Industry Best-Practices For WhatsApp Call Recording
                     INDUSTRY BEST-PRACTICES 
FOR WHATSAPP CALL 
RECORDING
INDUSTRY BEST-PRACTICES FOR WHATSAPP 
CALL RECORDING
• While enterprise text messaging is currently the fastest growing trend in enterprise mobile 
communications, a lot of employees in most companies are still using voice calls to communicate with 
their customers and colleagues.  For this reason, financial companies that are allowing their employees to 
make use of their mobile devices to make business-related phone calls need to have clear policies and 
systems in place to make sure that they remain compliant with voice call recording requirements. You 
must have a WhatsApp call recording solution to record the voice calls in your business as proof that you 
comply with the request of customers and show that you are not breaching any laws. 
• When you decide to use WhatsApp in your business, there are several financial industry best-practices for 
WhatsApp call recording that you need to follow. First of all, you always need to notify the caller that they 
are about to be recorded. It is crucial to notify the caller that you are about to record them for compliance 
reasons. When they continue to call, it shows that they agree to the recording. You can notify the caller by 
playing a pre-recorded prompt that broadcasts the terms and conditions about the voice call recording, 
which requires the caller to press a designated key on their device to continue.
INDUSTRY BEST-PRACTICES FOR WHATSAPP 
CALL RECORDING
• Another thing you need to do when you decide to use a WhatsApp call recording 
solution is establish clear standards for data access. It is important to make sure 
that only authorized individuals can access the archive database, such as those 
that keep information related to customer’s financial information, employees’ 
correspondence across different channels, and order records. Regulators 
emphasize the protection and privacy of data, which may include details as 
seemingly minor as client phone number and address.
• For more information on industry best-practices for WhatsApp call recording, 
visit our website at https://www.telemessage.com/
INDUSTRY BEST-PRACTICES 
FOR WHATSAPP CALL 
RECORDING