In a customer service situation, call recording can allow the sharing of the telephone experience across the customer services team. It may be that one particular team member has a better closure ratio or is better when it comes to up-selling than the others. It could be that one team member has better empathy with a customer complaint, and therefore they are able to convince a customer to stay or even buy more as a result of being satisfied. There are many varied situations where positive sharing of best practice by recording phone calls can be of great benefit to your business. For more information on the benefits of implementing WeChat recording in your business, visit our website at https://www.telemessage.com/