Reasons Why One Should Monitor SMS In The Organization 
                     REASONS WHY ONE 
SHOULD MONITOR SMS IN 
THE ORGANIZATION 
REASONS WHY ONE SHOULD MONITOR 
SMS IN THE ORGANIZATION 
• Monitoring calls and SMS in the organization is very important nowadays. So many 
things are happening including cases of employees scamming customers. Business 
owners need to monitor how operations are taking place and how customers are handled. 
This way things like lawsuits can be evaded. There are several reasons why one should 
monitor SMS in the organization. Below are some of those reasons. 
• The first reason why one should monitor SMS in the organization is to detect any form of 
harassment in the organization. Cases of harassment in organizations have increased 
immensely over time. The best way to catch a culprit red-handed is by monitoring SMS 
in the organization. That way you have a right to lawfully terminate without attracting 
lawsuits concerning wrongful termination. Having a policy that discourages harassment 
and other unethical conduct in the organization is very important. It will take disciplinary 
action supported by evidence more legal.
REASONS WHY ONE SHOULD MONITOR 
SMS IN THE ORGANIZATION 
• The second reason why one should monitor SMS in the organization is to monitor customer service. 
Through monitoring SMS you can capture conversations between employees and customers. The 
messages will prove the level of customer interactions and whether it aligns with company policy. 
Customers are supposed to be treated well and be assisted where need be, you can confirm if this is 
exactly what is happening through monitored SMS. Through monitoring, SMS management can tell 
if customer satisfaction is attained.
• Lastly, another reason why one should monitor SMS in the organization is to find critical 
information regarding activities and attitudes in the workplace. It could be to get a reaction over a 
new policy put in place. Or simply to ensure employees are working and not carried away in 
activities other than work. Through monitoring SMS you can be able to tell whether company 
resources are used for company purposes. 
• For more information on the reasons why one should monitor SMS in the organization, visit our 
website at https://www.telemessage.com/
REASONS WHY ONE 
SHOULD MONITOR SMS IN 
THE ORGANIZATION