Why Your Business Need Chat Support Services?
                     Why Your
Business Need 
Chat Support Services?
Live chat is an integral part of good customer 
experience because it allows you to seamlessly 
connect with your customers in real-time, directly 
on your website.
You don’t have to be a sales and marketing guru 
to understand that high quality customer service 
plays a crucial role in your business. Your 
customers and employees are the ones who 
champion and ambassador your cause and help 
grow your customer overall base. Live chat is for 
employee retention, employee experience, 
recruiting, sales, customer service, technical 
support and more. 
Live Chat Benefits 
You Need to
Know Increase 
Sales
Increase 
Customer 
Satisfaction
Keep In 
Contact With 
Visitors
Your Picture Here
It’s Your  
Competitive 
Advantage
Build Long
-term 
Relationships
Portfolio Presentation
Increase Sales
Having live chat 
agents available 24/7 
means you don’t lose 
out on sales.
The first major benefit of using live 
chat on your website is the potential 
to increase sales.
While browsing your website, 
prospects and customers will have 
questions about your product or 
service. With live chat, you can Live chat gives you the chance to 
answer them immediately – and while hold your buyers’ by the hand, 
the buyer is still on your website. help them overcome objections 
and reach a buying decision. It’s 
like having a sales assistant on 
standby, live on your website.
Increase Customer
Satisfaction
Live chat is a great opportunity to 
improve customer support and provide 
a memorable customer experience on 
your website. That’s why customers 
prefer using live chat. According to 
digital's customer service benchmark, 
live chat has the highest satisfaction 
levels for any customer service 
channel, with 73%, compared with 
61% for email and 44% for phone.
Keep In Contact With Visitors
Unfortunately, not everyone who visits your website will 
buy from you straight away. So, what happens when a 
visitor leaves the site? Do you sit back and hope that they 
come back at some point in the future, or do you do 
something about it? For people that use live chat, you 
can collect information about them – and turn them into 
leads.
Before a live chat session begins, ask the user for their 
contact information. Not only does this help in identifying 
an existing customer, but by asking for their name you 
can provide a more personalized customer experience.
It’s Your  Competitive
Advantage
It’s never been more important to stand 
out among your competitors as it is today. 
The amount of business rivals is 
tremendous and is increasing every day. 
Not only small and medium-sized 
businesses are recognizing the 
importance of providing real time 
customer service, but also corporations 
like Amazon, Toyota, Delta Airlines, and 
many more are using live chat to be one 
step ahead of competition.
Build Long-term
Relationships
63% of customers who’ve purchased using 
live chat tend to come back rather than the 
ones who don’t. Studies show that regular 
customers tend to buy more often and they 
are less expensive to maintain because of 
their familiarity with your business and the 
processes behind it.
When customers feel their voice is heard and 
they chat with a person behind the company, 
it’s more likely that they’ll have a stronger 
connection to your business and share their 
positive experience.
Why
Choose Us
0
Highly 
Experienced Multi-tasking
Professionals
Fast Problem 
Response Solving 
Time Skills
Communication 
Skills
Contact Us
1317 Edgewater Dr 
#142, Orlando FL 32804,USA
+1-321-290-1717
[email protected]
https://www.fecoms.com
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Media 
Channels
THANK YOU
+1-321-290-1717
https://www.fecoms.com/