343890
Question:- Which out of the under mentioned principles is the one established by DR. Deming on 
the road to total quality
Answer:- end the practices of awarding business on price tag alone, break down barriers between
department, institute a vigorous programmed of education and trading
Question:- According to psychologists what are / is extremely difficult to define
Answer:- personality traits
Question:- Giving a business group exposure when the boss goes on long leave, or long training 
etc is a good mechanism of career planning
Answer:- FALSE
Question:- Participation of management' representatives in the trade unions meetings particularly 
at the time of industrial dispute help both the parties
Answer:- To exchange their contradictory views
Question:- Name the technique used by the point system and factor comparison system to list the
job.
Answer:- Quantitative 
Question:- Name one of the drawbacks that can take place while designing the form
Answer:- The rating scale are ambiguous
Question:- The benefit of job evaluation is that it lays down the foundation for a rational wage 
structure    Answer:- TRUE
Question:- Increased acceptance of feedback appraisal system is that as large no. of managers 
work with wide range of other people, it becomes difficult for a single manager to accurately 
assess their contribution.
Answer:- TRUE
Question:- Promotion discourages employees
Answer:- FALSE
Question:- The reliability of reference test is ………. Because former employers are reluctant to 
give information
Answer:- questionable
Question:- Grading systems require which type of system, because grading of clerical job may be 
quite different from that of 
Answer:- Multiple
Question:- Inception function facilitates fixation of performance standards, pay rates and invoking
fair disciplinary action, if any
Answer:- TRUE
Question:- One of the features of HRD goals are, ________  & it is a perishable commodity
Answer:- Labour
Question:- What are the key components of a Business Process Re-engineering Programme?
Answer:- Customer Satisfaction , Service delivery , Product development 
Question:- Attracting good candidate depends on the
Answer:- Past performance of the company
Question:- What are the prerequisites for the perfect functioning of management participation in 
trade unions
EDUCATION LUCK                                            HRM                                               09802343890
Answer:- The union should be well organized with sounds rules, the coverage of items for 
discussion & participation should be pre-set, both parties should have implicit faith in 
information supplied by the other 
Question:- If standard of living is___________ t calls  for higher wage
Answer:- high